aroberts

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  1. 157 votes
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    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

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    aroberts commented  · 

    Hi all. I have come up with a slight workaround to this- not sure if it will work for your companies, but here's what we do.

    We disclose in our checkout policy the cost of the returns. We took an average cost of shipping for most of our returns (USPS First Cl) and charge a flat $5 return shipping fee which deducts from their return. I know it's not happening within ShipStation, but it's an easy enough workaround for your ecommerce store (we use Shopify). The only flaw with this system is that if someone needs to ship Priority, ShipStation doesn't offer them a fallback method.

    And as for approving returnability of items- our store uses the same SKU for custom items, and you can make those items or SKUS non-returnable from your ShipStation inventory page, or by exporting your inventory via spreadsheet, editing the returnability and re-importing.

    If the customer doesn't honor your return policy, that's on them, and you're only out a few dollars in a shipping label.

    Hope this helps!

    aroberts supported this idea  · 
  2. 54 votes
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  3. 14 votes
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    aroberts commented  · 

    Absolutely. It's 2020 and they still don't have this capability. Seems like it should be an easy feature to add.

    aroberts supported this idea  · 

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