Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Add Orders Tagging & Order Exports while working in Batch

    We currently use the new batch options as working folders for orders in which we after tag and export to order and process in other systems.

    Adding the Order actions such as tagging and exporting is essential for the batch view!

    24 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Puerto Rico Rate to State error

    I receive multiple orders from Puerto Rico everyday

    Each time I have to manually change the state to PR from Puerto Rico or i get a rate to state error

    Shipstation should be able to change it to PR automatically

    17 votes
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  3. Please integrate with Shipped By NewEgg fulfillment

    I use Shipped By NewEgg for quote some packages and it would be nice, if I could use it with the same streamlined easiness as Amazon FBA.

    23 votes
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    Hello,

    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    Thank you,

    ShipStation

  4. Would love to have a tags column for the Shipments Page

    We use tags for both new orders and shipped orders, it would be great to be able to add the 'tags' column in the shipping window.

    39 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for voting! We’d like for your ideas to gain more traction before making a decision. Can you tell us your use case for tagging your Shipments? We’ve received well-stated examples in the comments, but would like to hear more voices stand behind this idea.

    Please comment here in the forum so we all can hear your thoughts!

  5. Allow the ability to specify a weight for "Your packaging"

    To get accurate rates we've been adding the weights of packaging to the weights of each of our SKUs. But when multiple SKUs are ordered at once, the weight ends up being higher and we could potentially be over-charged.If we could input weights for our packages we've created under "Your Packaging" we could input the actual weight of each SKU and could end up with more accurate order weights and shipping rates.

    176 votes
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    47 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Import Warehouse Location from Volusion

    We would like a way to include "Warehouse Location" in the product attributes that are retrieved from Volusion. We have a custom product attribute in Volusion database for "WarehouseLocation" and it would be great if the that information could be imported to ShipStation

    7 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will need to review the integration documentation for Volusion to determine if they are sending us this information. As a third party integration, we can only use information that is sent to us from Volusion. We will update this request once we determine if this is possible.

    Thanks again!
    ShipStation

  7. return labels in bulk

    We need to print return labels in bulk. With shipstation, we have to do this one label at a time which is tedious. We should be able to make return labels in batches, just like we are able to create labels in batches. One label at a time just does not make any sense at all.

    12 votes
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    4 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Set insurance amount for carrier in Automation Rules

    In our business we have multiple forms of insurance on our shipments as we sell a lot of laptop computers and need to make sure it is safe. Within our FedEx Account we have discounted rates and special policies so we only need to apply a set amount of insurance to each package as it is cheaper to insure it for more or less than the sell price usually.The current option in Automation Rules only allows you to set the Insurance to Carrier, ShipStation Insurance or External/Other.The ability to set the amount of insurance on the shipment as well would…

    56 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Insurance on COST, not RETAIL price

    When insuring a package, we want to be able to insure just the COST of the product if damaged or went missing, not the RETAIL VALUE. Currently your software takes the full retail value and uses that to determine the insurance amount. This doesn't make sense as shipping carriers will only reimburse you on the cost, not the retail value.This is a fault, as no system is set up like this.If I lose a $1000 item, but it only cost me $100, Fedex will only credit me $100.So why am I paying insurance on $1000 if Iêd never get refunded…

    35 votes
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    16 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    As we continue to look at the options around this suggestion, we wanted to let you know a possible workaround.

    Currently, you can use ShipStation’s bulk update feature to update the declared value for all orders that have the same cost value. Just select the orders, choose Bulk Update > Insurance, select the Carrier Insurance option and enter the insure amount.

  10. Add the date to the Shipment Manifest

    We would like to see the date added on the Shipment Manifest. It used to be in the title of the shipment manifest on the old ShipStation, but it is not on the new ShipStation's Shipment Manifest at all. Please add it back to that document.

    6 votes
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    5 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  11. The ability to have decimal points in the quantities.

