Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
  • Hot ideas
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  • My feedback
  1. Add Speedee Delivery as a shipping option

    Please add Speedee Delivery as a shipping integration! All of our shipping is equally between UPS, Speedee, and USPS.

    113 votes
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    Thanks for bringing this up! If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to SpeeDee Delivery and expressing your interest in an integration to help expedite this process.

  2. API branded Tracking Page

    We send Shipping Notifications via our own system instead of ShipStation's built in shipping notification emails. We are looking for the ability to link to the branded tracking page. In order to do this we would need the ability to grab the link from ShipStation's API. Is there a way to do this currently? If not, I would like to request this feature.

    Thanks!

    112 votes
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    24 comments  ·  Branded Tracking Page  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  3. Hey! I was hoping that you would consider adding 'Faire' as a selling channel.

    Faire.com has been growing like crazy & on-boarding sellers in huge amounts since November '18. They've existed much longer (originally known as Indigo Faire I believe) but have grown a lot lately and it seems like most small businesses / makers who wholesale their product are now using it. Would be great to streamline these orders in vs adding them manually. Thank you!

    111 votes
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  4. Generate return labels for one or all of the packages in a multi-package shipment

    Currently, when generating a return label, you can only generate a label for a single package. Many of our orders are sent as multiple packages. If a customer desires to return there entire order, there isn't an easy way to generate multi-package return labels for an existing shipment.We'd really love this functionality.

    110 votes
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    37 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

  5. Delivery Date Column (and Delivery Estimate column)

    We had many orders that didn't get delivered by the carrier estimated delivery dates during the holiday ordering period. Now, I'd like to request refunds on the delivery fees, but have to backtrack manually to get this information. It'd be great to have both the delivery estimate from the carrier and the actual delivery date as exportable columns.

    Thanks!

    106 votes
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    38 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.

    If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).

  6. Add decimals to automated weight adjustments

    We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

    109 votes
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    35 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please add the option for us to print USPS Labels on 4-label sheets.

    Please add the option for us to print USPS labels on 4-label sheets. This allows for less waste when throwing away the back page because we can get 4 labels per sheet instead of two. It also saves on printer ink.

    103 votes
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    30 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! Thanks for the links to the labels you have in mind! Those are really helpful!

    Please continue to give us additional links if you find your label sheet isn’t here and how 4-label sheets are more beneficial to your businesses than our other label formats.

    The product team will review your idea and you’ll hear from us once we have made a decision.

  8. transfer manual order

    For example we have 3 business running and they don't have an option to export the orders (it's not amazon/ebay).
    So we use 3 manual stores and sometimes we have errors, an order that is shipped from 1 manual stores, actually needed to be shipped from other.
    Having an option to transfer order would be great.
    Thanks

    105 votes
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    19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Merge US carriers and Canadian carriers in one account

    We would like to add the Canadian carriers under our US account in ShipStation.We have warehouses in USA and Canada, and sometimes it's cheaper to ship the Canadian orders from USA.By having all the carriers into 1 account, we can easily compare the shipping cost and choose the right warehouse and right carrier. Now we have to create separate account and navigate between the accounts to do that and also pay 2 subscriptions.

    103 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We are currently reviewing options to consolidate accounts. However, our current infrastructure and partnership with carriers does not allow us to merge the accounts at this time though. We will be sure to let you know once we have an update!

    Thanks for you for your support,
    ShipStation

  10. Print second page of packing slip when printing half shipping label, half packing slip

    Greetings Ship Station Tech Team,

    My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com

    We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…

    100 votes
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    24 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

  11. Need Profit Reports

    This program is really good for my Amazon, but its misisng the ability to add Profit Reports, you should create a field where users can input the Cost, the Packaging, and then the shipping automatically gets calculated after a label is printed of course.Should also need to pull the amount the sellers receives after fees from each order.

    94 votes
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    21 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Byron responded

    We’re currently researching and gathering input on all the requirements for true profit reporting.

  12. Allow Cart Attributes to be Mapped to CustomFields (Shopify)

    Allow specific Shopify Cart Attributes to be mapped to ShipStation's CustomFields. This would need to be based on the key of the Shopify Cart Attribute. For instance, the Cart Attribute with the key of "date" might be mapped to "CustomField1".

    Cart attributes are Shopify's primary extensibility point for individual orders, allowing app, theme, and shop developers to add custom properties to an order:

    https://help.shopify.com/themes/customization/cart/get-more-information-with-cart-attributes

    CustomFields (e.g., CustomField1) are the analogous concept in ShipStation:

    https://help.shipstation.com/hc/en-us/articles/205928478-ShipStation-Custom-Store-Development-Guide#4a

    ShipStation currently imports Shopify Cart Attributes as part of the [Notes From Buyer] field. ShipStation, however, does not allow Shopify Cart Attributes to be mapped to…

    92 votes
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  13. Splitting Multiple orders Simultaneously

    It would be nice if we could split multiple orders simultaneously. We usually deal with 10k + orders that we have to split. It takes up a lot of time to split these orders especially since my team is small. This would speed up our process.

    92 votes
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    22 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

  14. Allow sending Shipment Notifications to multiple email addresses

    We have many many clients who want shipping notifications sent to multiple people in their organizations. Or, with some clients, we want a notification sent to both us and them.

    ShipStation currently allows on email address, despite the fact that the email address field can contain at least 757 characters (I didn't feel the need to check for more than that).

    All of the email systems I'm familiar with allow for multiple email addresses to be listed by using a separator, usually a comma or a semi-colon, to distinguish between unique email addresses, like this:
    "name1@company.com;name2@company.com;…

    91 votes
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    18 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create Return Label Via API

    Our site allows customers to request an RMA. When we approve an RMA request, I want to automatically create the return label and email it to the customer via the API.

    89 votes
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    27 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for adding your ideas to the forum here! We’ll keep this in mind when updating our API; for now, we’d like to see what other users think about having return labels generated through the API before moving forward here.

  16. Better Print Options (Label, Slip, Both)

    http://imgur.com/RvPG99z

    I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being:
    --Labels (just labels)
    --Packing Slips (just slips)
    --Both (both)

    84 votes
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    47 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

  17. Combine/Split order using ShipStation's API

    Combine/Split order using ShipStation's API

    84 votes
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    21 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this new feature. If you know any other users that are interested please send them here!

  18. We need an end of day report for UPS that is scannable.

    We need an end of day report for UPS that is scannable. Having only the electronic transmission is keeping the customer from tracking packages as the distribution center doesn't always get the scans when the packages go through the site. Plus the electronic transmission doesn't capture when the packages leave our dock.

    84 votes
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    25 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. Unicode (non-Roman characters) support

    We have a company store that sells to the world market. Countries in Asia (Chinese/Japanese/Korean) use 2-byte, non-Roman, unicode characters in their names and addresses. These address will have last characters filtered or altered when printed. It is annoying and risky to loss, not able to print them properly. As more and more companies sells internationally, it is good to prepare ShipStation ready for world markets.

    83 votes
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    28 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

  20. ebay ship by date

    would love it if shipstation would pull the ship by date from ebay like it dose for amazon orders thanks

    82 votes
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    12 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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