N S

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  1. 292 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

    N S supported this idea  · 
  2. 434 votes
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    We are currently working on a feature that displays the best way to ship (either based on best price or fasted delivery time). The goal is to show the best way to ship across all of your connected carriers.

    The next phase of this feature will include automation options. We’ll update this post when the development work has begun.

    N S supported this idea  · 
  3. 218 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    N S supported this idea  · 
  4. 405 votes
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    started  ·  116 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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    N S commented  · 

    Here is our current workflow:

    We have different SKUs stored at three different warehouses (each SKU is exclusive to each warehouse). A customer places an order and their order contains, for example, one SKU from each warehouse. This means we have to ship three packages to the customer.

    Currently, every morning we have to log into shipstation and manually review each order to split the order, in this case, one shipment for each warehouse.

    Once the warehouse fulfills their portion of the order, it is then assigned to the next warehouse, until the order is fulfilled. This causes huge delays for these orders.

    Splitting shipments by automation rules will not solve this problem but is at least the first step.

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    There are many issues with this workflow, mainly that each warehouse has their own shipstation login. Since the entire order must be assigned, not just the individual shipments each warehouse processes their shipment one at a time. In an ideal world, each shipment would be able to be assigned separately and independently.

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    If anybody has suggestions on how to improve this workflow it would be appreciated.

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    Edit: An additional use case we currently would use this for would be when the quantity of a SKU exceeds the amount we can fit into one box, we manually split that SKU into a separate shipment. This is because we use one fixed box size for most of our orders.

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  5. 171 votes
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    N S supported this idea  · 

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