Product Feedback & Fresh Ideas
Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.
-
285 votes87 comments · Selling Channels, Carriers & Other Connections · Flag idea as inappropriate… · Admin →
Hi @all
Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.
For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
-
Merge US carriers and Canadian carriers in one account
We would like to add the Canadian carriers under our US account in ShipStation.We have warehouses in USA and Canada, and sometimes it's cheaper to ship the Canadian orders from USA.By having all the carriers into 1 account, we can easily compare the shipping cost and choose the right warehouse and right carrier. Now we have to create separate account and navigate between the accounts to do that and also pay 2 subscriptions.
94 votes23 comments · Selling Channels, Carriers & Other Connections · Flag idea as inappropriate… · Admin →Hello,
Thank you for submitting this request/voting and helping us to improve ShipStation! We are currently reviewing options to consolidate accounts. However, our current infrastructure and partnership with carriers does not allow us to merge the accounts at this time though. We will be sure to let you know once we have an update!
Thanks for you for your support,
ShipStation -
More user friendly Internal Notes
There should be an add button to add a new notes and after saving it will automatically pre-populate the user who made the note, the date of the net, and the note itself. This way for companies like us over 30+ users, it will be easier to track who made the note and when. As a user coming from ShipWorks, this is a very organized and useful feature to have.
77 votesThe product team will review your request and you’ll hear from us once we have made a decision.
Please be sure to comment back here so other users can collaborate as well.
-
Make Etsy append variation to the end of an item name like eBay does.
We have variations for almost all of our products and we use a filter to sort by variations. Since eBay automatically puts the variation in the item name it's great. BUT Etsy variations only show if you click on an individual item. If you could add the Variation to the end of the Item name also my life would be perfect.
13 votesHello,
Thank you for submitting this request and helping us to improve ShipStation! As a third party integration, we can only import information sent to us from Etsy. If Etsy does not send us this information, we cannot display it in ShipStation. However, we will review their API and determine if this is something we can support. We’ll let you know once we have an update!
Thanks again!
ShipStation -
Print on an envelope
Hi Guys,It seems like it should be obvious, but - why can't ShipStation print on an envelope? You actually give me envelope-formatted postage with address and return address, but... you force me to print it as 4 x 6 which looks ridiculous. See attached picture. It seems like it would be a simple change to add a new print size, or even allow arbitrary print sizes. Seems like an unnecessary constraint to force all labels to be one of two size.Attached file shows how silly envelope postage looks printed from ShipStation.
80 votesThe product team will review your request and you’ll hear from us once we have made a decision.
Please be sure to comment back here so other users can collaborate as well.
-
TNT Express Shipping Provider for International
I have TNT Express Account for International shipping.It is reliable and fast service for International. It has guaranteed delivered on time. they have two service for International, 1. Economy Express 2. Express.Express is delivered within 1 week. and Economy Express Delivered within 2 week. The Maximum charge for per pound in all over the world is $45.00 with Express Service. The Economy Express will charge $35.00 Maximum all over the world.
45 votes12 comments · Selling Channels, Carriers & Other Connections · Flag idea as inappropriate… · Admin →Hello!
Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with TNT and will be sure to update you once we have made a final decision.
As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to TNT and expressing your interest in an integration to help expedite this process.
Thanks again,
ShipStation -
Port out ord number into FBA Amazon instead of their cumbersome order ID
I'd like to see my cart's order number ported into FBA Amazon, to maintain consistence and make tracking easier, when there is a delivery problem.As of now, the order number is not ported, so Amazon assigns a unique order ID that is very long and cumbersome.If shipworks ports our order numbers into FBA Amazon, we can trace them when necessary very easily.
29 votesHello,
Thank you for submitting this request/voting and helping us to improve ShipStation! We will review the FBA API and determine if this is possible given our current infrastructure. We’ll let you know once we have an update!
Thanks again!
ShipStation -
Support for USPS Global Express Guaranteed (GXG)
Would it be possible to add support for the USPS Global Express Guaranteed (GXG) shipping option?Details:https://www.usps.com/ship/gxg.htmI don't see it mentioned on Express1's site, by Endicia supports it:http://www.dymoendicia.com/tools-resources/harrys-hints/global-express-guaranteedSometimes we have orders that ship in boxes too large for USPS Priority & Express, but GXG allows the larger sizes. (ex: 24"x15"x24" to Australia)UPS supports that size, but the rates are significantly higher then USPS GXG.Thank You,Rich
21 votesHello,
Thank you for submitting this request/voting and helping us to improve ShipStation! We will need to review our USPS provider partners supported services and determine if it is possible to enable this service within ShipStation. We’ll let you know once we have an update!
