Brian King Superlative Events

My feedback

  1. 34 votes
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    Hi, @Craig! Thank you for taking the time to bring this one up! We’ll keep it in mind when updating our reports, but for now we’d like to see what interest there is from other users before moving forward.

    If you’re interested in this idea, please let us hear you! Comments count, too!

    Brian King Superlative Events supported this idea  · 
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    Brian King Superlative Events commented  · 

    Late shipment tracking would be a fantastic feature. Being able to act on late shipments and going after refunds on our own would be a huge cost savings.

  2. 12 votes
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    Brian King Superlative Events commented  · 

    Please add this functionality.

    Is there something that technically holds this back from being added?

    Brian King Superlative Events supported this idea  · 
  3. 92 votes
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    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

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    Brian King Superlative Events commented  · 

    Any update?

    Multiple returns, one click, one return shipment bundled.

    Mirrored functionality to generate a multi package shipment like an outgoing shipment.

    Just add UPS and Fedex to start. Seems like USPS is the outlier. Throw an error message saying USPS is not supported.

    I’ll up my bounty to shipstation of $250 for getting this done.

    Help us...we’re all burning money needlessly for lack of this feature!

    Brian King Superlative Events supported this idea  · 
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    Brian King Superlative Events commented  · 

    This is a step closer but still doesn't address the main issue.

    There are a number of us who have return shipping labels as part of the process for every shipment. Everything going out gets returned back.

    A large incentive we negotiate with our shipping providers are discounts on multi-package returns.

    Currently we are losing around a $1000+ a year because this functionality is lacking from ShipStation.

    It's a painful reminder every month seeing this task go uncompleted and how valuable this functionality is to us and how important it is to our bottom line.

    Even though our shipping providers know that packages are being shipped together, because they aren't created as a multi-package return through ShipStation initially, we miss this incentive.

    You can imagine how much I curse ShipStation and look to alternatives watching profit fly out the window needlessly...

    Thank you for creating step 1, check that box off.

    Please complete the second part of this feature request of true multi-package returns. Just needs to be a carbon copy of the shipment going out just created as a return.

    I will offer a $100 bounty towards the completion of this task to your staff.

    Please, help make this happen.

    Anyone else?

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    Brian King Superlative Events commented  · 

    Average week we’ll have 20-25 orders, of those orders 14-20 of them will need multiple packages with multiple return labels. A big piece of what we do is shipping out multiple packages and making sure they all have return labels that bring them back. We rent equipment out nationwide and then our clients use the return labels to ship all the equipment back after their event. Most events are multiple package shipments.

    Even if we had a way to avoid the whole “return label” thing, where it would flip the addresses and create an exact duplicate of the order that would be fine as well. So if we ship 3 boxes to Jim. It would flip the order so Jim would send us 3 boxes back using the exact same package info say for a default of a week later. Fedex doesn’t really care what the date of the label or shipment of the order is, if it’s addressed to the right place they’ll get it there.

    Thanks!

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    Brian King Superlative Events commented  · 

    This was over 2 years ago, is this going to added or not?

  4. 381 votes
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    Hi @everyone,

    So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?

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    Brian King Superlative Events commented  · 

    Print it automatically when it happens real time.

    Is there a way to do this with Zapier or some other WYSIWYG integration platform?

  5. 186 votes
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    Hey, @all

    Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.

    But, please continue providing your experiences with how the lack of this feature impacts your workflow.

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    Brian King Superlative Events commented  · 

    SPF and DKIM signatures are needed. It's expected and ensures deliverability and consistency of branding across our communications with clients.

    Brian King Superlative Events supported this idea  · 

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