    We sell items by weight, so when someone purchase 1.25 lbs it shows up as a quantity of 1.25. Shipstation rounds this up to a quantity of 2 which makes all our packing slips and international shipping labels incorrect. When a person purchases 1.25 lbs at $80 for instance their international shipping label should show they spent $100 but instead Shipstation rounds it up to $160. This is inaccurate and they will then possibly be liable for duties on something they didn't buy. I don't understand why you wouldn't allow decimal points in the quantities. If you did this it…

    43 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow shipment of unpaid orders

    ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices.I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!

    147 votes
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    50 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback! We’d like hear other scenarios from other users so we can revisit this idea. What specific workflow requires shipping unpaid orders? What is the most frustrating thing about having to ensure orders are paid for before you ship them (or mark them as paid)? We look forward to hearing more from you!

  13. FedEx Freight - LTL

    We would like to ship our LTL items under our FedEx Freight account for LTL items. This is for Economy Shipping and Expedited by ground not AIR.

    162 votes
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    Hello,

    We are still interested in supporting LTL Freight. However, our current infrastructure does not support any LTL shipping providers. We will continue to review the integration and let you know once any updates occur.

    Thanks again!
    ShipStation

  14. "commercial invoice"

    Customs 2014: Combine all requests for fixes (actually government requirements) to Customs forms (both Commercial Invoices and the 3 possible Certificate of Origins) so that they are completely system generated within ShipStation.currently there are about a dozen different requests to all focused on the incomplete customs forms generated out of SS. if you cant API to our existing complete and customs compliant forms from FedEx or UPS, please allow us a template to merge out SS shipping info onto.for any export orders over $2600, the failure of SS to go out to census.gov to get and print the required Electronic…

    77 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

  15. Adjust weight listed on automatic return labels

    Our outgoing shipments are about 8 ounces heavier than the return shipment. Am loving the convenience of the auto-generated return labels to bother manually correcting the weight on the return labels, but would love a feature that allowed me to set the weight of the return shipment to a different amount (in our case, "outgoing weight-8oz").

    14 votes
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    5 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. A partnership with lightspeed

    check out lightspeedretail.com, it is a complete POS for retail brick and mortar and webstore, does the inventory, enables you to check inventory from anywhere you can get a wifi connection! Works off a laptop, iPad and iPhone, good for trade shows, etc etc, a shipping interface would be PERFECT!

    68 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

  17. HazMat service with my already in place contract from UPS

    I ship smokeless powder which qualifies as Hazmat, a feature I need. Please, as we are Mac based, UPS seems to have no plans for an Apple version of World Ship and Hazmat has to be computer generated.

    48 votes
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    @James, thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. This is something that will need further investigation from our end as well as working with UPS to be able to further integrate Hazardous Material support.

  18. Provide WYSIWYG Editing for Packing Slips

    I'm fairly new to ShipStation, but it seems one of the obvious enhancements would be to allow customization of the packing slips without needing HTML skills...essentially, exactly the same interface available to edit the email templates.

    62 votes
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    26 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, everyone! We’re still interested in seeing more users add their support for this idea, whether through votes or comments, so please keep them coming!

    In the meantime, here are example codes for our packing slips that may point you in the right direction: https://help.shipstation.com/hc/en-us/articles/206639907

    Please reach out to us through chat or at support@shipstation.com if you’d like some more explanation on the examples.

  19. CommerceHub Integration

    You really need to integrate with CommerceHUB. WE just signed up with HomeDepot.com online portal and the require the use of CommerceHUB to fulfill orders through their system. This is a large company that services huge online companies like bestbuy, walmart, toysrus and more. Please get an integration set up asap and take over the shipping integration world!

    163 votes
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  20. Generate return labels for one or all of the packages in a multi-package shipment

    Currently, when generating a return label, you can only generate a label for a single package. Many of our orders are sent as multiple packages. If a customer desires to return there entire order, there isn't an easy way to generate multi-package return labels for an existing shipment.We'd really love this functionality.

    107 votes
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    37 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

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