Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Add "Ship By Date" field to the custom data export for Orders and Order Line Items

    Can you please add the "Ship By Date" field to the custom data export for Orders? The "Ship By Date" field already exists in each order, so hopefully this can be implemented quickly.

    Thanks.

    41 votes
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  2. Total Paid

    After going back and forth with support over several days, I find out that shipstation is mapping the "Total Order" amount to the "Total Paid" field, regardless of payment status. We import our Shipstation orders to Quickbooks and my 'awaiting_payment' status orders are importing as paid. I'm going to make the safe assumption that all marketplace api's export the actual 'amount paid'! This is the field that should be mapped to 'total paid' in order details!!!!

    13 votes
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  3. custom formatting on order summary

    Option to apply custom formatting to order summary. For example, having a box around products that have quantities over 1 or changing the color/weight (bold) of certain text.

    16 votes
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    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here! If you think of more feedback please leave it here, being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    In the meantime, Custom Packing Slips would allow this to be accomplished.

  4. Tracking number live notifications; Collaborate with online marketplace delivery windows

    If there was some interface where we could see what shipped orders need our attention, this would help with a number of things. It looks like the back end coding for this already exists since we could see an icon next to the tracking number assigned to the given order (question mark, exclamation point, airplane icon, check mark.)

    It would be nice if ShipStation sifted out and separated these shipments that need our attention on a separate tab based on the tracking numbers updates. Let me explain some situations:

    1. Tracking number hasn't been updated for an extended amount of…

    16 votes
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    Hi! And to help our product team best understand this idea, where would you guys like to see these orders needing attention appear? Would you like to see it be a new view on the Shipments page where these orders that fit a criteria are shown?

  5. Reference fields in UPS return labels

    I notice that there are no "Document Option" for the return shipping labels

    I need to add messages to the reference fields on the UPS return label, like the options in the outbound UPS label.

    We do drop-ship and require to add Order#, Product Description on the return label.

    Please kindly review my request and add the option for UPS return labels.

    Thanks!

    18 votes
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  6. Missing Address Line 3

    The address line 3 field has been removed. Why? Many times a marketplace sends over a long address from an international customer on the address line 1 and 2 fields. We many times have to edit this address and move part of it down to the address line 3 field or the company name field. Sometimes we have to use both lines.

    There is now now way to add the address line 3 in manually when it is needed. I am not sure if this change was not well thought out, but it is causing problems for some of our…

    12 votes
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    Hey @Chris, thank you for posting this here. Our support team is actively collecting feedback on this recent update so we will add your information here to our own notes.

    For those interested, if you would like to add more information to this idea, please chat in with us or send us an email at support@shipstation.com so our support team can properly record your feedback.

  7. Automatic printing of Packing Slips for new orders

    Because this original request I made for this was closed when an unrelated feature was introduced, I'm creating a new one.

    I would very much like to be able to have the automation in ShipStation be able to print. This would allow me to have it automatically print all new orders that have downloaded, so that warehouse personnel know an order has come in when the printer starts spitting out packing slips. This is something we're used to having in a different product we switched from to ShipStation and it's the main thing we miss. With printing being done through…

    336 votes
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    Hi @everyone,

    So, just to help us better understand, would this idea work best for you if it automatically printed whenever an order came in? So, say, an order comes in on Sunday at 4:00 a.m., it should print then. Or would it be better if whenever you log in to ShipStation and have it active that you would prefer to have the packing slips printed out then?

  8. Print Page Numbers On Packing Slips

    Please add a [PageNumber] tag support to the PackingSlip template design screen editor.

    When printing a pack of 50 packing slips for 50 orders, it would be nice to have the ability to see the page numbers on the bottom of those printed packing slips. Each page would show up as 1/50 , 2/50, ... upto 50/50 . This is an important feature to have when printing many orders at once and also when dealing with multiple order batch printings.

    Here are some good reasons to have page number support :

    1) Each order can be easily recognized and organized…

    20 votes
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  9. Import Amazon.ca FBA CA (Canada) orders. [like we can now with Amazon.com FBA (USA)]

    Hello, for Amazon.com there is an option for:

    "Import FBA Orders
    These orders will be visible in “Insights” and either “Pending Fulfillment” or “Shipped” based on their status. Note: FBA orders will count towards your plan volume."

    When will this ability be available for Amazon.CA ?

    31 votes
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  10. option for multiple outgoing email accounts

    Hi there

    I understand in shipstion you can send outgoing emails to customers with automation rules, for my company it would be very beneficial if I can choose which account the email is getting sent from. In this case it would be easy once customers hit reply, it will go to the designated department.

    For example:
    - I send customers emails notifying them if there item is on back order - this would be great if I can send the email directly from my shipping team
    - I send customers emails about how to exchange/return a product, and if the…

    7 votes
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    Hey @ps2idhu, thanks for posting this! We’ll keep this one in mind when updating our email capabilities. For now, we’d like to see what other users have to say about this before moving forward.

    In the meantime, have you looked into using your email client’s functionality for this? From experience, Outlook and Gmail both have rules or filters that will allow you to take specific actions based on criteria.

    Here’s a link to how Gmail would handle this just to show you the concept: https://support.google.com/mail/answer/35088?hl=en&ref_topic=3394658

  11. Amazon Delivery By Date

    We are Seller Fulfilled Prime Amazon account. We need to see the Amazon Delivery by Date in order to select the cheapest UPS shipping method.

