Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. tags

    I need to tag orders that come in from Magento with the color of enveloppe I used to ship them out. I would like that tag to follow the customer so that the next time Magento sends me an order from the same person, I can use a different color enveloppe (and tag that new color). Basically I would like a way to monitor which color I've shipped to each customer and keep it updated with every new order.
    Thank you!

    2 votes
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    Thank you for taking the time to post this idea @Mohamed! We have tags that you can add to a customer record that will apply to the next order that comes in, there isn’t quite a way to have it the other way around (apply a customer tag to an order and have the customer record retain that tag) or is a two-way street.

    We’ll keep your feedback in mind when we update our Customers page, but for now we’d like to see other users chime in (like @Kevin! Thank you!) and add their support for your idea before moving forward.

    Here’s something you can try today, if feasible for your operation: You may be able to use the Customer History info when you hover over the recipient name. So if you see they have ordered in the past (and have a customer record), you can perform a Quick Search…

  2. Set package without setting service

    Would be nice to be able to set the package for an order without having to also set the service. Service has already been selected by our website customer and imported into ShipStation so there is no need to change it. You can already set dimensions in a rule so why not package?

    10 votes
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    Hey @mkujawski, thanks for taking the time to bring this up! When your orders come in with a specific service, you’re able to match this with a service and package type—we call it Shipping Service Mappings. Have you had the chance to check this out?

    For example, when your customer selects “Expedited” service in your shopping cart, you’ll be able to automatically set this to “USPS Priority Mail Express, Medium Flat Rate Box”.

    More info: https://help.shipstation.com/hc/en-us/articles/206640487

  3. New inventory report

    Now that we can add inventory we need a new report to show
    Products sold - Sale Total - Cost - Profit Totals

    21 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

  4. import customer messages to Shipstation

    ShipStation is great place to manage many marketplaces all at once. However we sellers still need to login into every marketplace and check customers' messages, in case they need to change address or so on. I personally own 16 shops all connected to ShipStation, and it's really time consuming to check every single of them. I do not know if API allows, or if its possible at all. But having Messages window like ORDERS OR SHIPMENTS on top, with all customer messages from different marketplaces like Amazon, ebay, Etsy, Wish would make it for seller extremely easy. Would it be…

    16 votes
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    @tmpgarment – Thanks for bringing this up! Like you said it may not be possible at all and it depends if each Selling Channel sends us this information. We’ll keep this in mind for future updates, but for now we’d like to see more support in this idea before moving forward.

    So if you’re interested in this idea, please add your votes and comments to help!

  5. On time delivery report by shipment type

    We recently had a few USPS hiccups where they delivered Express Mail shipments late. We would a report that tracks on time delivery by shipment type, so we can go back to the postal service (or UPS/FedEx) and request refunds where they missed their delivery commitment.

    36 votes
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    Hi, @Craig! Thank you for taking the time to bring this one up! We’ll keep it in mind when updating our reports, but for now we’d like to see what interest there is from other users before moving forward.

    If you’re interested in this idea, please let us hear you! Comments count, too!

  6. Splitting Multiple orders Simultaneously

    It would be nice if we could split multiple orders simultaneously. We usually deal with 10k + orders that we have to split. It takes up a lot of time to split these orders especially since my team is small. This would speed up our process.

    56 votes
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    Hey @josesepulveda! Thanks so much for taking the time to bring this up! Can you tell me more about the orders you’re splitting? For example, are you always splitting off one particular product because it may be too large to fit into one box?

  7. CONVERT STATE NAME TO UPPER CASE

    More customers are getting lazy now, and we seen a high percentage of amazon customers typing all their addresses in lower case.

    This is causing the system to refusing generating shipping labels for them, even the address passed USPS address validation, because shipstation requires state to be in upper case.

    Maybe it is good to have the system automatically turn all STATE to upper case, so we don't have to manually change on every order.

    11 votes
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  8. Email Authentication based on Client Domain

    We want the FROM address set to our domain so that 'via Shipstation.com' does not appear on gmail. We also want to include your spf/senderId records in our spf/senderId records, have the email signed with our DKIM key and have the links use our subdomain instead of email.shipstation.com.

    Here's how this works on a few of the major ESPs:

    http://login.mg2mail.com/help/Content/Listrak_Manual/Branding%20Settings.htm

    https://mandrill.zendesk.com/hc/en-us/articles/205582387-How-to-Set-up-Sending-Domains

    https://sendgrid.com/docs/Glossary/email_authentication.html

    This will significantly improve deliverability and professional appearance.

    Best Regards,

    James Fredley
    VP of Marketing Technology
    FilterEasy

    138 votes
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    Hey, @all

    Thanks for your continued support on this idea, we don’t have any updates to report on the status of how we authenticate email addresses based on client domains, but any updates will be posted through this thread.

    But, please continue providing your experiences with how the lack of this feature impacts your workflow.

  9. After voiding shipment, new shipment with updated tracking info should be transmitted to marketplace automatically

    In situations where an address needs to be changed or additional boxes added to a shipment after the label has been created, the original shipment can be voided, adjusted and re-shipped with updated information. This new, updated tracking information should be transmitted to the marketplace just as the original information was, alleviating the need to do this manually. This would greatly increase the efficiency of our processes.

    4 votes
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    Hey, @Brandon thank you for taking the time to bring this up! And thanks @vetinternetco for the comment!

