Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Add decimals to automated weight adjustments

    We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

    109 votes
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    35 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow users to select orders in a list and bulk email those customers

    We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…

    140 votes
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    64 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →

    Hey @Everyone,

    Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.

    The product team will review your request and you’ll hear from us once we have made a decision.

    Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.

  3. Make 4x6 packing slip in Landscape format

    Much easier to read if you make the 4x6 packing slip in a landscape format, You can increase the font size and still keep everything in-line.

    61 votes
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    12 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create sales tax report

    Would love to see a report for sales tax paid by shipped to state.

    115 votes
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    22 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add U-PIC (UPIC) insurance

    Please add U-PIC insurance (u-pic.com) since it is cheaper than ShipSurance and hassle free to file a claim.

    65 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We will review an integration with U-PIC and let you know once we have an update.

    In the meantime, you can always select “Other” as the insurance provider in ShipStation, then add the insurance to the package outside of ShipStation.

    Thanks again!
    ShipStation

  6. Need Profit Reports

    This program is really good for my Amazon, but its misisng the ability to add Profit Reports, you should create a field where users can input the Cost, the Packaging, and then the shipping automatically gets calculated after a label is printed of course.Should also need to pull the amount the sellers receives after fees from each order.

    94 votes
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    21 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Byron responded

    We’re currently researching and gathering input on all the requirements for true profit reporting.

  7. Include both Billing Address and Shipping Address when d/l 'ing orders

    Include all relevant data when downloading order info. Often times I need to contact the person who purchased the products and as it works now I would have to go back to the shopping cart to get that info slowing the process.

    147 votes
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    28 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  8. 489 votes
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    147 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and supporting comments! While this is not currently on the roadmap, our product team is aware of the demand for customizable pick lists. We are looking at what would be required implement this.

    We encourage our users to continue to vote and comment on this topic with any details about how customizable pick lists would solve your business challenges and what types of customization you are looking for.

  9. Make it possible to print labels and packing slips/items on Doc Tab

    Usually, you can purchase thermal labels with a doc tab addition on top of the typical 4x6" label. Well, on other programs like ShipRush, we should be able to print item names/packing slip information on the doc tab. This is really really useful!

    118 votes
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    55 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! We read all of your feedback daily and noticed that this idea hasn’t seen any activity since we last checked in. Can you give us more information about how Doc Tabs would help your shipping workflow?

    Please comment here in the forum so other users can add their input as well.

  10. USPS Return Shipping Label without paying postage up front

    The ability to take advantage of USPS Merchandise Return Service and have an option to print a return label with every shipment or selected shipments and not have to pay for the postage unless the customer uses it. I believe this is available through API only and there may be a form you have to submit to USPS: https://www.usps.com/business/merchandise-return-service.htm

    228 votes
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    37 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Previously our Endicia integration provided the ability to print pay-on-use USPS return labels if your Endicia account was enabled for this feature.

    We are currently exploring the pay-on-use option for other USPS postage providers. We will update this post with more information when available.

  11. Have different printers for international vs. domestic labels

    Please enable a feature that you can choose what printer will print labels. To be more specific: we want to print International Priority and express with the regular printer and the rest of the labels in the 4x6 printer.

    204 votes
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    91 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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