JoeCooper

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  1. 1 vote
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    JoeCooper shared this idea  · 
  2. 68 votes
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    Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.

    One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.

    And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588

    Please let us know here in the forum what you think!

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    JoeCooper commented  · 

    This is essential. We came across so many bugs in the import tool that we had to reupload the same spreadsheet several times, each time we had to give customers new order numbers which was a nightmare.

    JoeCooper supported this idea  · 
  3. 1 vote
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    0 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    JoeCooper shared this idea  · 
  4. 1 vote
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    0 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    JoeCooper shared this idea  · 
  5. 29 votes
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    JoeCooper commented  · 

    I think it would be ideal at least to allow custom integrations. I could easily write an integration for Yodel / DX, but we would need the labels to print out at the same time as the packing lists due to large order volume. Instead we would have to write something to use their webhooks to receive orders and pass on the order information for label creation. It's fine for 50 orders a day but not much more than that.

  6. 153 votes
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    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

    JoeCooper supported this idea  · 
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    JoeCooper commented  · 

    I created an application to refresh stores every 5 minutes. It's possible to do this with their API if you have someone that can code it for you. Or if there is enough interest, I may be able to throw something together for others to use.

    https://www.shipstation.com/docs/api/stores/refresh/

    Update: I'm creating a web service to perform automatic refreshes. I will update this comment when It is ready.

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