    31 votes
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  12. Ability to schedule Saturday USPS Pickup

    I regularly ship on Saturdays as many Priority Mail shipments picked up on Saturday are delivered Monday, which makes for happy customers.

    I currently have to go to USPS.com for Saturday pickups, because ShipStation's Pickup options are only for Mon-Fri. It would be a great time-saver if I could schedule Saturday pickups via the new pickup scheduler which is so much easier to use than USPS.com.

    Thank you.

    9 votes
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    Thank you for bringing this up, @AM! We’ll keep this one in mind, but we’d like to see how many other users are interested in this one before moving forward.

    *edit: USPS Saturday pick up does not come with a fee, but we would still like to hear your thoughts on the following questions: How often do you use Saturday pickup? Is it a regular pick up you need to schedule or occasional and as-needed?

  13. forward/back navigation on Shipments tab

    When you bring up an order on the Orders tab it has arrows on the sides to quickly navigate to the previous/next order. Why is this not available on the Shipments tab???

    12 votes
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  14. DHL eCommerce - Canada Integration

    Would love to see DHL eCommerce comply with Shipstation for shipments from Canada. It currently complies with USA but not yet available for Canadian Shipstation customers. We are located in Toronto and are eager to start shipping with DHL eCommerce as they offer incredible resources, but without Shipstation integration it isn't feasible.
    Can we get this implemented?

    35 votes
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    Thank you for bringing this up, @Nicholas and thank you for adding your votes and comments @everyone!! We’ll keep this in mind and would like to see more interest from other users before we pursue this partnership.

    If you know or meet other users who are also interested in this, please send them here!

  15. Email when order placed on hold

    I would like to have an email sent to the customer when placing an order on hold, and assign that action a template that includes the Hold Until variable so they know we are holding til the date they requested.

    5 votes
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    Hi @Eric, thanks for posting this! We’ll keep this in mind when improving our email templates and the On Hold function. For now, we’d like to see what other shippers think about this.

    Please be sure to add your examples if you’re interested!

  16. Rules to prevent shipment confirm email to certain customers (e.g. eBay GSP)

    Certain customers shouldn't receive confirmation e-mails regarding their shipment, such as those that place orders through eBay's Global Shipping Program. eBay recommends that these customers do not receive communication from sellers regarding the shipping address and tracking number since it creates confusion when the customer sees a shipping address in Erlanger, KY.

    Allow for e-mail exclusion rules in the store setup. This will allow us to exclude certain groups of customers, such as eBay GSP, from the regular e-mails that are sent.

    If this is too involved, at a minimum, allow for an option in the eBay store setup to…

    5 votes
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    My apologies on being unfamiliar with GSP orders @guntap! I’ve come up with a better solution if you haven’t figured it out already. The rules are similar though, instead of saying “don’t send an email to GSP orders” it will say “only send an email to non-GSP orders”.

    If you’ve followed the steps in this article to apply an order tag to your GSP orders (https://help.shipstation.com/hc/en-us/articles/206639637) then you can create a rule that says: “Order tags do not include (your GSP tag name), use email template for…” Be sure to add this rule after/below the rule that tags your GSP orders.

    You can also become more specific in case you have other stores that do not need to be affected: If store = ebay and if order tags do not include (your GSP tag)… use email template for …"

    Although this isn’t an optimal solution, this will…

  17. Allow Editing of Line Items in Orders from Online Marketplaces

    Here's our use case:
    We sell multi-day Juice cleanses, which have a complicated delivery process. We deliver fresh pressed juices every two days of a cleanse, such that in order to process this for fulfillment, we split our orders---one for each 2-day delivery---and modify the Line Item Titles indicating which days of the cleanse are to be delivered.

    We started this process in a manual store and then were surprised the same ability to modify an order's line items is not available in orders from Online Marketplaces.

    25 votes
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    Hey @James, thank you for posting this! Manual orders are ones that are the most flexible since they are created in ShipStation, and your store’s orders should remain largely untouched as they are the most accurate source of information.

    Have you looked into using order tags, internal notes, or custom fields to store this information? You can create filters for any of the mentioned fields—and they can be included on packing slips—so locating these orders and shipping them will be easy once you have everything set up.

  18. Better Print Options (Label, Slip, Both)

    http://imgur.com/RvPG99z

    I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being:
    --Labels (just labels)
    --Packing Slips (just slips)
    --Both (both)

    19 votes
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    Hey @Alex, thanks for posting this! Printing gets a little tricky to talk about since there are a few different ways to set these up. What kind of formats/paper sizes are you looking to print for your labels-only, packing slips-only, and both label + packing slip?

  19. Allow delivery to UPS Access Points

    http://compass.ups.com/new-ups-access-point-locations/

    Allow delivery to UPS Access Points. According to UPS, this requries a different kind of label, and the cost is a little different - somewhere between ground to a commercial address and ground to a residential address.

    18 votes
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    Thanks for your comments and feedback everyone!
    As updating/adding features to an integration typically requires cooperation from both parties, we recommend reaching out to UPS and expressing your interest in adding this feature to ShipStation to help expedite this process.
    Additionally, any further comments for how often UPS Access Points are being used outside of ShipStation on a daily/weekly basis would be very helpful!

  20. Option for Schema.org email markup (Gmail)

    https://developers.google.com/gmail/markup/reference/parcel-delivery
    Allow insertion of JSON-LD schema.org markup into emails. Or at least make the necessary fields available so we can do it on our own. For example, the markup requires that the address components (street address, city, zip) are separate. Also, it would be nice to to be able to include product urls and the like.

    11 votes
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