Thanks again,
ShipStation -
We would like to run a report to tell us to which states we ship to the most
We may run reports to let us know to which US states we ship to the most. Reports could be on monthly basis or custom dates.
53 votesThanks for voting, everyone! We’d like to hear more about this idea before making a decision. On our last update, we proposed the Insights heat map located under Insights > Customer Overview. Can you tell us if the heat map has (or has not!) met your needs, and how you’d use the proposed report?
Please feel free to add any other information and be sure to comment here in the forum for all to see.
-
International currency.
First, I would be appreicated your service!I've been downloading "Order-Dara Export" from the order.But I also would be nice if I can see "Currency" there.When I get GBP 54.66 order, I was able to see as USD 54.66.Hope to be added Currency tab for international orders and stores.Thanks.
305 votes -
Please add the option for us to print USPS Labels on 4-label sheets.
Please add the option for us to print USPS labels on 4-label sheets. This allows for less waste when throwing away the back page because we can get 4 labels per sheet instead of two. It also saves on printer ink.
103 votesHi, everyone! Thanks for the links to the labels you have in mind! Those are really helpful!
Please continue to give us additional links if you find your label sheet isn’t here and how 4-label sheets are more beneficial to your businesses than our other label formats.
The product team will review your idea and you’ll hear from us once we have made a decision.
-
Print second page of packing slip when printing half shipping label, half packing slip
Greetings Ship Station Tech Team,
My name is Jeffrey Roberts and I am a developer for VMR Products, http://www.v2cigs.com
We are currently building out a new site using Magento, and we are going to be using Ship Station as our shipping solution. We have one hang up though. We currently ship over a thousand orders everyday, and sometimes as high as 4 thousand or more orders on sale days. Approximately 1% of our orders have a total line item count greater than 20, and our highest line item count to date is 93. Ideally, we would like to print the…
100 votesHi, @everyone! Can you help put this into perspective and add how often (relative to your single page packing slips) you’re needing to print additional pages?
For example, in a week 3/4 of your orders require a single page for packing slips and the remaining 1/4 require 2 pages; very rarely does an order need more than 2 pages.
-
Track Customer Order Frequency. Ability to place rules based on a customer's order
Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.
235 votesHi all, thank you for your votes and comments. We have released a feature that might help with some of the requested functionality here. It will allow you to click on the recipient name in the orders grid to see their customer history.
You can check out the following link for more information: https://help.shipstation.com/hc/en-us/articles/360044452451-What-s-New-in-ShipStation-
-
Add a duplicate order feature
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly…
178 votesHi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?
From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?
What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.
More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607
Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!
-
Combine orders automatically
Auto combine feature for multi orders when they have the same shipping address.
428 votesThank you all for voting and commenting.
The product team is reviewing your request and you’ll hear from us once we have made a decision.
Some additional feedback we would love to hear:
How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?Feel free to add any more information that will help us make an informed decision by commenting here in the forum!
-
Allow Custom Shipping Method
Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.
233 votesThanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507 -
Add decimals to automated weight adjustments
We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.
103 votesThanks for leaving your thoughts, everyone! This is definitely still on our radar; for now, please leave your votes and comments to help keep this discussion active.
-
Allow users to select orders in a list and bulk email those customers
We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails…
131 votesHey @Everyone,
Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.
The product team will review your request and you’ll hear from us once we have made a decision.
Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.
-
Support Kitted products / Create "Bill of Goods" / Update Inventory for Kits
A lot of the SKU's we sell are actually kits of several different items bundled together (example - 200 current comic book bags and boards). Given the current limitations of eBay/Amazon/Shipstation, we are forced to create mutant SKU's for kits like that (for example, this SKU might be something like 2-PACKS-CUR / 2-PACKS-BBCUR, which means 2 packs of current bags and 2 packs of current boards). This isn't the best way to sell kitted items. Most good inventory systems allow you to create a "bill of goods" that will show up underneath a kit SKU. For example, this would show…
382 votes -
Enable NAFTA eligible shipments info on customs forms to Canda.
As of right now I need to manually enter Canada orders through UPS Worldship in order for my customers to not pay duty fees...
159 votes39 comments · Selling Channels, Carriers & Other Connections · Flag idea as inappropriate… · Admin →The product team will review your request and you’ll hear from us once we have made a decision.
Please comment on this thread if you have any additional thoughts to add.
- Don't see your idea?