As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation.38 votes
Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.
At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.
To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.
If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777
Please add phone number to Advanced Search criteria.
When a customer calls and leaves a message in most cases phone number is all we have to find his order.33 votes
Thanks for your continued support of this feature idea. With your feedback and input we definitely understand how searching by phone numbers is something valuable to many users. We are still reviewing this feature and are looking into ways to implement it. As we get closer to a decision, we’ll continue to keep you all posted.
think it would be a great idea to integrate top hatter as it is gaining a lot of customers4 votes
An integration with Tophatter is something that is on the roadmap. If any new developments come up, we’ll keep you posted.
It would be great to include a BCC option on return label emails sent to customers. This way we can keep records of all communication sent from ShipStation.2 votes
Hey, @Shannon, thank you for taking the time to bring this up! We’ll keep your feedback in mind when updating the return label functionality, and for now, we’d like to see other users add their support to your idea before moving forward.
In the meantime, there are two things you may be interested if this information is important to you today.
1. Add your company email address when emailing the return label to a customer. Your customer will be able to see all of the emails this is sent to—perhaps making it easier to identify your business.
You’ll want to separate the email addresses with a comma like this: “firstname.lastname@example.org, email@example.com”
2. On the Returns section of the Shipments page, you can export your returns data. In the file, the header “ForwardTo” (column AZ) will list the email addresses you’ve sent return labels to.
The Shipment Model does not include the storeId which is a crucial element of an Order.
Basically it is a property of the "advancedOptions" which is always returned as null in the Shipment Request. Why?4 votes
Hey, @TechWiz! Thank you for bringing this up! Can you tell me more about what you’re looking to do here? I’m not sure I understand what your goal may be.
We had many orders that didn't get delivered by the carrier estimated delivery dates during the holiday ordering period. Now, I'd like to request refunds on the delivery fees, but have to backtrack manually to get this information. It'd be great to have both the delivery estimate from the carrier and the actual delivery date as exportable columns.
Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.
If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).
Combine the Preset Group Customs Declaration Descriptions
Currently the only way that customs descriptions get combined is if you edit each product. So I would like to see our Preset Groups declarations combined on the customs forms.
As it sits with preset groups customs, you will get the same preset group name over and over with a qty of 1. Instead of combining the descriptions and quantity.
Hopefully that is clear19 votes
Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.
It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?
I would like a new carrier for the Southeast regional. I've heard Laser Ship is great but I'm open to anyone with great rates that's doing same day & next day shipping.49 votes
DarbySmart is an up and coming etsy style site, please look into adding a connection to it.7 votes
Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with DarbySmart and will be sure to update you once we have made a final decision.
As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to DarbySmart and expressing your interest in an integration to help expedite this process.
Please note that you can also use our Custom Store or API documentation to create your own integration with this selling channel as well. You can review our documentation here: http://www.shipstation.com/developer-api/
We started using the new automated email for delivery confirmation (http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3099873-allow-automated-emails-to-be-sent-once-item-is-del). We also like to BCC ourselves the shipment confirmation, but it's not necessary for the delivery confirmation. The option as it stands is an all or nothing, my suggestion is to make that two options.4 votes
Thanks for bringing this up, @dpit! Can you tell us what makes the shipment confirmation email more valuable to you than the delivery email?
Since delivery notification emails are fairly new, we’d like to hear what you think about it.
Also, to help you today, depending on the email service you’re using you may be able to create a rule/filter to automatically direct the delivery emails with certain email subjects to a place other than your main inbox.
I know you recently added the ability for the shipper to see how many days it is being quoted in the admin, before creating the label.
Would it be possible for Shipstation to add code to the outgoing emails that takes the ship day we specified and adds the number of travel days to that, and renders it into the email?
Something along the lines of:
Your Estimated Delivery Day: December 215 votes
Hey, @Warren! Thanks for bringing this up! We’ll take note of your feedback and will reference it when making related updates. For now, we’d like to see other users add their support to this idea before moving forward.
