Julia Truchsess Pragmatic Designs Inc.

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  1. 201 votes
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    Julia Truchsess Pragmatic Designs Inc. commented  · 

    50+ comments, two+ years, 120 votes. What does it take before ShipStation says "Yes, we hear you, we will implement this feature". How hard can it be?

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    Julia Truchsess Pragmatic Designs Inc. commented  · 

    I've been comparing ShipStation to ShipWorks and there are many things I prefer in ShipStation but this one is a killer. My shipping is split 50/50 between domestic and international. I cannot use letter-size labels on domestic because the box is too small (and an envelope costs more). I cannot use 4x6 sticky labels on international because of duplicate forms, letter-size invoices, etc. So EVERY time I ship something I have to go into settings->printing setup->document options. Even if it was already set correctly, I have to do this because I have to check the setting. It would seem to be a pretty straightforward thing to implement mapping of destination to label size/printer: if destination is USA then set label to 4x6, if not, set it to letter size.

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  2. 74 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

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    Julia Truchsess Pragmatic Designs Inc. commented  · 

    I've been using a customized packing slip for invoicing for the past week, and it's OK. I thought that custom packing slips were only available to Silver plan users, but it's working for me during my trial. I think this is a fundamental need that should be available to Bronze users.

    About 50-60% of my shipments are international. Many, many of them run into customs delays of some kind, but one rarely ever finds out exactly what the problem was, so one does everything one can to provide everything that they might possibly want to see. Even with invoices enclosed in the document pouch, my customers very frequently email me requesting an invoice, saying that customs needs it - maybe they want to compare with the ones in the package.

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    Julia Truchsess Pragmatic Designs Inc. commented  · 

    This is the second time that USPS outgoing shipping recommendations/requirements have been presented as an argument that commercial invoices are not needed. What's being ignored is that regardless of what USPS says they want at the sending end, commercial invoices ARE required by (or at least helpful at) pretty much all customs agencies at _destination_ countries. Just try shipping something to Poland, Slovenia, China, Brazil, Germany, Romania, and many others without a commercial invoice. USPS can't even track a package once it gets to destination customs half the time, do you really think they care about getting destination country documentation requirements right?

    A Packing Slip is not an invoice. It says "Packing Slip" at the top, whereas an invoice says "Invoice" at the top. Invoices also have numbers; the SS Packing Slip doesn't have numbers.

    I can't understand why there is such resistance/pushback from ShipStation on a feature requested by quite a number of users, for something that is and has been standard procedure in shipping since clipper ship days, and which is offered by pretty much every one of its competitors.

    Julia Truchsess Pragmatic Designs Inc. supported this idea  · 
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    Julia Truchsess Pragmatic Designs Inc. commented  · 

    It's staggering that this system cannot generate Commercial Invoices - this is a fundamental, universal requirement. No, I cannot click in the "Forms" column in my Shipments view, because there aren't any forms there. When I submitted a support ticket about this, I was told "We don't generate commercial invoices when you use USPS - you don't need them because we put all the info on the USPS labels." This is utter nonsense - many countries require multiple copies of a separate commercial invoice with every shipment. And hey, sometimes my customers would like to have an invoice too! At times I think the ShipStation team has never actually been in a business that involved shipping anything outside the USA.

  3. 20 votes
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    Thanks for posting your idea here, @Julia! At this time delayed notification is tied to both marketplace and customer updates. Is there something you’re looking for with a delayed shipment email confirmation?

    From ShipStation users to my own ecommerce experiences, I’ve seen email confirmations edited to: “Your shipping label has been created, please wait X hours before checking your tracking number” and this alleviates your customers reaching out to you.

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    Julia Truchsess Pragmatic Designs Inc. commented  · 

    Yes, I understand that adding text to the email is a workaround, but I'd prefer to have it work than to implement a workaround. It's a nicer experience for my customers, since they can click on a working tracking link as soon as they receive it. I don't see why it's tied to the marketplace. SS can get the information it needs from the carrier without involving the marketplace at all. In fact, that's what your own help page says - something to the effect that "if you use a supported carrier, SS will poll it periodically, and you can delay emails until they hit the mail stream".

    Julia Truchsess Pragmatic Designs Inc. shared this idea  · 

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