Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Back Order Status

    The ability to recognize incoming sync’d orders as having back ordered products and place these orders under “Awaiting Back Order” or “Awaiting Product”. Not for ShipStation to monitor the inventory against the orders necessarily but to recognize a status or tag from the attached market place. In our case TradeGecko.

    4 votes
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  2. In orders tab, I want to know if an order is the customer's 1st order, 2nd or 3rd, etc.

    I want to be able to segment orders this way so I can include an insert based on if it's the customer's 1st order, 2nd or 3rd, etc...

    1 vote
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  3. For Channel Advisor Users: Display Available Quantity on Pick List or Packing Slip

    Shipstation has a feature for Channel Advisor Integration that can pull Available Quantity from specific Channel Advisor Warehouses and display it in a column in Order Line Items. This information is useful when there may be a small number of units left in stock, but it is only displayed on the order page and cannot be printed on the pick list or packing slip.

    All that is needed is a new [Dynamic Field] that can be called in the packing slip template.

    2 votes
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  4. Need ability to edit order items for non manual stores

    Would like the ability to edit order details in all stores not just manual stores. If a customer calls to alter their order we have to cancel original order and create a new order.

    2 votes
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  5. Send Shipping Confirmations even if ShipStation cannot connect back to the sellers market place.

    Could you add an automation rule that when Shipstation is not able to connect back to the market place it still emails the customer the tracking information when an Item is shipped. Right now, customers do not get emailed and it potentially creates an upset customer. You could even just switch the workflow to email customer then connect with market place.

    4 votes
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  6. DPD Expresspak

    Can you add DPD Expresspak to the DPD services? Expresspak is for the international small parcels up to 3kg. We use Expresspak for all of our international orders but unfortunately Shipstation don't let us to use it. Therefore we have to use DPD classic which is £1-£2 more expensive per parcel. We lose about £20-£30 in a day and it cost about £500 in a month.

    1 vote
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  7. Email Daily Tracking Updates to Customers

    I recently switched from OrderCup for shipping and AfterShip for tracking to ShipStation for both shipping and tracking. Overall, I am pleased with the switch. One feature that AfterShip supports that SS does not is the ability to email daily tracking updates to customers. This is extremely useful, particularly when deliveries are delayed due to customs or failed delivery attempts. SS only has the option to send an email when a package is shipped and when a package is delivered. Having used the daily tracking feature of AfterShip, I can conform that this is an extremely useful feature. - Christopher

    1 vote
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  8. Late or on-time delivery status notices to shipper -

    It begs to reason that we can set an internal notice where by a package that is shipped by a particular method should be auto-tracked and the status be updated in the shipments section. This way if a package is a day or 2 late, we can click on "track" and get updates. Or set an email message notification that says "this package is late " . This way we can sort it out before the customer expecting the package has to contact us to tell us the status. Not knowing the status of packages after they are shipped or…

    4 votes
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  9. I am looking to reset my customer shipping records

    I would really appreciate if I had the ability to erase all of my customers shipping data and be able to start with a new shipping history.

    1 vote
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  10. Global Express/ Global Express Packet/Global Express Envelope

    Add integration support for the following Parcelforce services:

    Global Express/ Global Express Packet/Global Express Envelope

    1 vote
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  11. Line Item Export weight item with pounds

    Line Item Export Value, trying to export item weight, however, it only allow to convert to oz , my product is 55lbs , which comes up to 880oz. We need to import lbs data to our shipping carrier system. This is very inconvenience which we have to convert back to pounds every time. Please add a field that able to export as pounds not just oz.

    2 votes
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  12. Report that shows orders ship in ShipStation, Mark as Ship, and update by Channel from awaiting shipment to Shipped

    Currently you cannot get 3 of them in one screen for a specify shipped date.
    You can get regular shipped order and Mark as Ship order under Orders menu> Shipped section then choose a range of date then export order(ltem lines )
    Once exported there is a field for shipped orders only missing those orders updated by Channel

    If shipped date was available to filter and result include those updated by channel update would be perfect.

    1 vote
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  13. The ability to ad carriers for freight.

    It would be nice to ad our LTL Carrier to our list of carriers. You do a nice job for ground but fall way short for anyone using LTL freight. Even if it was an option for our developer to write a script it would be worth while and would not jam your team up. Please make an option to ad your own LTL carrier with an open API that will feed information back and forth. Thanks.

    2 votes
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  14. Auto Print label in Scan to Print

    It would be great to have an option to auto create/print the shipping label once an order is entered in Scan to Print. We use packing stations and would like the packers to be able to scan the order, and a shipping label is printed right away without the extra step of confirming the print. Each station packs a few hundred orders a day, so having the extra step of confirming the print slows down our efficiency alot.

    5 votes
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  15. Default printing Packing Slips per store.

    As a 3PL, we have a client that only has 2 sku's . We group the orders by Skus, then create batches. The batches could be hundreds of orders, but all the same configuration (Sku 1, Sku 2, or both). So there is no need for packing slips here. We have other customers that have multiple skus and configurations, so packing slips would make sense. It would be nice to set the default on printing packing slips per store so that we don't have to turn it on and off depending on which store we are going to fulfill.

    3 votes
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  16. Merged orders results in an inactive order that is not reachable via API

    When you merge 2 orders, one order ends up inactive. The surviving order has a advancedOptions.mergedIds array with order IDs that are not reachable. Asking for them gives you a 404. There should be a way to query an inactive order.

    1 vote
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  17. 3 votes
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  18. Automation Rules with "OR" criteria

    Allow for "or" in automation rules. You currently have to create multiple rules instead of one rule to accomplish the same thing.

    For example, I want to flag all express shipping.
    There are three ways this shows up: If the shipping service contains "Next", "Express", or is mapped to a particular express service.

    I want the automation rule to tag orders that meet any of these criteria. Its not the end of the world, but to do this, I had to make three separate rules.

    3 votes
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  19. The ability to bulk "Mark as Paid" in awaiting payment VS marking one order at a time.

    The ability to bulk "Mark as Paid" in awaiting payment VS marking one order at a time.

    1 vote
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  20. Allow Custom Reports or Exports to be pulled via API

    Right now, among other things we have a custom export set to pull Shipment - Package count. We can see that info in ShipStation on the order details and also on the shipment summary tab, but that information is currently not available via Shipment API call. If that can be either added to the output or if we can somehow are able to call custom exports via API calls that will be awesome. Thanks!

    14 votes
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