325 votes85 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
The ability to automatically split items into separate shipments is now on the ShipStation product roadmap.
We will set this request to completed once the feature has been officially released.
365 votes101 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Thank you for your feedback and supporting comments!
We’ve sent this feedback to our product team to consider in our 2021 roadmap.
We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.
14 votes10 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?
For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.
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This feature is so important to our business! Right now, we're going to have to set up over 140 automations in order to account for the lack of a "set package type" rule. To clarify the request:
Currently, automations only allow users to set up package/carrier combination. But as others have explained, customers have multiple choices for shipping methods. So just because a customer has ordered a certain configuration of products, that fits in a certain box type, it doesn't always mean it's going to ship UPS Ground, for example. If you could create an action for "set package type" it would solve this problem. We currently have "set package dimensions" and "set total order weight" as the action to our rules... but then when we try to process our labels, we receive alerts because the package type is blank. We then need to manually select "package type" from the drop down of every single order. Not ideal. I've chatted in multiple times to see if there's a way around this that I'm not seeing, but everyone has unfortunately said we're in a jam, and only this request forum can help.
Please advise on the status of this.
89 votes8 comments · Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections · Flag idea as inappropriate… · Admin →