Alan Attridge Myshroom Deedum LLC

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  1. 292 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    Alan Attridge Myshroom Deedum LLC commented  · 

    @GPZ: Care to share the IP range? Thanks.

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    Alan Attridge Myshroom Deedum LLC commented  · 

    That is the crux: "Because of ShipStation, and ONLY ShipStation, I am forced to set our DMARC policy to none. I would far prefer it be set to Quarantine, but I don't have a choice in the matter."
    Virtually every other service that is sending email on our behalf has SPF or DKIM record settings available.

    Alan Attridge Myshroom Deedum LLC supported this idea  · 
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    Alan Attridge Myshroom Deedum LLC commented  · 

    All our emails from Shipstation are quarantined because we moved to DMARC p=quarantine a while ago. The lack of support for SPF and DKIM records at Shipstation is a HUGE problem and affects every one of our clients.
    We loose trust with our clients, and we spend extra money on customer support. Both are not acceptable.

  2. 8 votes
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    Thank you for your feedback. We have had a number of requests around different ways to share the link to the Branded Tracking Page and are currently considering many of these ideas.

    There is some related work around Branded Tracking that needs to be accomplished to make this idea possible, so it may be awhile before we can provide additional updates.

    We’ve put this idea in Under Review and would like to know what other selling channels users may be interested in for this beyond WooCommerce.

    Alan Attridge Myshroom Deedum LLC supported this idea  · 

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