Jim Boswell Rudderbows Archery LLC

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  1. 68 votes
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    Hey everyone! Thank you for bringing this to our attention! Can you tell us more about the last time you needed to transfer orders between accounts, and under what circumstances do you find yourself needing to transfer orders?

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    Jim Boswell Rudderbows Archery LLC commented  · 

    This would be a nice feature. Our "retail" manual store is the automatic store, and so often our wholesale orders accidentally get placed under retail. It's not a huge deal, but annoying to fix and makes it difficult when trying to figure out where one order went if somebody forgot to change the store.

    Jim Boswell Rudderbows Archery LLC supported this idea  · 
  2. 169 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

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    Jim Boswell Rudderbows Archery LLC commented  · 

    Has anything been done with this idea? We still would really like this for replacements and exchanges.

    Jim Boswell Rudderbows Archery LLC supported this idea  · 
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    Jim Boswell Rudderbows Archery LLC commented  · 

    This would be perfect for us as well. We sometimes need to send replacements for items that broke under warranty, and this would certainly expedite that process. Reship doesn't work because the order needs to get put into production, and in order for that to happen, I need another actual order to be created.

  3. 25 votes
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    Jim Boswell Rudderbows Archery LLC commented  · 

    This would be useful for us as well. Even for a small company, not being able to see batches on each user profile is very annoying. We usually put everything that's going to be shipped for the day into one batch, and then print it all out at one time. Each computer is used for slightly different things, and so if we have a batch started on one profile, but then we need to use that computer for other things, we have to completely recreate the batch again on the other computer using the other profile. Using just one user isn't a solution either, because often we have two people working on shipstation at one time, one entering orders and one shipping, and shipstation doesn't allow for that on the same profile.

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  4. 24 votes
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    Hi!

    To clarify, are you inputting an email address on these manual orders when you are entering them? That is how manual orders’ customer records are saved.

    Beyond that, you can import Customer records via a CSV record so long as a unique CustomerID is saved.

    Just to clarify your ideas a bit more, what is the best alternative to this workflow that would help you guys save these records?

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    Jim Boswell Rudderbows Archery LLC commented  · 

    Some of the orders didn't, but it seems like it refuses to save customer information on orders that are input manually and then fulfilled outside of shipstation.

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