While this isn’t available today, if your customers wanted to see this information, they would need to click on the tracking link to view the estimated delivery date.
Feel free add goals, thought, or insights to this idea!
Add an Intergration for gunbroker.com (basically ebay for hunting / shooting accessories)
GunBroker.com is the world's largest online auction site for firearms and hunting/shooting accessories.41 votes
Thanks for bringing this up! We currently don’t have any updates or ETA on this integration.
As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to GunBroker and expressing your interest in an integration to help expedite this process.
BUG: CSV order import doesn't support standard ascii characters in column headers.
If you have a column header named "P.O. Number:" in your csv file you can upload the file and create the mapping just fine but when you go to do the import it gives an error.
This is a bug. If it can't accept the column header then it shouldn't allow it to be mapped but more appropriately if it is a CSV import than it should accept standard ascii characters in column names just like it should in column data.6 votes
Hi, @cgetsadmin! Thank you for taking the time for giving us your feedback! At this time, the process of importing orders is working as designed, however I see your point where it is frustrating to go through a process only to be turned around to double up on work.
As such, the product team will review your idea and you’ll hear from us once we’ve made a decision.
Today, symbols and punctuations are generally not allowed as column headers and you must remove them in order to import orders via CSV. One thing you can do right now is to see if other users are interested in a ShipStation partnership with your order source here in the forum. That way you can circumvent the CSV import process in its entirety!
Working with third party suppliers who are fulfilling orders for us we need the ability to hide the unit $ and the total $.43 votes
Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
Expand the existing "Customer Overview" page to include international orders. Create a more interactive map, allowing you to drill down on states / countries to get specific data.19 votes
Hey, @dotmodshipping! Thank you for taking the time to bring this up! We’ll keep this one in mind when planning future roadmaps. For now, we’d like to see your idea gain support from other users before making a decision here.
You may have noticed you’re able to run a report called “Country Comparison Report” on our Insights page under the “Reports” section. This will only give you the countries, however, can you tell us more about the goal you’re trying to achieve by drilling down into a map?
We do drop shipping for many customers and need to make the package look like it is shipping from our customer to their customer (even though we are shipping it). While shipping, we should be able to select "Other" from the warehouse field and manually type in a temporary "From address"50 votes
Hi guys, thanks for your feedback!
Is the Return Address that is listed on the “Ship From Location” the company address you are dropshipping for? And if so, is this not showing on the label?
For example, an order for quantity 2 of Shoe A comes in. We pre pack all of our packages/dont have the boxes 2 combine 2 pairs of shoe A into one box, so we need a 2 package shipment to be created. This is currently done manually.
We DO NOT want to "split" the order in our system though. Just make a 2 package shipment.22 votes
Hey, @5stars! Thanks so much for taking the time to add your idea here and explaining the challenge your business faces. We’ll keep this in mind for future updates, but for now we’d like to see your idea gain support from other users before moving forward.
We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.16 votes
Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.
You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.
Currently, packing slips are a global setting applied to all stores. If you have multiple stores where some packing slips are 4 X 6 and some packing slips are 8 X 11, you need to change the account settings every time you print. Would be way more convenient to be able to assign the size of the packing slips by store so you don't have to constantly change the account setting.45 votes
Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.
Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.
Currently, I have 4041 orders to fill today. http://screencast.com/t/c8NxtCNt My staff is each assigned an item or group of items to fill that day. Your system doesnt show what items are in the order unless you click on the order. For 4,000 orders a day this is a very slow process. I need it changed to indicate the actual items. I will pay you to address this issue.18 votes
Hi, @Gordon! Thank you for taking the time to bring this up! We’ll record this feedback and keep it in mind when we’re designing features. For now, we’d like to see your idea gain support from other users before moving forward to help gauge interest while we research this independently.
In the meantime, can you go into more detail about how you assign orders? Do you assign your staff members according to “orders ONLY with Product A” and then “orders with products A, B, C bought together”—or is your process more independent where two staff members will never touch the same product?
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