For FBA inventory you guys display the "Total Quantity" available in the Amazon fulfillment network on the ShipStation Order page for each product in the order, alongside a different "In stock" figure. I'm in the process of CREATING a shipment of inventory to Amazon, and I don't know how fast I'll finish it or whether I might even cancel it, and yet you guys are displaying the quantity in that shipment as Available. The "In Stock" figure is the only one that should display here because the "Total quantity" is meaningless for preparing orders, and confusing for me and my staff. I have to train my team to completely ignore this Available number at all times and to not be confused by it. Please remove it from the order details page. Thanks

Currently the Report Function shows the number of shipments per user, however this includes voided labels (so shipments that never actually get sent) and instead of counting combined orders as one, it is counted as 2. For instance, the "Shipment Count by User" report shows a total of 330 for today; whereas the "End of Day" numbers total 223. While that is only a discrepancy of 7, that could be much higher for other times of the year when we have a larger amount of combined orders.

Bottom line - I would like a report or some sort of system feature which can epxort the information, to show the actual number of packages (not orders or labels) that went out for each of our shipping stations. Being able to look at metrics confidently, helps us to determine the prodcution efficiency of our Shipping Dept.

Thank you.

Hello! We have a large volume of international mail and can't turn off non-roman characters on Shopify. They are supported for USPS but shipstation just leaves a blank (no ???) on those labels so hard to detect. We have many issues created by this when labels go through with incomplete addresses-- we have to manually look through big batches to try and catch it. When we don't the label still prints with no Errors!!! There at least should be an error alerting us to blank space on expensive international labels that bounce back 2 months later leaving us to DHL it again at our own expense! Huge issue for us please help!!!

We have a bespoke report linked to the Orders tab, which we use to calculate licence % repayments. As the report is linked only to the Order tab it does not pull through Shipped orders. As a rapidly growing small company we drastically need to move away from manual processes and utilise as much automation as possible. It would be so very useful to have the ability to copy reports from the Orders section into the Shipped section to enable merging of all order information; or have the ability to pull Open Orders and Shipped order detail into one bespoke report which fully meets our requirements. This would enable our scaling to continue and drastically reduce admin time.
I hope this information is of use.

Split single order with single item into multiple shipments. Currently, one order must have multiple of an item or multiple items to enable splitting. However, I produce and sell an item that can be split into multiple shipments - enabling first class shipping and saving hundreds of dollars a day on labels. But there is no way to split one item across multiple shipments. For example, I make and sell pre-inflated air cushioning for packaging. I sell a 340 pack. But the dimensions exceed the new restrictions/requirements for first class package. If the item were split across two first class packages/shipments, it could then be shipped at a fraction of the cost of the next higher shipping service rate.

Every time your staff decides to move things, make text smaller / harder to read and hide features it totally messes up our streamlining process!

Once we choose a certain version leave that version alone! Only add new changes to BETA! Then when BETA becomes a version - lock those features in!

For example your new BETA 3 is terrible! The notes section is too difficult to read, and when you log in all the columns we REQUIRE to see in every different store and shipping setting are all reset and missing!!! IT IS NOT GOOD! You should NEVER force changes on users! We have to learn from scratch when we should be packing orders!!!!

I signed up for a certain layout and I DO NOT appreciate have to retrain my staff how to navigate your platform every few months! It's a waste of time and money!

We are sick and tired of going on chat every 6 months for two hours to ask for features to be re-added and glitches to be fixed!!!! We need to stay on Version 2 indefinitely. You should NOT force updates in the future, and you should keep all grandfathered versions available.

We have several automation rules that will set the carrier, size, dimensions, and weights for our orders. It would be nice to be able to tell it that if a rate goes above a certain amount to switch to a different carrier.

For example, an order comes in and it's assigned to be a UPS Ground Package with a shipping rate of $25 but we know that item will fit in an USPS Medium Flat Rate Priority Mail box for $14.35.

We would want to be able to set the rule to include if rate is greater than $14, use Priority Mail.

It's not a "rate comparison" per say but would offer a lot of the functionality of it.