ryanleber

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  1. 8 votes
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  2. 1 vote
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  3. 19 votes
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    ryanleber commented  · 

    Many companies using websites like Amazon or eBay will have old listings on these websites that have outdated or incorrect SKUs. Additionally, they may also list the same item more than once on the site to maximize outreach, but you can't use the same SKU more than once on these sites. You have to use a different SKU each time, for the same product. ShipStation will think these are different products.

    The whole point of being able to combine SKUs and create a Master SKU is so that those Master SKUs can be used, instead of the numerous alias SKUs, in ShipStation (and its reports). The whole point is so ShipStation knows that two different SKUs are actually the same product.

    If I run a raw report on orders, I get all the alias SKUs instead of the Master SKUs I set. Why?
    What's the point of having the combine SKU feature at all, then?

    Let's say someone is trying to set up a database of all their orders, using the raw order report. Logically, the primary key you would use is the SKU. Except, thanks to the way ShipStation is set up, they'll get a bunch of alias SKUs that don't actually match up with anything. So you can't do it.

    Something as simple as adding a new column to the raw order report for the Master SKU would be enough to solve this. And I know you can do this easily. The raw order report already includes the OrderItemUPC field, which is taken directly from the product details in ShipStation. Clearly, you're accessing that information. So how about you just put the Master SKU in the report, as well?

    Alternative solution: You can use the UPC field and just put the master SKU in it, instead. It will update immediately, and show up in raw order reports (though I'm not sure that's what everyone here needs). However, that means I have to go through and manually edit 4,000+ products just to add that information, and that's pretty irritating.

    ryanleber supported this idea  · 
  4. 263 votes
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    Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.

    ryanleber commented  · 

    Currency conversion needs to be implemented. We're based in the US, but sell on Amazon Mexico, Canada, and China. It's especially troubling when orders for Amazon Mexico come in, and something that costs 207 MXN (which is ~$12 USD) comes in to the system as **$207**.

    Imagine how horrible this is for customs declarations. Customers might end up paying import taxes on an item that ShipStation is trying to automatically value at $207, when it's only valued at 1/20 that price.

    It's also terrible for our automated ShipSurance filter (any order over $100 gets ShipSurance automatically applied). So now the system is automatically applying insurance to packages that really only cost $12, and it's applying $200 worth of insurance, at that.

    It would be great if, in the store setup section, there was simply an option to compensate for this. Just a simple conversion for all orders coming in from that store, to change all values from one currency to another.

  5. 333 votes
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    ryanleber commented  · 

    This would be incredibly useful. The idea of having ShipStation handle inventory is a slam dunk, especially since the Products section can track between multiple stores (eBay, Amazon, etc), but selling products in "packs" or "bundles" is an incredibly popular and also very successful idea for online sellers. It would be wonderful if this could be integrated in to ShipStation's inventory, because as it stands now, we would love to use the inventory management feature, but we simply can't.

    ryanleber supported this idea  · 
  6. 368 votes
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    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

    ryanleber commented  · 

    It's critical to provide a means to automatically combine orders with the same name and shipping address. Our business sells using eBay, and many buyers do not use the cart feature, and instead place many, consecutive orders for multiple items, meaning each item purchased comes in as a separate order in ShipStation. This happens on literally a daily basis, and each day we spend anywhere from 10 to 30 minutes manually combining all the orders that can be shipped together, since the same person purchased them. We have to manually combine these orders so we aren't losing money on shipping charges.

    There are literally no times when we do NOT want to combine these orders.

    ShipStation already has the "order alert" feature, which tells you when orders can be combined. If ShipStation already has the means to detect WHEN orders can be combined, why don't we have the option to simply have them combined automatically?

    I don't think we're asking for something that needs to apply to everyone. We're just asking for a feature that we can turn on it we want it. Again, ShipStation already detects when orders can be combined; why can't we have the option to tell ShipStation to just combine them automatically?

    ryanleber supported this idea  · 
  7. 425 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    ryanleber commented  · 

    Honestly, just being able to edit the pick list exactly like you allow us to edit packing slip templates, would be incredibly helpful. All most of us seem to need to be able to do it make certain things bigger or smaller, or add/remove columns that populate with data that is already available in ShipStation anyway. The editor could uses the same "variables" like the packing slips use, like [Item Name], [Order Amount], and so on. just being able to tweak it a little bit would be amazing.

    Speaking for our company, we don't need the warehouse location column. It's wasted space, which is made all the worse by how oddly spaced the page is, even without pictures. Only 10 or 15 list items fit on a page. That's far too few. If we could just make the cell padding/margins smaller, and remove unwanted columns, we could get much more useful info per page.

  8. 30 votes
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    Hi, @KevinBeyond! Thanks for taking the time to bring this up. At this time, we’re not looking to add this function in the near future, but we’d like to hear more about your current workflow.

    Can you elaborate on what you mean by saving 30 – 60 minutes of time if you were able to choose when your orders import?

    Here’s some background info on how our automatic updates work: https://help.shipstation.com/hc/en-us/articles/206638707

    Please be sure to comment here in the forum so other users can understand and add their votes, too!

    ryanleber commented  · 

    This feature would be incredibly useful for those using multiple online stores, but aren't open on weekends. Let me give an example: let's say a company has an eBay store, and amazon store, and a bigcommerce store. They aren't open on weekends, so that makes Monday's incredibly busy (once things get going). Even if someone gets in right at 8:30 am on Monday morning to start the import for all three stores, the last store won't finish importing until 9:30 or even 10:00. If it were possible to schedule an import for a specific time, they could have it start automatically at 7:30 or 8:00 am. Then, it would already be done (or would be shortly) by the time everybody showed up for work, and nobody would be sitting around for an hour doing nothing while waiting for orders from the weekend to synchronize.

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