Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. ODBC

    Allow all Paid accounts to use ODBC. We have had this connection in UPS and Endicia for quite some time.

    Without it we cannot move all sales channels over and this alone may mean we move to another option all together

    3 votes
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  2. Display the Master SKU for alias SKUs

    I would like the Master SKU to be displayed by default on the orders page for all of the alias SKUs connected to that SKU.

    16 votes
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  3. Only Import Unfulfilled Items

    Currently all items are brought into ShipStation regardless of whether or not they are already fulfilled on Shopify. We often issue refunds immediately following a customer purchase due to customer error, at which point we mark the item as fulfilled in Shopify to prevent us from shipping product that has been refunded.

    ShipStation shows all items on an order regardless of if they are fulfilled on Shopify or not, and prints them all on the packing slip. Even 'Syncing' after order changes does not correct this. I have to imagine others must be facing this issue and running the risk…

    3 votes
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  4. New Program FBF "Fulfilled By Fedex" will you guys be able to integrate with this amazing platform?

    We know that Fedex will start their new Program FBF "Fulfilled By Fedex" will you guys be able to integrate with this amazing platform since we know will be a big impact in the shipping industry.

    7 votes
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  5. Add character count operator to filters

    As noted in your FAQ, some shipping providers have a 30 charater limit. With address verification enabled, sometimes ship line 1 and 2 will get merged causing the address length > 30 characters. There's no clear or efficient way to tell which orders have too long of shipping addresses.

    Maybe add character length as a filter operator or and additional address warning flag?

    3 votes
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  6. returns portal

    I am very pumped about ShipStation handling returns as it makes sense but I have a couple tweaks that seem to be important and missing. One critical missing piece of information on your returns section is a Comment box for the customer. A lot of times a return cannot be handled with just pre-defined drop-down menus, let alone just one. Having a comment box allows the customer to select Defective and comment that they want a return or why it is defective.

    Another feature request would be allowing us (admins) to edit the Reason drop down menu. There are a…

    20 votes
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  7. Integrate with Thrivecart.com

    Would love an integration with ThriveCart.com

    5 votes
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  8. Tag orders by hot key

    I'd like the ability to assign order tags by hot key, the same way we can currently set shipping presets. better yet, assign both a preset and a tag with the same hot key

    1 vote
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  9. Integrate DHL Global Mail for Australian Customers, PLEASE.

    Integrate DHL Global Mail for Australian Customers, PLEASE. You'd be one of the first here to do this.

    15 votes
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  10. Todoist

    Todoist Intergration for product processing and fulfillment after labels are created. If the items could be exported into a checklist within Todoist so that multiple people would be able to fulfill the orders and update in realtime while reducing the chance an order got lost in translation. Also helps me log and delagate at a deeper lever than shipstation is capable of. My products have multiple layers of customization and I need a more refined method to process them after creating a batch.

    1 vote
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  11. Import Etsy Weights

    I feel like this should be a no brainer but still there is no weight importing from etsy orders. This causes a ton of manual work and is a major inconvenience. Please make it so our order weights import with the order information from etsy listings.

    Thanks!

    12 votes
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  12. fba tracking shopify orders

    We have our Shopify orders fulfilled directly through FBA. ShipStation will pull these order in, regardless, and mark them as fulfilled. This is great because ShipStation becomes a repository of all of our orders regardless of how they are fulfilled. However, the tracking numbers from these Shopify-FBA orders do not come in. In addition, when the order details are pulled up on these orders, no "Shipments" show up in the Shipments box to show any previous shipments. Also, it appears that one can ship the order without any pop up warnings that it was already fullilled (even though the status…

    8 votes
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  13. package set

    Allow for "automation rules" to apply "Package Sets" in order to process multi-carton shipments and retrieve rate quotes faster.

    For instance, you ship your products in ready to ship cartons, each product being its own. If you have an order for 3 units, you can create a multi-carton Package Set and set an automation rule to do the following: If Number of Items is 3, assign Package Set #3 and it will automatically build 3 identical cartons which all you then need to do is print the label.

    This can also work as an alternative way to achieve Dimensional Rate…

    22 votes
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  14. Paypal invoice

    Support option to allow orders to be tagged with Paypal.invoice_number (Invoice #) in addition to "invoice id" and "transaction id". For many paypal setups, the invoice_number (####) is what customer sees and needs to be reflected in shipstation. Attached is an example for Invoice # (4368) with an id of Invoice ID:
    INV2-9M9D-YZJF-D7BF-KWGF. In shipstation - only the 20 character INV2 string is captured.

    7 votes
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  15. Enhance the Package Preset Feature

    I'll try to be positive about this, but it will be difficult. Over 6 months ago, we got the ability to have Package Presets for Multi Package Shipments, which was great, except it seems pretty half baked, and not very powerful at all.

    We need the ability to EDIT these presets, instead of deleting them and rebuilding them. We just had the dimension of a product change on us, and we now have to delete SEVERAL existing presets, and rebuild them all, just to update the single product who's dimensions have changed.

    Please fix this half baked feature....

    1 vote
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  16. Fulfilment speed

    Good day,

    Would it be possible to get some kind of reports for our fulfilment speed?
    I think that would be a nice feature to have as I am sure we all want to ship as fast as possible and having some kind of reports would help to see how fast we are and if any adjustments need to be done.
    Thanks,

    8 votes
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  17. import the "Ship From:" field from TradeGecko ERP

    TradeGecko has a field for each sales order called "Ship From:". This field contains the warehouse location the order should ship from. Currently this field is not imported to ShipStation.

    If this field was imported, in ShipStation filters and automation rules could be used to assign orders to the right Shipping Location in Ship Station.

    Without this logic, in a multi-warehouse scenario, orders imported from TradeGecko all flow into the DEFAULT warehouse location in Shipstation, which would result in the order being shipped from wrong location 50% of the time.

    1 vote
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  18. API: Add 'package_count' field to Shipments

    Please add `package_count` as a field for individual Shipments. We need a programmatic way to know how many packages are part of a single Shipment.

    9 votes
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  19. FedEx International Direct Distribution

    We would like you to add FedEx International Direct Distribution as one of your shipping integrations. This would create individual labels and require a consolidated shipment and commercial invoice.

    7 votes
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  20. ADD A STATUS COLUMN TO SHIPMENTS PAGE OR UPDATE SYMBOLS

    ADD STATUS TO SHIPMENTS PAGE - the three status symbols on the Tracking number field do not provide enough information. A separate STATUS column is needed that will show what the latest information is it can be easily seen if there is an issue with a package. Specifically a package can have an in process symbol when in fact it is only tracking number assigned and received by shipper but it was never actually picked up. Or maybe a simpler way would be to add a symbol showing that or assign that status to the ? symbol and only use…

    7 votes
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