157 votes50 comments · Product Feedback & Fresh Ideas » Returns Management · Flag idea as inappropriate… · Admin →
Thank you for all your feedback.
This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.
An error occurred while saving the commentElizabeth Drew Acre Supply Co. Limited commented
Has there been any movement on this? I can't use the returns portal until there is an option for the customer to pay for the return. In it's most basic form, all it would need is a checkbox to appear dependent on the return reason stating that the calculated cost of the return will be deducted from the refund, and allowing the customer to accept this before the label is created.