Product Feedback & Fresh Ideas

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  1. Delivery Date Column (and Delivery Estimate column)

    We had many orders that didn't get delivered by the carrier estimated delivery dates during the holiday ordering period. Now, I'd like to request refunds on the delivery fees, but have to backtrack manually to get this information. It'd be great to have both the delivery estimate from the carrier and the actual delivery date as exportable columns.

    Thanks!

    54 votes
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    Hey everyone! Thank you to @Perry who took the time to bring this one up! We’ll keep your feedback in mind, but for now we’re primarily interested in hearing what other users have to say.

    If you haven’t already, please let us know your thoughts on this and how you’re doing this today (if at all).

  2. Combine the Preset Group Customs Declaration Descriptions 5 lines

    Combine the Preset Group Customs Declaration Descriptions

    Currently the only way that customs descriptions get combined is if you edit each product. So I would like to see our Preset Groups declarations combined on the customs forms.

    As it sits with preset groups customs, you will get the same preset group name over and over with a qty of 1. Instead of combining the descriptions and quantity.

    Hopefully that is clear

    19 votes
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    Hey @Tactical Keychains, thank you for bringing this up. I saw a couple of your other comments regarding this, too, and hope we can identify a business challenge that users will agree with so our product team can move forward with a solution that addresses this challenge.

    It sounds like you’re interested in a quick way to combine customs declaration lines to fit within the 5 line limit imposed by some of our carriers, is that right? How often would you say you run into these types of orders vs orders within the limit?

  3. Laser Ship carrier integration

    I would like a new carrier for the Southeast regional. I've heard Laser Ship is great but I'm open to anyone with great rates that's doing same day & next day shipping.

    12 votes
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  4. add darbysmart integration

    DarbySmart is an up and coming etsy style site, please look into adding a connection to it.

    7 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with DarbySmart and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to DarbySmart and expressing your interest in an integration to help expedite this process.

    Please note that you can also use our Custom Store or API documentation to create your own integration with this selling channel as well. You can review our documentation here: http://www.shipstation.com/developer-api/

    Thanks again,
    ShipStation

  5. Blind Copy on Shipment and/OR Delivery Email

    We started using the new automated email for delivery confirmation (http://support.shipstation.com/forums/330429-product-feedback-fresh-ideas/suggestions/3099873-allow-automated-emails-to-be-sent-once-item-is-del). We also like to BCC ourselves the shipment confirmation, but it's not necessary for the delivery confirmation. The option as it stands is an all or nothing, my suggestion is to make that two options.

    4 votes
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    Thanks for bringing this up, @dpit! Can you tell us what makes the shipment confirmation email more valuable to you than the delivery email?

    Since delivery notification emails are fairly new, we’d like to hear what you think about it.

    Also, to help you today, depending on the email service you’re using you may be able to create a rule/filter to automatically direct the delivery emails with certain email subjects to a place other than your main inbox.

    For example, here’s outlook: http://bit.ly/1kpmF71
    and Gmail: http://bit.ly/1rMougX

  6. Add estimated delivery date to outgoing "shipped" emails

    I know you recently added the ability for the shipper to see how many days it is being quoted in the admin, before creating the label.

    Would it be possible for Shipstation to add code to the outgoing emails that takes the ship day we specified and adds the number of travel days to that, and renders it into the email?

    Something along the lines of:

    Your Estimated Delivery Day: December 21

    5 votes
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    Hey, @Warren! Thanks for bringing this up! We’ll take note of your feedback and will reference it when making related updates. For now, we’d like to see other users add their support to this idea before moving forward.

    While this isn’t available today, if your customers wanted to see this information, they would need to click on the tracking link to view the estimated delivery date.

    Feel free add goals, thought, or insights to this idea!

  7. gunbroker

    Add an Intergration for gunbroker.com (basically ebay for hunting / shooting accessories)

    GunBroker.com is the world's largest online auction site for firearms and hunting/shooting accessories.

