joesager

My feedback

  1. 88 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    joesager commented  · 

    "This is absolutely crucial for FedEx One Rate padded pak dimensions."

    This comment above is what I'm referring to.

    Especially when coupled with the fact that SFP orders shipping with FedEx One Rate shipping, Amazon will only accept EXACT dimensions for us when creating a shipping label in ShipStation.

    For example, when I try to do a bulk action or create an automation rule respectively, when I enter in the dimensions it won't let me put in a period or rather a "." So when I enter in Pak 1 dimensions of 10.25 x 12.75 x .5 it appears this way 1025 x 1275 x 5. Meaning I then have to manually update all the orders that are SFP orders shipping with One Rate shipping. If my computer is slow that day (today it was) this is extremely annoying.

    These are the current dimensions supported by Amazon. I'm going to write this out in It's entirety as I want to indicate how important this is for my time savings going forward.

    Envelope 1 9.50" x 9.50" x 0.50"
    Envelope 2 9.50" x 15.50" x 0.50"
    Pak 1 10.25" x 12.75" x 0.50"
    Pak 2 12.00" x 15.50" x 0.50"
    Pak 3 11.75" x 14.75" x 0.50"
    Pak 4 10.00" x 14.50" x 0.50"
    Small Box 1 10.88" x 1.50" x 12.38"
    Small Box 2 9.75" x 2.63" x 11.25"
    Medium Box 1 11.50" x 2.38" x 13.25"
    Medium Box 2 8.75" x 4.38" x 11.25"
    Large Box 1 12.38" x 3.00" x 17.50"
    Large Box 2 8.75" x 7.75" x 11.25"
    Extra Large Box 1 11.88" x 10.75" x 11.00"
    Extra Large Box 2 15.75" x 14.13" x 6.00"
    FedEx Tube 6.00" x 6.00" x 38.00"

    Please make this change, now the biggest marketplace Amazon only accepts exact dimensions up to the decimal point on these types of orders. So now after you have waited 2017 days to make this change since July 23rd, 2012 there is actually an integration that only accepts an exact dimensions.

    I think now is the time to make this change... Please, thanks.

    -Joe

  2. 103 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    joesager commented  · 

    This would help us manage our marketplace metrics. In particular our SFP metrics. As we'd be able to tell customers of issues with time-sensitive orders. We'd be able to let Amazon know on orders that were affected by an exception. We could also refine our decisions in choosing signatures on orders for SFP.

    joesager supported this idea  · 
  3. 7 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    joesager shared this idea  · 
  4. 0 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hi! So you want to be able to have less than 100 orders on a page at a time? As in, make it so that you can have only 10 orders display per page by default, without the need for tags or filtering views?

    joesager commented  · 

    Yes 10 or 25 would be an improvement. I feel more comfortable printing 25 or less, as you guys haven't been able to identify why labels don't print sometimes even when it says the job was successful.

    joesager shared this idea  · 
  5. 368 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

    joesager commented  · 

    This is an obvious change. I understand we can combine orders. But the problem isn't the ability to get the orders to combine, but rather is that it requires a user to filter by name and physically look for orders from the same name.There are more important things to worry about when printing labels then saving $2 on a shipment etc. It'd be simpler to just combine them for us automatically, especially if to the exact first, last name and address.

  6. 70 votes
    Vote
    Sign in Sign in with ShipStation
    Signed in as (Sign out)
    You have left! (?) (thinking…)

    Hey, everyone! We’re still interested in this idea since it gained a lot of support when it first came out. Can you tell us more about customizable views and user permissions?

    As per our last update, have you tried using User Restrictions to allow your new shippers to only see orders assigned to them?

    Also, I’d like to mention we have weekly webinars (http://www.shipstation.com/webinars/) and tutorial videos (http://www.shipstation.com/videos/) to help!

    joesager commented  · 

    Would be great to adjust the specific layout for each user for sure.. But I'd also like to see additional customizations as well. We have a customer service guy here who is not trainable on brand new tech. We'd like to offer him the ability to be able to at least search all the orders in ShipStation and have all the customer's information and tracking number when he talks to customers.

    joesager supported this idea  · 

Feedback and Knowledge Base