Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Filters on Shipments Tab

    "Saved Filters" Dropdown on Orders Tab, would be super helpful to have available on the Shipments Tab as well

    5 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. calendar holidays

    Allow a pop up notification if we schedule a ship date that is on a holiday. Load all the yearly shipping holidays for USPS, FedEx, UPS. If we select a future date that has as shipping holiday, a pop up note saying it is a USPS holiday for example would help us to then select a different date for shipping.

    1 vote
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  3. Support UPS NRI Accounts

    Please add the ability to ship with UPS NRI accounts.

    28 votes
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  4. A way to schedule an update on all of the stores to be run at a certain designated time.

    We are integrated with SKUVault and each morning we have to click on "Update All Stores" on ShipStation's UI to pull new orders into SKUVault. However, there is a significant delay of 15 minutes between the time we update the stores (various marketplaces) and when SKUVault receives the orders. It would be great to be able to schedule a time for the orders to download into ShipStation each day (for example: every day @ 8:45 AM) and be ready for us to ship the orders out of SKUVault instead of having to wait to begin shipping the orders each morning.…

    9 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Making International Shipping more efficient

    Some of these ideas have been partially covered by other suggestions, but I wanted to roll it all together as (For me at least) it's a very common scenario and subsequent workflow.

    Each time I receive a DHL order (which I'm trying to promote, since USPS is hopeless for international, and FedEx and UPS are pricey), I have to do the following:


    • Print the label (1 click)

    • Print the customs form (1 click)

    • copy the customs form to get the 3 required copies

    What I'd suggest happens is that since I've printed the label, I must have the customs form,…

    5 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to automate post dating for labels created on Saturday. Next day just does not help on Saturday

    We need an option to automate the post dating process. Anyone that sells on Amazon knows you are dinged for marking something as shipped and then the carrier does not scan it until a day or two later. This issue comes from creating a label on Saturday and the carrier does not scan it into their system until Monday. We know there is the option to automate and post date labels to the next day after a certain time, but this functionality really needs to include a day function as well for the situation already described.

    8 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Label Same Direction as Invoice/Packing Slip

    I would like to orient my Invoice/Packing Slip on my Burris Forms Integrated Label to be the same direction as the shipping label (see Sample-Integrated-Label.pdf). To have the Invoice/Packing Slip printed in a different direction as the label makes it very awkward to confirm all the information when checking orders. This should be a simple fix and a very convenient one for order pickers & checkers.
    Thanks!

    6 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. sort by coupon code

    We offer a coupon code for people who live nearby and want to pick up their order instead of having us ship it. However, I cannot find a way to easily tag an order that has a particular coupon code with it. This would be a really helpful feature for us!

    3 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Use secondary Site Order ID as Order # for eBay orders through Channel Advisor

    Our Shipstation account is integrated with CAdv. When it comes to eBay orders, Shipstation picks up the site order ID instead of secondary Site Order ID which is a true eBay order number, as shown below.
    Site Order ID: 181990890174-1613746963008
    Secondary Site Order ID: 10609
    ChannelAdvisor Order ID: 126190
    Can you remap (reconfigure) Shipstation so it would pick up Secondary Site Order ID?
    Having a site order ID instead of a true eBay order number is very confusing and unhelpful no only for our customers but also for our warehouse and staff
    Matthew F, the Escalation Specialist asked me to…

    7 votes
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  10. Offer landscape orientation for 8.5 x 11 packing slips

    The ability to print 8.5 x 11 packing slips in landscape orientation would help for clients with longer product names, SKU's, etc.

    11 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shipments screen needs TOTALS for all Value columns.

    The SHIPMENTS screen really needs to have TOTALS for all value fields.

    2 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to export data containing shipment dimensions for each individual package within a shipment containing multiple packages

    Ability to export data containing shipment dimensions for each individual package within a shipment containing multiple packages

    6 votes
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    1 comment  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  13. FBA splits order

    I have orders that are sold on my website via BigCommerce. They are imported into ShipStation and then I have FBA ship them to the customer using ShipStation.
    My problem I run into is the orders that have more than 1 item. When FBA breaks up the order this causes more than one tracking number. Only the first tracking number is sent to BigCommerce and to the customer via ShipStation and my website. The e-mail states everything is being shipped together and the tracking information is included. I then get customers e-mailing and calling that the order was not complete…

    1 vote
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  14. Email Notification When Manual Order is Created

    I realized I could create a separate store in Shipstation specifically for my manual Warranty orders. It would be amazing if you had the option to send an 'Order Created' email notification to the customer once the agent actually creates the Manual Order.

    7 votes
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    0 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  15. Amazon Buy Shipping API Needs to Update Tracking and cost to both Amazon and CRM

    Looks like another idea for this was posted, but it is closed for voting--don't know why.

    As a Shopify Plus merchant, we need to have a robust inventory/order management system for features such as CRM and supply chain management. As such, not only do our Shopify Plus orders display in a system, such as Stitch Labs or NetSuite, but our Amazon seller fulfilled orders do as well. This allows us to see sales velocity and dynamically replenish products to avoid stock outs.

    Currently, if we ship an Amazon order out using the Amazon connection in Shipstation (A REQUIREMENT TO PARTICIPATE…

    9 votes
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  16. Highlighting "Other Forms" to be printed when printing labels

    When I ship internationally, most of the forms I need are printed in label format. However, sometimes, when shipping internationally, I need to print a commercial invoice or other additional forms in order for a shipment to clear customs without any issues. Those forms are automatically generated when labels are generated. Because I normally print labels in batches, it's not obvious that those forms need to be printed and sometimes I forget to print them in the rush of remembering the billion other things that need to be remembered when processing an order.

    When the labels are generated, there is…

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. Inventory Report - by date and warehouse

    Would love to be able to run a report that would show inventory levels by sku at each warehouse for a specific date. Would make year end inventory reporting and inventory reconciliation much easier!

    10 votes
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    2 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. QR

    Looking for QR code support. We currently add the clunky old barcodes to our packing slips and would be able to work much faster and more efficiently with QR. PLEASE!!

    5 votes
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    3 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mark as shipped only after it's scanned into the system

    Mark as shipped only after it's scanned into the system. Need an intermediate status of "Label Printed". We get hundreds of orders each day and have the labels printed immediately. It is not easy to figure out which ones have actually been shipped and which ones just have the label printed.

    37 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  20. Order activity record for which user submitted Amazon FBA order

    Who shipped what via Amazon FBA?. I cannot believe this is not part of the activity history.

    1 vote
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