Rafal Wlazlo refereestore.com

← Customer Feedback for ShipStation

My feedback

  1. Track Customer Order Frequency. Ability to place rules based on a customer's order

    220 votes
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    66 comments  ·  Product Feedback & Fresh Ideas » Customers & Email Communication  ·  Admin →
    under review  ·  AdminShipStation (Product Owner, ShipStation) responded

    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

    Rafal Wlazlo refereestore.com commented  · 

    You already show frequency of customer orders but provided that we hover over customer name, which is extra steps to be done and is cumbersome in the end. Can you make it at least as a column optional where order total from their history with the store will be shown??

    Rafal Wlazlo refereestore.com supported this idea  · 
    Rafal Wlazlo refereestore.com commented  · 

    Yes, let's get this one done finally.

    Rafal Wlazlo refereestore.com commented  · 

    Can we have an option within Orders List to see which of the orders in there is by a Returning Customer?

    That would be of greta help as we tend to expedite those orders.

    Maybe we can then click on them and see the order history.

  2. Is there a way to charge the customer for the return label?

    140 votes
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    39 comments  ·  Product Feedback & Fresh Ideas » Order Management  ·  Admin →
    Rafal Wlazlo refereestore.com commented  · 

    So any movement on this feature??

    Rafal Wlazlo refereestore.com supported this idea  · 

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