89 votes27 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Thank you all for adding your ideas to the forum here! We’ll keep this in mind when updating our API; for now, we’d like to see what other users think about having return labels generated through the API before moving forward here.
An error occurred while saving the commentmaterialwrldtech commented
We are trying to facilitate self-service returns on our site. We currently offer free return shipping and have a high enough shipping volume that having users "requesting a return" having that manually handled by customer service is unfortunately untenable.
Being able to generate the RMA label programmatically would allow us to make the process fully automated delivering a great user experience to our customers and saving a lot of customer service time just pushing buttons.
We started with, and wish to continue with ShipStation being the authority on the status of our shipments, but as our processes scale, the ability to automate is critical. Would not want a reason like a missing endpoint for functionality that exists in the interface to be why we "outgrow" ShipStation.
I've liked to view ShipStation as something of a Square/Stripe for shipments, which has unlimited scaling potential - but the API is letting that view down at the moment.materialwrldtech supported this idea ·