Product Feedback & Fresh Ideas

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  1. More user friendly Internal Notes

    There should be an add button to add a new notes and after saving it will automatically pre-populate the user who made the note, the date of the net, and the note itself. This way for companies like us over 30+ users, it will be easier to track who made the note and when. As a user coming from ShipWorks, this is a very organized and useful feature to have.

    56 votes
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  2. Make Etsy append variation to the end of an item name like eBay does.

    We have variations for almost all of our products and we use a filter to sort by variations. Since eBay automatically puts the variation in the item name it's great. BUT Etsy variations only show if you click on an individual item. If you could add the Variation to the end of the Item name also my life would be perfect.

    10 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! As a third party integration, we can only import information sent to us from Etsy. If Etsy does not send us this information, we cannot display it in ShipStation. However, we will review their API and determine if this is something we can support. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  3. Print on an envelope

    Hi Guys,

    It seems like it should be obvious, but - why can't ShipStation print on an envelope? You actually give me envelope-formatted postage with address and return address, but... you force me to print it as 4 x 6 which looks ridiculous. See attached picture. It seems like it would be a simple change to add a new print size, or even allow arbitrary print sizes. Seems like an unnecessary constraint to force all labels to be one of two size.

    Attached file shows how silly envelope postage looks printed from ShipStation.

    71 votes
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  4. Ability to download tracking information of orders fulfilled by FBA

    In the reports tab, you can only export orders which are shipped via a carrier. If you use a fulfillment provider (like FBA) then you cannot download/export those orders.

    I think this is a bug. When I reported it as a bug, support team asked me to request as a new feature

    17 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! You can export your FBA/Shipwire fulfillment information by going to Shipments > Fulfillments > Export.

    However, we will discuss adding these shipments to the Shipped Orders report on the Insights tab. At this time, that report is reserved for shipments made within ShipStation. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  5. Add "Direct Link" As An International Shipping Provider

    Direct Link offers international shipping priced from 20 to 50% less than current USPS International rates. Direct Link is operated by Swedish Post and has 3 offices in the U.S. ShipStation users would ship their International packages to a Direct Link Office, Direct Link ships out the package with a Swedish post mark and hands off to the receiving countries postal system. Also, would want ShipStation to interface with posten.se's API for tracking numbers.

    15 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will review an integration with Direct Link and let you know once we have an update. We appreciate your patience.

    Thanks again!
    ShipStation

  6. Integrate with Drupal Commerce

    We're using Drupal Commerce and, not surprisingly, would love SS and DC to play nice together.

    18 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with Drupal Commerce and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Drupal Commerce and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

  7. TNT Express Shipping Provider for International

    I have TNT Express Account for International shipping.
    It is reliable and fast service for International. It has guaranteed delivered on time. they have two service for International, 1. Economy Express 2. Express.
    Express is delivered within 1 week. and Economy Express Delivered within 2 week. The Maximum charge for per pound in all over the world is $45.00 with Express Service. The Economy Express will charge $35.00 Maximum all over the world.

    35 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with TNT and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to TNT and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

  8. Port out ord number into FBA Amazon instead of their cumbersome order ID

    I'd like to see my cart's order number ported into FBA Amazon, to maintain consistence and make tracking easier, when there is a delivery problem.

    As of now, the order number is not ported, so Amazon assigns a unique order ID that is very long and cumbersome.

    If shipworks ports our order numbers into FBA Amazon, we can trace them when necessary very easily.

    23 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will review the FBA API and determine if this is possible given our current infrastructure. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  9. Support for USPS Global Express Guaranteed (GXG)

    Would it be possible to add support for the USPS Global Express Guaranteed (GXG) shipping option?

    Details:
    https://www.usps.com/ship/gxg.htm

    I don't see it mentioned on Express1's site, by Endicia supports it:
    http://www.dymoendicia.com/tools-resources/harrys-hints/global-express-guaranteed

    Sometimes we have orders that ship in boxes too large for USPS Priority & Express, but GXG allows the larger sizes. (ex: 24"x15"x24" to Australia)

    UPS supports that size, but the rates are significantly higher then USPS GXG.

    Thank You,
    Rich

    18 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will need to review our USPS provider partners supported services and determine if it is possible to enable this service within ShipStation. We’ll let you know once we have an update!

    Thanks again,
    ShipStation

  10. We would like to run a report to tell us to which states we ship to the most

    We may run reports to let us know to which US states we ship to the most. Reports could be on monthly basis or custom dates.

    44 votes
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    Thanks for voting, everyone! We’d like to hear more about this idea before making a decision. On our last update, we proposed the Insights heat map located under Insights > Customer Overview. Can you tell us if the heat map has (or has not!) met your needs, and how you’d use the proposed report?

    Please feel free to add any other information and be sure to comment here in the forum for all to see.

  11. integrate with overstock.com

    Integrate shipstation with overstock.com. Teapplix does & we don't want to switch!!

    163 votes
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    Hi everyone! While Overstock does not have a direct integration with ShipStation at this time, we do partner with third party solutions that will import your Overstock orders into ShipStation. There are a few options, so to get the best solution for importing your Overstock orders, fill out the information here:
    https://info.shipstation.com/new-integration-request

    and one of our Channel Account Managers will reach out to you to go over your best available options.

  12. International currency.

    First, I would be appreicated your service!
    I've been downloading "Order-Dara Export" from the order.
    But I also would be nice if I can see "Currency" there.
    When I get GBP 54.66 order, I was able to see as USD 54.66.
    Hope to be added Currency tab for international orders and stores.
    Thanks.

    211 votes
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    Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.

  13. Please add the option for us to print USPS Labels on 4-label sheets.

    Please add the option for us to print USPS labels on 4-label sheets. This allows for less waste when throwing away the back page because we can get 4 labels per sheet instead of two. It also saves on printer ink.

    79 votes
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    Hi, everyone! Thanks for the links to the labels you have in mind! Those are really helpful!

    Please continue to give us additional links if you find your label sheet isn’t here and how 4-label sheets are more beneficial to your businesses than our other label formats.

    The product team will review your idea and you’ll hear from us once we have made a decision.

  14. Print second page of packing slip when printing half shipping label, half packing slip

    Greetings Ship Station Tech Team,

    My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com

    We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…

    97 votes
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    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

  15. Track Customer Order Frequency. Ability to place rules based on a customer's order

    Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.

    187 votes
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    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

  16. Add a duplicate order feature

    Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly…

    131 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

  17. Add a product option filter

    I would like to be able to filter orders based on product options that are imported from my marketplace. This is needed because my marketplace uses one sku for all options. Therefore a size small gets the same sku as a size large of the same product.

    101 votes
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    Thanks for leaving your thoughts, everyone! This idea is on our radar; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

  18. Combine orders automatically

    Auto combine feature for multi orders when they have the same shipping address.

    292 votes
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    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

  19. Allow Custom Shipping Method

    Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.

    Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.

    149 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
    Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507

  20. Add decimals to automated weight adjustments

    We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

    78 votes
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