    Today, we will resubmit the information to your Selling Channel, but not all channels accept the updated information we send.

    Can you tell us what selling channels you’re manually adding information for?

  10. We need the ability to manipulate rates or show no rates for each user. We need to be able add handling charges as a percentage or fixed $

    We need the ability to manipulate rates or show no rates for each user. Both UPS and FedEx have this feature in ups.com CampusShip and fedex.com ShipAdmin. We have many users and / or third party vendors that use our accounts and we charge them additionally or public rates when using our UPS/FedEx account. We need to be able add handling charges as a percentage or fixed amounts on top of base shipping charges. For some users, we’d like to hide the rates completely. This is common practice in shipping industry and we’re surprised you don’t have that configuration option…

    47 votes
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    Hey, @gosatest, thank you for taking the time to bring this up! We’ll keep this in mind, but for now we’d like to see if other users are experiencing similar business challenges to yours before moving forward.

  11. Automate email by return package marked received

    As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation.

    37 votes
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    Thank you for taking the time to bring this up @KateME! I found a couple of other ideas that expressed the same business challenge and merged them here so the votes can be heard all in one place.

    At this time, we would like to see additional interest in this idea and hear what other users have to say before moving forward.

    To send emails when you are marking your returns as received, you’ll have to send them one-by-one by opening each order detail window and click on the email address to open your computer’s default email program.

    If you’d like to see email addresses in bulk, you can create custom exports from either the Orders or Shipments page to export the email addresses of your selected orders. Here’s more info on custom exports: https://help.shipstation.com/hc/en-us/articles/206638777

  12. search order by phone

    Please add phone number to Advanced Search criteria.

    When a customer calls and leaves a message in most cases phone number is all we have to find his order.

    36 votes
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    Hi @everyone!

    Thanks for your continued support of this feature idea. With your feedback and input we definitely understand how searching by phone numbers is something valuable to many users. We are still reviewing this feature and are looking into ways to implement it. As we get closer to a decision, we’ll continue to keep you all posted.

  13. tophatter marketplace integration

    think it would be a great idea to integrate top hatter as it is gaining a lot of customers

    4 votes
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  14. blind Copy on return labels

    It would be great to include a BCC option on return label emails sent to customers. This way we can keep records of all communication sent from ShipStation.

    2 votes
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    Hey, @Shannon, thank you for taking the time to bring this up! We’ll keep your feedback in mind when updating the return label functionality, and for now, we’d like to see other users add their support to your idea before moving forward.

    In the meantime, there are two things you may be interested if this information is important to you today.

    1. Add your company email address when emailing the return label to a customer. Your customer will be able to see all of the emails this is sent to—perhaps making it easier to identify your business.
    You’ll want to separate the email addresses with a comma like this: “john.customer@email.com, mycompanyname@company.com

    2. On the Returns section of the Shipments page, you can export your returns data. In the file, the header “ForwardTo” (column AZ) will list the email addresses you’ve sent return labels to.

  15. Add storeId to the Shipment Model

    The Shipment Model does not include the storeId which is a crucial element of an Order.

    Basically it is a property of the "advancedOptions" which is always returned as null in the Shipment Request. Why?

    4 votes
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  16. Delivery Date Column (and Delivery Estimate column)

    We had many orders that didn't get delivered by the carrier estimated delivery dates during the holiday ordering period. Now, I'd like to request refunds on the delivery fees, but have to backtrack manually to get this information. It'd be great to have both the delivery estimate from the carrier and the actual delivery date as exportable columns.

    Thanks!

    63 votes
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    Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.

    If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).

  17. Combine the Preset Group Customs Declaration Descriptions 5 lines

    Combine the Preset Group Customs Declaration Descriptions

    Currently the only way that customs descriptions get combined is if you edit each product. So I would like to see our Preset Groups declarations combined on the customs forms.

    As it sits with preset groups customs, you will get the same preset group name over and over with a qty of 1. Instead of combining the descriptions and quantity.

    Hopefully that is clear

    19 votes
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    Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.

    It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?

  18. Laser Ship carrier integration

    I would like a new carrier for the Southeast regional. I've heard Laser Ship is great but I'm open to anyone with great rates that's doing same day & next day shipping.

    43 votes
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  19. add darbysmart integration

    DarbySmart is an up and coming etsy style site, please look into adding a connection to it.

    7 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with DarbySmart and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to DarbySmart and expressing your interest in an integration to help expedite this process.

    Please note that you can also use our Custom Store or API documentation to create your own integration with this selling channel as well. You can review our documentation here: http://www.shipstation.com/developer-api/

    Thanks again,
    ShipStation

  20. Blind Copy on Shipment and/OR Delivery Email

    We started using the new automated email for delivery confirmation (http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3099873-allow-automated-emails-to-be-sent-once-item-is-del). We also like to BCC ourselves the shipment confirmation, but it's not necessary for the delivery confirmation. The option as it stands is an all or nothing, my suggestion is to make that two options.

    4 votes
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    Thanks for bringing this up, @dpit! Can you tell us what makes the shipment confirmation email more valuable to you than the delivery email?

    Since delivery notification emails are fairly new, we’d like to hear what you think about it.

    Also, to help you today, depending on the email service you’re using you may be able to create a rule/filter to automatically direct the delivery emails with certain email subjects to a place other than your main inbox.

    For example, here’s outlook: http://bit.ly/1kpmF71
    and Gmail: http://bit.ly/1rMougX

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