Product Feedback & Fresh Ideas

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  1. We would like to run a report to tell us to which states we ship to the most

    We may run reports to let us know to which US states we ship to the most. Reports could be on monthly basis or custom dates.

    44 votes
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    Thanks for voting, everyone! We’d like to hear more about this idea before making a decision. On our last update, we proposed the Insights heat map located under Insights > Customer Overview. Can you tell us if the heat map has (or has not!) met your needs, and how you’d use the proposed report?

    Please feel free to add any other information and be sure to comment here in the forum for all to see.

  2. integrate with overstock.com

    Integrate shipstation with overstock.com. Teapplix does & we don't want to switch!!

    163 votes
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    Hi everyone! While Overstock does not have a direct integration with ShipStation at this time, we do partner with third party solutions that will import your Overstock orders into ShipStation. There are a few options, so to get the best solution for importing your Overstock orders, fill out the information here:
    https://info.shipstation.com/new-integration-request

    and one of our Channel Account Managers will reach out to you to go over your best available options.

  3. International currency.

    First, I would be appreicated your service!
    I've been downloading "Order-Dara Export" from the order.
    But I also would be nice if I can see "Currency" there.
    When I get GBP 54.66 order, I was able to see as USD 54.66.
    Hope to be added Currency tab for international orders and stores.
    Thanks.

    207 votes
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    Hi! ShipStation is still in the process of understanding the best way to address multiple currencies within a single ShipStation account. We greatly thank you for your patience as we work towards supporting this much-desired feature.

  4. Please add the option for us to print USPS Labels on 4-label sheets.

    Please add the option for us to print USPS labels on 4-label sheets. This allows for less waste when throwing away the back page because we can get 4 labels per sheet instead of two. It also saves on printer ink.

    76 votes
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    Hi, everyone! Thanks for the links to the labels you have in mind! Those are really helpful!

    Please continue to give us additional links if you find your label sheet isn’t here and how 4-label sheets are more beneficial to your businesses than our other label formats.

    The product team will review your idea and you’ll hear from us once we have made a decision.

  5. Print second page of packing slip when printing half shipping label, half packing slip

    Greetings Ship Station Tech Team,

    My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com

    We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…

    97 votes
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    Hi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?

    For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.

  6. Track Customer Order Frequency. Ability to place rules based on a customer's order

    Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.

    183 votes
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    Hi @everyone!

    Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.

  7. Add a duplicate order feature

    Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly…

    131 votes
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    Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?

    From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?

    What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.

    More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607

    Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!

  8. Add a product option filter

    I would like to be able to filter orders based on product options that are imported from my marketplace. This is needed because my marketplace uses one sku for all options. Therefore a size small gets the same sku as a size large of the same product.

    101 votes
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    Thanks for leaving your thoughts, everyone! This idea is on our radar; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

  9. Combine orders automatically

    Auto combine feature for multi orders when they have the same shipping address.

    287 votes
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    Thank you all for voting and commenting.

    The product team is reviewing your request and you’ll hear from us once we have made a decision.

    Some additional feedback we would love to hear:

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location?

    Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

  10. Allow Custom Shipping Method

    Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.

    Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.

    150 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

    For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
    Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507

  11. Add decimals to automated weight adjustments

    We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

    72 votes
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  12. Allow users to select orders in a list and bulk email those customers

    We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…

    131 votes
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    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

  13. give us a way to create a "bill of goods" for SKU's that are kits

    A lot of the SKU's we sell are actually kits of several different items bundled together (example - 200 current comic book bags and boards). Given the current limitations of eBay/Amazon/Shipstation, we are forced to create mutant SKU's for kits like that (for example, this SKU might be something like 2-PACKS-CUR / 2-PACKS-BBCUR, which means 2 packs of current bags and 2 packs of current boards). This isn't the best way to sell kitted items. Most good inventory systems allow you to create a "bill of goods" that will show up underneath a kit SKU. For example, this would show…

    254 votes
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    Hi @Daniel, currently, our product team is still reviewing ways that this could be implemented. As we continue reviewing this request, any feedback or insight you all have on how your current integrations with ShipStation pass item-level information on kits/bundles will greatly help us to best find how we can support this within our system with the best account-wide support for any and all marketplaces sending these Bill of Goods over to us.

  14. Enable NAFTA eligible shipments info on customs forms to Canda.

    As of right now I need to manually enter Canada orders through UPS Worldship in order for my customers to not pay duty fees...

    132 votes
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  15. Make 4x6 packing slip in Landscape format

    Much easier to read if you make the 4x6 packing slip in a landscape format, You can increase the font size and still keep everything in-line.

    39 votes
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    The product team will review your request and you’ll hear from us once we have made a decision.

    Please comment on the post in our suggestion forum if you have any additional comments.

  16. Create sales tax report

    Would love to see a report for sales tax paid by shipped to state.

    112 votes
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  17. Add U-PIC (UPIC) insurance

    Please add U-PIC insurance (u-pic.com) since it is cheaper than ShipSurance and hassle free to file a claim.

    56 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will review an integration with U-PIC and let you know once we have an update.

    In the meantime, you can always select “Other” as the insurance provider in ShipStation, then add the insurance to the package outside of ShipStation.

    Thanks again!
    ShipStation

  18. Need Profit Reports

    This program is really good for my Amazon, but its misisng the ability to add Profit Reports, you should create a field where users can input the Cost, the Packaging, and then the shipping automatically gets calculated after a label is printed of course.

    Should also need to pull the amount the sellers receives after fees from each order.

    87 votes
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    under review  ·  Byron responded

    We’re currently researching and gathering input on all the requirements for true profit reporting.

  19. Include both Billing Address and Shipping Address when d/l 'ing orders

    Include all relevant data when downloading order info. Often times I need to contact the person who purchased the products and as it works now I would have to go back to the shopping cart to get that info slowing the process.

    124 votes
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    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  20. Customizable Pick List

    We have customizable Packing Slips, how about custom Pick Lists?

    356 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea that has definite merit. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

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