Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
  • Hot ideas
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  1. Add inventory tracking for packaging materials

    We keep track of our product inventory elsewhere, but use ShipStation to ship our products and therefore would like ShipStation to keep inventory of the boxes we use to ship products. We use the preset packages and think it's only natural to know how many we have used and how many we have left so we dont over-order boxes or know which box sizes we use more so we can place orders for them!

    179 votes
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    33 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →
  2. FedEx Freight - LTL

    We would like to ship our LTL items under our FedEx Freight account for LTL items. This is for Economy Shipping and Expedited by ground not AIR.

    166 votes
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    Hello,

    We are still interested in supporting LTL Freight. However, our current infrastructure does not support any LTL shipping providers. We will continue to review the integration and let you know once any updates occur.

    Thanks again!
    ShipStation

  3. CommerceHub Integration

    You really need to integrate with CommerceHUB. WE just signed up with HomeDepot.com online portal and the require the use of CommerceHUB to fulfill orders through their system. This is a large company that services huge online companies like bestbuy, walmart, toysrus and more. Please get an integration set up asap and take over the shipping integration world!

    165 votes
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  4. Please allow for Walmart Canada Integration

    Please allow integration for Walmart Canada selling channel. I have Walmart USA set up but I need integration for Walmart Canada.

    165 votes
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  5. Is there a way to charge the customer for the return label?

    Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?

    161 votes
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    50 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

  6. USMCA Certificate of Origin

    With USMCA replacing NAFTA, I would love to be able to print a certificate of origin while printing shipping labels. We do a lot of business with Canada and this would help us save our customers money and thus do more business.

    159 votes
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    40 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Different Printing Setups Apply to Different Users

    Different users that are in different offices/warehouse with different printers (thermal or laser) and print different size labels (4x6 and 8.5x11) should have the ability to have their own label/printer settings saved to their account instead of the need to switch setting every time globally.

    158 votes
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    40 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @dom, thanks for checking in on this one. We’re still interested in this idea and we don’t have a definitive timeline on it. It isn’t on our immediate roadmap but it is something we’re always looking into.

  8. Automatic update more often.

    Please automatically update all orders at least once per hour. The frequency right now is anywhere from once per week to once per couple days. This isn't nearly enough.

    156 votes
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    40 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Eric, thank you for taking the time to post your feedback here! ShipStation shouldn’t take a week to update your orders, and I see you’ve opened a few tickets with our team. I’m glad you’ve gotten in touch with us about this and that a few of our folks were able to give you some more information on how our update processes work.

    I am going to keep your feedback handy if, in the future, we end up making such a change and would like to invite users to try it out, but it this type of update is not in the foreseeable future. Your idea will remain active here in the forum so we can see what other users are running into business challenges because of this update frequency.

  9. Allow for automation rules to work on multiple item orders

    Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order.

    The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.

    154 votes
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    34 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow shipment of unpaid orders

    ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!

    151 votes
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    51 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

  11. Include both Billing Address and Shipping Address when d/l 'ing orders

    Include all relevant data when downloading order info. Often times I need to contact the person who purchased the products and as it works now I would have to go back to the shopping cart to get that info slowing the process.

    150 votes
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    29 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  12. Shipstation inventory management multichannel

    Great to see the new shipstation inventory management solution!
    We were initially excited because it seemed to be able to replace stitchlabs. If shipstation was able to send stock counts to selling channels, it would be amazing! We, along with other stitch users I'm sure, would be happy to pay a higher premium for your services.

    150 votes
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    40 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your comments!

    Our product team is considering this as an improvement to ShipStations existing inventory offerings. Due to how store integrations typically work, this type of feature would likely be rolled out for specific store integrations and we’d love to know which stores you’d like us to focus on. Please continue to leave comments about how you would like to use this feature and for which stores. Thank you!

  13. SMS Capability

    If we could text the phone number provided in the order their shipping information so they can continue to track their own package.

    150 votes
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    46 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow users to select orders in a list and bulk email those customers

    We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…

    140 votes
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    64 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

  15. international return labels

    The ability for Shipstaion to process international return labels. I know that you can not create an international return label in ShipStation because the ship from location has to be in the same country as your ShipStation account. We have to use a different service specifically for international return labels, making it extremely inconvenient and adds an unneeded expense on our part having to use two different services.

    142 votes
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    40 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

  16. ShipStation automatically emails a Delivery Exception notification

    It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful!

    This would be a HUGE…

    138 votes
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    27 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  17. Zoho Inventory Integration

    Hi
    We've been on shipstation for many years now. We're moving into the wholesale business, and need to use Zoho for our CRM to best prospect and manage accounts. We need transaction data back to Zoho so we can see how accounts are trending, etc. Anyway - we're using Magento as our front-end, but Zoho Inventory for our ERP (and it talks to Zoho Books, and back to CRM and to Support - yada....) All in, we'd like to be able to book Sales Orders in Zoho Inventory (instead of Magento) and SHIP from Zoho Inventory. This is all a…

    134 votes
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    Hi, thank you for your feedback on Zoho Inventory. While we do not currently have a native integration we do have an ecosystem of solution partners who may be able to help. For more information please complete the integration request form and we will have someone reach out to learn more about your integration needs.https://hubs.ly/H0xYDKj0

  18. 130 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Golden State Overnight and expressing your interest in an integration to help expedite this process.

  19. Create sales tax report

    Would love to see a report for sales tax paid by shipped to state.

    119 votes
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    23 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make it possible to print labels and packing slips/items on Doc Tab

    Usually, you can purchase thermal labels with a doc tab addition on top of the typical 4x6" label. Well, on other programs like ShipRush, we should be able to print item names/packing slip information on the doc tab. This is really really useful!

    119 votes
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    57 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! We read all of your feedback daily and noticed that this idea hasn’t seen any activity since we last checked in. Can you give us more information about how Doc Tabs would help your shipping workflow?

    Please comment here in the forum so other users can add their input as well.

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