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1. Automatic printing of Packing Slips for new orders

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   123 comments  ·  Product Feedback & Fresh Ideas » Printing & Documents  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   under review  ·  AdminShipStation (Product Owner, ShipStation) responded

   ShipStation’s new layout (formerly called V3) does currently show when both labels and packing slips have been printed through ShipStation (either via ShipStation Connect or downloaded from the Print pop-up… if you use the browser print option, we cannot track the print status). You can see the print status in the Shipments tab by showing the Label Printed and Packing Slip Printed columns, or by opening the Shipment Details screen.

   We will consider the feedback around auto-printing packing slips when orders import, but there are a number of challenges around this approach that need to be overcome (for example, how to handle when the printer workstation is asleep or there is a hardware issue and printing is unsuccessful – ShipStation doesn’t have a way to receive that kind of feedback from the printer and it would not be desirable to show a packing slip as printed when it actually hasn’t been).

   Could you let us know what platform you used previously that provided this ability?

   ShipStation’s new layout (formerly called V3) does currently show when both labels and packing slips have been printed through ShipStation (either via ShipStation Connect or downloaded from the Print pop-up… if you use the browser print option, we cannot track the print status). You can see the print status in the Shipments tab by showing the Label Printed and Packing Slip Printed columns, or by opening the Shipment Details screen.

   We will consider the feedback around auto-printing packing slips when orders import, but there are a number of challenges around this approach that need to be overcome (for example, how to handle when the printer workstation is asleep or there is a hardware issue and printing is unsuccessful – ShipStation doesn’t have a way to receive that kind of feedback from the printer and it would not be desirable to show a packing slip as printed when it actually hasn’t… more

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   Trent Kammerer Cheap Sprinkler commented  ·  Jan 6, 2021  ·  Edit…  ·  Delete…

   Does that work for custom packing slip templates?

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   Trent Kammerer Cheap Sprinkler commented  ·  Jan 5, 2021  ·  Edit…  ·  Delete…

   Thank you for the response! This feature is critical for us to move to the Shipstation platform. The reason we want to use Shipstation is mainly that we can put a barcode on the packing slip

   Currently, with our set up, we have a customized order notification generated by Shopify and have it sent to an email address by Shopify. From there we have a workstation with a printer attached with a piece of software we bought that listens for emails, prints the email and gracefully handles printing outages etc. My only ask would be to have an option to email the packing slip to an email address once Shipstation receives a new order. From there we can build the tech (already have) to ensure it gets to the printer.

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   Trent Kammerer Cheap Sprinkler supported this idea  ·  Aug 4, 2020