Darren Buck The Wine RayZyn Company

My feedback

  1. 169 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

    Darren Buck The Wine RayZyn Company supported this idea  · 
    An error occurred while saving the comment
    Darren Buck The Wine RayZyn Company commented  · 

    We would also benefit from a duplicate order or "copy" order feature. But we are most interested in being able to change the recipient info while leaving the delivery method and items ordered the same. We often need to enter many of the same order for multiple customers, and we would save lots of time doing so if we could copy an order and change the fields that need to be changed, without starting with a blank order each time!!! THANKS!

  2. 17 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.

    You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.

    Darren Buck The Wine RayZyn Company supported this idea  · 
  3. 141 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

    An error occurred while saving the comment
    Darren Buck The Wine RayZyn Company commented  · 

    We fully support the need to flag items that were shipped on account. We ship most of our shipments to customers who have 30 day payment terms. It would be incredibly helpful to be able to identify these shipments as unpaid when they come into quickbooks (via cloud cart connect). Currently we are required to input a "paid date" when creating an order. We would like to turn off this requirement if possible, and ADD a way to note that the shipment was made on credit, and needs to be invoiced/collected. Getting that information into our Quickbooks data feed is critical. Please help!!

    Darren Buck The Wine RayZyn Company supported this idea  · 

Feedback and Knowledge Base