Matt Langan Bella Cuore Organic Beauty

← Customer Feedback for ShipStation

My feedback

  1. USPS Return Shipping Label without paying postage up front

    245 votes
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    39 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  AdminShipStation (Product Owner, ShipStation) responded

    Previously our Endicia integration provided the ability to print pay-on-use USPS return labels if your Endicia account was enabled for this feature.

    We are currently exploring the pay-on-use option for other USPS postage providers. We will update this post with more information when available.

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    Matt Langan Bella Cuore Organic Beauty commented  · 

    Any update?

    Matt Langan Bella Cuore Organic Beauty supported this idea  · 

  2. Built-In Returns Manager

    15 votes
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    1 comment  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thanks for letting us know you’d like a better way to handled your returns. We’d like for your idea to gain more support from other users before making a decision.

    Please comment here in the forum with additional information that may catch the attention of other users.

    Matt Langan Bella Cuore Organic Beauty supported this idea  · 

  3. Combine orders automatically

    473 votes
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    140 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    In consideration queue  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.

    Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.

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    Matt Langan Bella Cuore Organic Beauty commented  · 

    This should be an optional option. I have never run into a customer placing duplicate orders and we process over 600 a month. The customer info and shipping address would have to match and also the shipping rate selected would have to match to have it automatically combined.

  4. Is there a way to charge the customer for the return label?

    161 votes
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    50 comments  ·  Product Feedback & Fresh Ideas » Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
    In consideration queue  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

    Matt Langan Bella Cuore Organic Beauty supported this idea  · 

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