sydsegal

My feedback

  1. 5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    sydsegal supported this idea  · 
  2. 69 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your feedback and comments.

    We are investigating whether this will be possible with the UPS Surepost API and integration requirements. We will update this thread when we know more and can determine if it’s possible to accomplish this request.

    An error occurred while saving the comment
    sydsegal commented  · 

    Completely agree. Seems so basic to include the Surepost and Smartpost options within the Rate Calculator. Currently, Fedex Smartpost does show, but why not the UPS Surepost option??? Seems like the package type drop down needs to have the Surepost option added to it. Was told that UPS API is more detailed and hasn't been implemented by ShipStation... but come one, I am sure it can be done.

    sydsegal supported this idea  · 
  3. 71 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you for your feedback!

    We are currently working on this option for our Shopify users. If you’d be interested in trying out this feature, we can enable it for you upon request.

    Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

    sydsegal shared this idea  · 
  4. 83 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

    sydsegal supported this idea  · 

Feedback and Knowledge Base