    32 votes
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    Thanks for bringing this up! We currently don’t have any updates or ETA on this integration.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to GunBroker and expressing your interest in an integration to help expedite this process.

  8. Fix import of orders via csv file

    BUG: CSV order import doesn't support standard ascii characters in column headers.

    If you have a column header named "P.O. Number:" in your csv file you can upload the file and create the mapping just fine but when you go to do the import it gives an error.

    This is a bug. If it can't accept the column header then it shouldn't allow it to be mapped but more appropriately if it is a CSV import than it should accept standard ascii characters in column names just like it should in column data.

    6 votes
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    Hi, @cgetsadmin! Thank you for taking the time for giving us your feedback! At this time, the process of importing orders is working as designed, however I see your point where it is frustrating to go through a process only to be turned around to double up on work.

    As such, the product team will review your idea and you’ll hear from us once we’ve made a decision.

    Today, symbols and punctuations are generally not allowed as column headers and you must remove them in order to import orders via CSV. One thing you can do right now is to see if other users are interested in a ShipStation partnership with your order source here in the forum. That way you can circumvent the CSV import process in its entirety!

  9. Hide Unit Price And Order Total

    Working with third party suppliers who are fulfilling orders for us we need the ability to hide the unit $ and the total $.

    34 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  10. International "Customer Overview" and data drill down by State / Country.

    Expand the existing "Customer Overview" page to include international orders. Create a more interactive map, allowing you to drill down on states / countries to get specific data.

    19 votes
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    Hey, @dotmodshipping! Thank you for taking the time to bring this up! We’ll keep this one in mind when planning future roadmaps. For now, we’d like to see your idea gain support from other users before making a decision here.

    You may have noticed you’re able to run a report called “Country Comparison Report” on our Insights page under the “Reports” section. This will only give you the countries, however, can you tell us more about the goal you’re trying to achieve by drilling down into a map?

  11. Allow manual Blind Shipping

    We do drop shipping for many customers and need to make the package look like it is shipping from our customer to their customer (even though we are shipping it). While shipping, we should be able to select "Other" from the warehouse field and manually type in a temporary "From address"

    41 votes
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    Hi guys, thanks for your feedback!

    Is the Return Address that is listed on the “Ship From Location” the company address you are dropshipping for? And if so, is this not showing on the label?

  12. Automation rule that allows for the creation of 2 packages based on SKU quantity

    For example, an order for quantity 2 of Shoe A comes in. We pre pack all of our packages/dont have the boxes 2 combine 2 pairs of shoe A into one box, so we need a 2 package shipment to be created. This is currently done manually.

    We DO NOT want to "split" the order in our system though. Just make a 2 package shipment.

    22 votes
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    Hey, @5stars! Thanks so much for taking the time to add your idea here and explaining the challenge your business faces. We’ll keep this in mind for future updates, but for now we’d like to see your idea gain support from other users before moving forward.

  13. Multiple customer shipping addresses linked to one email address.

    We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.

    12 votes
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    Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.

    You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.

  14. Being able to set the packing slip size by store instead of a global setting

    Currently, packing slips are a global setting applied to all stores. If you have multiple stores where some packing slips are 4 X 6 and some packing slips are 8 X 11, you need to change the account settings every time you print. Would be way more convenient to be able to assign the size of the packing slips by store so you don't have to constantly change the account setting.

    38 votes
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    Hey, @csr! Thanks for bringing this up! We’ll keep this in mind when updating our packing slips. For now, we’d like to see your idea gain more support from other users before making a decision.

    Can you tell us what makes the packing slips different between your two stores? Hopefully this added information will help other users better understand your idea so they can add their input and votes.

  15. Need to see actual items not the word (Multiple items)

    Currently, I have 4041 orders to fill today. http://screencast.com/t/c8NxtCNt

    My staff is each assigned an item or group of items to fill that day. Your system doesnt show what items are in the order unless you click on the order. For 4,000 orders a day this is a very slow process.

