22 votes7 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Thanks for the updates! We’ll keep Google Maps in mind for future updates, but for now we’d like to see interest and support from other users and hope to fully understand the business challenges here.
So if you’re interested in this, please be sure to vote and leave a comment!
69 votes19 comments · Product Feedback & Fresh Ideas » Insights & Reports · Flag idea as inappropriate… · Admin →
Hey @Daniel, thank you for adding your idea! Are you only interested in the shipping cost report or are you looking to generate several weekly/monthly reports? Would this just be for you or for other eyes as well?
41 votes9 comments · Product Feedback & Fresh Ideas » Customers & Email Communication · Flag idea as inappropriate… · Admin →
Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.
At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.
To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.
If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777
473 votes140 comments · Product Feedback & Fresh Ideas » Order Management · Flag idea as inappropriate… · Admin →
Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.
Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.
An error occurred while saving the commentpitbullaudiogeneral commented
This is a very complex feature to add, so I understand why it hasn't been done. Let me try to help by answering your questions from your 9/22/15 post.
1) We combine orders daily. We have about 7 combined orders on average, but anywhere from 1 or 2 to 12 and more. We don't combine orders on Monday, but that's because it's almost double the volume of any other day, and the process is currently time consuming. (It can take thirty minutes or more to work through a list of 10+ combined orders, because we have to locate and match pick slips.)
2) There are a few cases where we don't combine orders that we normally wouldn't. The most common case is a difference in shipping speeds. For example, if Bob ordered a large speaker that is going FedEx, but also ordered a small pedal that has free USPS Priority shipping, we would not combine that order because the cost would be prohibitive. To make it even more complex, we probably would combine Bob's orders if he ordered a small pedal and a pack of guitar strings, because they'd both fit in the same small Priority package.
The shipping is the most common reason not to combine orders, but there are others: international shipping (cheaper to sent 2x First Class than 1x Priority), customer requests, and stock issues (we have Item A but not Item B).
TL;DR version: a way to automate the process would be welcome, but we would need there to be control over what gets automated. As a middle ground, perhaps a one-click combine option? Clicking yes on a screen for 10 orders is better than going through the manual process each time.
Thanks for reading.