drewzh

My feedback

  1. 51 votes
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    drewzh commented  · 

    This is deal-breaker for us and also many others. The fact that support is apparently tagging this with lower priority is just not acceptable and as a result, we're also looking to move platforms ASAP as some of these glaring issues just don't seem to get addressed. All my niggles I have with Shipstation have been documented for many years and whilst support always respond with "it's on our roadmap" etc, they never get resolved. Sometimes they just mark a ticket as resolved without explanation and then the ticket receives no updates for many years - it would be a great system with these automation issues resolved... but alas, they ruin it by leaving considerable gaps in the requirements that could easily be resolved with a more advanced automation system.

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    drewzh commented  · 

    Please, we need this to be automated. Having to manually select the EORI number for every international shipment is a huge chore and it becoming a big issue for us.

  2. 150 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

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    drewzh commented  · 

    3.5 years later and no update :( This would improve our workflow tremendously (and apparently many other too!).

    drewzh supported this idea  · 
  3. 8 votes
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    drewzh supported this idea  · 
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    drewzh commented  · 

    This would be a small increase in efficiency per order and as we all know, when we're dispatching many orders, just a small efficiency increase per order process means massive time savings overall. Pretty please, implement this relatively small request.

  4. 267 votes
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    Hello everyone,

    I’ve posted the following response to our ShipStation community thread and want to also share here for transparency:

    Thank you for your candor with your feedback. We definitely understand and appreciate that the lack of responsiveness on this specific issue has been frustrating. We are working internally to improve how we review and respond to feedback so this doesn’t keep occurring in the future. And we apologize for failing to meet our users’ expectations around this feedback. We will do better and changes are already happening.

    Our product team is investigating how to implement a workable solution for this that will not impact other existing functionality and properly uses the notification service that’s embedded in ShipStation. There are really two issues here that need to be addressed and they don’t affect all users equally:

    Spam – ensuring the notification makes it to your user without getting filtered to…

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    drewzh commented  · 

    I just signed up for shipstation (still in trial) and my heart sank when I found out I can't validate the emails via DKIM and SPF. What's going on, why isn't this an option? This is an essential item.

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