    I need it changed to indicate the actual items.

    I will pay you to address this issue.

    18 votes
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    Hi, @Gordon! Thank you for taking the time to bring this up! We’ll record this feedback and keep it in mind when we’re designing features. For now, we’d like to see your idea gain support from other users before moving forward to help gauge interest while we research this independently.

    In the meantime, can you go into more detail about how you assign orders? Do you assign your staff members according to “orders ONLY with Product A” and then “orders with products A, B, C bought together”—or is your process more independent where two staff members will never touch the same product?

  16. Import ALL information from Squarespace product forms

    I have certain options for my customs to choose when purchasing my products, and their choices - which pop up via squarespace forms when they add these products to their cart - don't import into Shipstation. This results in a Pick List which is insufficient and therefore, unusable.

    Specifically for me - I offer up to 3 complimentary samples to trade of my wallpaper line - so this is one product of mine.
    Complimentary Samples for Trade Professionals.
    They add this to their carts, and are prompted to choose which Line and Colorway they want samples of.

    Thank you!

    6 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We can only display information sent from SquareSpace through the API feed in ShipStation. If the information is not displaying in ShipStation now, I recommend contacting SquareSpace to request they add this data to the order information sent to ShipStation. Once this has been done, we should be able to accurately determine if this order data can be mapped into ShipStation.

    Thanks!
    ShipStation

  17. A report that shows the average days in transit for first class mail, priority mail, ect.

    Would be great if Shipstation could bring in the delivery dates for tracking numbers and create a report showing the average transit days for various USPS products like first class mail, priority mail, ect. This could be done for other carriers also.

    Thanks

    5 votes
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    Hey, @bestthreads! Thanks for taking the time to bring this up! We’ll take note of your idea for future reporting updates while we wait for other users to add their support for your idea.

    Feel free to tack on any additional information in the comments section!

  18. FedEX Dangerous goods shipping for expidited air shipments

    We ship FedEx ground primarily but in the winter months would like the option to do expedited air shipments even though our product is a dangerous good in the air. Plus DG paperwork is cumbersome while also requiring the upmost accuracy. With similar templates to what is already provided that could greatly streamline our process and allow us to do more with shipstation.

    16 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing the option to support Dangerous Goods via FedEx and will be sure to update you once we have made a final decision. Please note that our integrated FedEx reseller, FirstMile, does currently support this functionality given their relationship with FedEx. I recommend contacting them for more information.

    Thanks again,
    ShipStation

  19. Stop Importing Irrelevant Order Information as "Internal Notes" From Magento

    Basically Shipstation imports Magento's internal Paypal and payment processing notes (Like IP Address or Transaction ID etc.) as Internal Notes, cluttering up the Internal Notes boxes that could be useful to put customer information etc. in them. It'd be great if there was a way to stop them from auto importing.

    8 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will review this request and let you know once we have an update. Its important to note that these internal notes from Magento might be part of other users workflow, so we cannot remove them. However, we will research alternative solutions and let you know once we have a update.

    Thank you,
    ShipStation

  20. Need to approve the estimated delivery date before processing an Amazon FBA Fulfillment

    If you create a multi-channel shipment manually in Amazon Seller Central, they'll tell you the estimated delivery date before you approve the shipment request.

    The problem we're having is that Amazon is often taking up to 5 business days to ship our Expedited (2-day shipping) Multichannel orders. This infuriates customers, since they're paying for 2-day shipping, they don't want to wait 7 business days for their package to arrive.

    If Shipstation shows us this date, we can abort the fulfillment and choose to ship the order another way.

    2 votes
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    Hey @Eric, thanks for posting this. I noticed this one is from October and wanted to see if you’re still experiencing this today.

    I’m not seeing this data being passed over from Amazon so ShipStation can’t post this data for you.

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