Doug Strohm Tudor Games

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  1. Stop Importing Irrelevant Order Information as "Internal Notes" From Magento

    8 votes
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    2 comments  ·  Product Feedback & Fresh Ideas » Selling Channels, Carriers & Other Connections  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will review this request and let you know once we have an update. Its important to note that these internal notes from Magento might be part of other users workflow, so we cannot remove them. However, we will research alternative solutions and let you know once we have a update.

    Thank you,
    ShipStation

    An error occurred while saving the comment
    Doug Strohm Tudor Games commented  · 

    We made a change to the XML file ShipStation provides within our Magento configuration to do this.

    This change will stop the import of any "Internal Notes" from Magento's Order Comments section.

    Without this change, internal notes get populated with PayPal transaction junk.

    ShipStation config.xml change

    Commented out:
    <!-- <status_history_text>
    <auctaneapi>InternalNotes</auctaneapi>
    </status_history_text>
    -->

    Located in: /app/code/community/Auctane/Api/etc/config.xml

    Occurs twice, comment both out:
    Lines 93 and 130

    Doug Strohm Tudor Games supported this idea  · 

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