Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. test label

    We can create a "test label" when using USPS, but that option is not available when using UPS.
    We had an issue the other day editing an address on a UPS label, but the only way to verify it was to purchased it...then we had to cancel them...about three times! What a pain.

    Turns out, for some stupid reason, you have to UNCHECK the "autocorrect" box in the edit window to get the corrected address to stay and print correctly on your label. SOOOO frustrating!

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Report on average size of order

    It would be very beneficial to run a report on the average size order.

    1 vote
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customer VAT numbers pull through to commercial invoices

    It would be great if there is a way to pull through customer VAT numbers onto our UPS commercial invoices created on ShipStation. At the moment VAT numbers are shown on a custom field but are not pulled through to the commercial invoices. This is vital when shipping high value EU shipments, especially now with Brexit.

    2 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Declaration statement function desperately needs added

    Program Shipstation so it fully integrates with all necessary functions of international shipping.

    Since Brexit the EU requires a detailed declaration statement on high value items. This statement will also facilitate easier brokerage for all items if added to invoices. UPS provides this function but it is unavailable through shipstation currently thus making shipstation unusable currently for affected UK-EU orders. As its quicker just to book the items in on the UPS website so they travel EDI/ paperless with all the relevant details.

    Page 503 of the EU trade agreement details the neccesary info on the declaration statement. Non of…

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  5. Additional fields (reference fields, po, etc) on multipackage shipments (Package Set)

    Right now the only way to identify labels on multipackage shipments is by weight and dimension. Let us have access to edit the reference fields on the labels when creating 'Package Sets'.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Adding a "size" field to the "return reason" dropdown

    Hello, we're a clothing company and we use the data for our returns to improve our size, fit, quality and size spread. It would be very helpful to add a "wrong size" field to the "return reason" dropdown, since this accounts for a huge percentage of our returns. Though ideally, it would be great if we could customize these fields since we could parse it out further to "too big" or "too small". Thanks for your consideration.

    1 vote
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    0 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Filtering via Tag IDs in Zapier

    We trigger customer communication via Zapier using tags on ShipStation orders. Currently, ShipStation users create tags with a name (i.e., "New product"). Zapier can filter by tag IDs, which pull in a numerical value that has been assigned to the tag in ShipStation behind the scenes. Since I can't access the numerical value of tag IDs in ShipStation, I can't set up my Zapier properly! Please either let a ShipStation user see what the numerical tag ID is behind every tag we create in our account, OR send Zapier the name of the tag as we set it for that…

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Track Inventory for Shipping Supplies

    We just took inventory on all of our shipping boxes, and we'd like to start having ShipStation track the inventory for each box.

    The dev team should create that functionality. Ie. we have 150 of our 7x5x5 boxes, so if we ship that box it goes to 149.. 148...147 etc

    Maybe it can be an automation... everytime it sees that dimension in a package, it goes down a number in inventory.

    Or every time it sees a certain quantity of a certain product, it knows what box will be used, and will go down a number in box inventory.

    Not…

    1 vote
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mobile pick

    Mobile Pick Lists with Scan function

    It would be great if you could use the Mobile App to view your orders and Scan the Product to mark the item as Picked, therefore letting the warehouse know that the item is ready to be shipped. Currently we have to Print a manual pick list which goes to the warehouse then another person has to print the shipping labels of orders that have been picked. Having this function in the mobile App could save time and paper. Please can we have it as a feature request.

    1 vote
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    0 comments  ·  ShipStation Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  10. Exclude Certain Tags - Sort Option

    The option to exclude certain tags when you are sorting orders.
    Some orders may include some of the same tags but you may want only the orders with one single tag on them.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. importing line items from a mixed order into quickbooks online

    I need to know exactly how much of each item was sold at the time the orders transfer from Shipstation to Quickbooks Online. We sort our sales by product category company wide, but we can't get that data easily from Shipstation. Everything arrives in QBO as Mixed order and goes into one bucket.

    Is there a report I can run that will show this data so at least I can do a journal entry? Seems a bummer that it can't be automated as so much for Shipstation offers the automation.

    Let me know if there is a work around. Thanks.

    1 vote
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  12. Manage size exchange

    Can you solve this basic issue for any clothing and shoes company.

    Example:
    • A customer order a shoes size 9
    • She ask to return and exchange for a size 10
    • We make the return label and when we receive the return we send a 10.
    • Now the customer receive a second packing slip with the initial size. (size 9) and she is confuse and think we resend the same size...a lot of non productive communication...

    There is a way to create or edit something for the customer receive the updated size exchange.

    This a basic request

    3 votes
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    0 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Require the user to re-enter their password + admin privilege's before being able to "regenerate API keys"

    Had a situation yesterday with an accidental miss click on the "regenerate API keys". This regenerate API keys miss click lead to a ton of problems in our warehouse. The user was not given a confirmation prompt (I like having re-enter the password with a ARE YOU SURE? HERE'S WHAT WILL HAPPEN POTENAILLY IF YOU'RE UNSURE" type of message). This confirmation prompt would've likely prevented the accidental regenerate API keys button click. I like the idea of having to re-enter the password as a confirmation because this forces the user to think about their decision before clicking again.

    I hope…

    1 vote
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    0 comments  ·  User & Account Mgmt  ·  Flag idea as inappropriate…  ·  Admin →
  14. Catalog Labels

    We've recently created a catalog and would like to ship this item to customers the most cost efficient way possible. It would be great to be able to print a smaller label and ship them the way magazines are shipped instead of putting them inside of an envelope and shipping them first class.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please add multiple warehouse view in Mobile App ( like on V2)

    There is an awesome future that was added to V2 which shows you the warehouse location for multiple warehouse orders.

    Please add the same thing to the mobile app version of IOS. That will make our workflow on-the-go much faster as we constantly need to double check which warehouse multiple orders exist in.

    3 votes
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    0 comments  ·  ShipStation Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  16. We need to be able to tag orders from the Order Alerts view in V2

    Please add the option to be able to tag orders from the Order Alerts view in V2

    2 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. We need to be able to restore shipped orders in V2

    Our workflow requires us to restore shipped orders into awaiting shipment mode daily. In V1 that is very simple by simply clicking restore order however in V2 that options is not available.

    Please work on adding that future.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Import Orders with Customs Declaration

    Hello it would be useful for us to be able to import customs declaration information when we import orders from a csv file. When the downloaded the blank template there doesn't seem to be an option for this and we end up having to input manually all the item type, country of origin, harmonization codes etc. We import a lot of orders to be shipped to Canada and this would be very useful.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. return label

    Please allow to chose different file types when we download the return label. Currently only PDF and Amazon do not accept PDF file return label.

    1 vote
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    0 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Printing Batch Labels : SORTING

    Printing Batch Labels: Create a "Sorting" Filter to be able to print labels in the order they are added to a batch. We cannot use any of the default sorting because we sell on Amazon/Ebay/Etsy/Website and all orders are processed at random times. It would be great to be able to print a batch in the order they are added.

    4 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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