Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Search products by barcode

    Under products, the ability to search by barcode would be very useful. Right now, only Name, SKU, and Warehouse location are.

    5 votes
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    0 comments  ·  Product Records  ·  Flag idea as inappropriate…  ·  Admin →

    As part of the Scan to Verify Shipment Items project, we’ll be adding support for searching by UPC in the Products and Inventory grids. If you use a hand held scanner you’d be able to scan the UPC into the search field until we implement a “scan to view product” type function.

  2. Pick list order items by warehouse location - Secondary filter alphanumerically

    We are having issues between SkuVault and ShipStation integration in regards to picklist locations. After chatting with a support rep, we are realizing that shipstation doesn't have a resolution to this currently.

    The resolution would be to add an option to the Order Items by Warehouse Location Alphanumerically. (secondary sort?)

    Shipstation currently has a sort by Warehouse location but when there are multiple locations, the location with less inventory is that displays first, which in our case is inaccurate. SkuVaults Policy is to pick based on alphanumeric. Shipstation and SkuVault need to have the ability to work on the same…

    7 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  3. automatically add funds for postage when processing return label

    Automatically purchase more postage when creating a return label when the funds are deficient.

    17 votes
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    4 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. ORDER SUMMARY

    When filling orders from an Order Summary Report, it makes more sense to have the "qty" to left of "title", rather than across the page. See attached pdf

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Inaccurate Syncing with Quickbooks for discounted orders

    We use ShipStation for our shipping and inventory tracking so it is an important part of our Fulfillment. However, we are having issues syncing ShipStation with QuickBooks Online for our online Store on Shopify. It does not Sync accurately because ONLY the total amount gets synced and does not reflect discounts provided to customers (either custom discounts or for orders of certain $ values)

    While the APP makes shipping our orders seamlessly, not having the ability to accurately sync with Quickbooks negates the purpose of having the app. I have attached images showing our accurate invoice from Shopify and our…

    1 vote
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  6. Allow running larger reports

    Currently, some larger reports can timeout and never respond with the download requested. The server responds with a 504. Some type of provision for larger reports would be nice, even just increasing the max execution.

    1 vote
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Need support for more international ship-from locations

    Currently we have a need to ship from Switzerland and China, but it would be nice to have more support for international warehouses aside from Canada, Australia and the UK.
    Is the challenge that you cannot determine accurate rates when shipping from an international location? What if you were to integrate with a specialized rate calculator like ShipperHQ that does solely that? Can the UI be opened up to allow for set up of more ship-from locations?

    6 votes
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  8. Scan and store serial numbers of shipped orders

    We'd like to be able to scan outgoing products and associate them to their orders as they are being shipped out.

    51 votes
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    8 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Adding more heavy freight / fragile freight carrier integrations in Australia

    Hey All,

    Love what you do, but the more I investigate ShipStation, the more I realise it is not geared towards our business. We are an online furniture retailer, and we work with fragile freight carriers such as TOLL group, COPE and TLC Always Moving.

    I'd love to see integrations with some of these carriers to open up a whole new revenue stream for you, and a whole lot less stress for us, your customers.

    4 votes
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    Thanks for leaving your thoughts! We currently don’t support freight for any carriers, but this doesn’t mean we won’t soon! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  10. Allow sending Shipment Notifications to multiple email addresses

    We have many many clients who want shipping notifications sent to multiple people in their organizations. Or, with some clients, we want a notification sent to both us and them.

    ShipStation currently allows on email address, despite the fact that the email address field can contain at least 757 characters (I didn't feel the need to check for more than that).

    All of the email systems I'm familiar with allow for multiple email addresses to be listed by using a separator, usually a comma or a semi-colon, to distinguish between unique email addresses, like this:
    "name1@company.com;name2@company.com;…

    90 votes
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    17 comments  ·  Customers & Email Communication  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix Issue on Delayed Marketplace Notifications not being Sent in Batches from ShipStation Causing Amazon Throttling

    Currently, if you have your Amazon marketplace notifications to be sent at the time a label batch is printed they all go through without throttling errors. However, if you have them set to be sent on a delay, or at a specific time in the future, this is causing the marketplace notifications to fail on Amazon due to too many API calls and Amazon is throttling us.

    Why can't the original label batches we printed hours ago not be sent to Amazon's API as 1 single batch (as they were printed) as they would if we sent them at the…

    11 votes
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  12. Shipments on App are showing as in transit when they have been delivered

    The app is showing UPS shipments as In Transit up to 3 days after they have been delivered? If you click into the shipment then it updates but it is not doing this automatically so at first glance it appears that no packages have been delivered?

    4 votes
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    0 comments  ·  ShipStation Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  13. Www.freightexchange.com.au

    PLEASE can you integrate with Freightexchange.com.au or any transport company that does heavier pallet freight, we need live freight quotes for our customers.

    7 votes
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    Thanks for leaving your thoughts! We currently don’t have any freight integrations, but that doesn’t me we won’t in the future! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  14. Order Accuracy verification by weight

    We use shipstation to pick, pack and ship orders. We use a USB scale to weigh and generate shipping labels. Shipstation knows the products and quantities being picked.
    Using this information Shipstation could use some basic math to derive weights of each item across many orders. Then in the future, Shipstation could automatically estimate shipping weights and compare it to actual. If there is a significant difference, Shipstation could alert the user that there may be an error in product quantities. This process would help reduce shipment errors.

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. oscommerce

    You are missing an OsCommerce shopping cart integration. Although not as popular as many of the "name brand" carts - OsCommerce is one of the oldest and most used carts in the world. Unfortunatley I will not be able to use ShipStation :(

    1 vote
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to OsCommerce and expressing your interest in an integration to help expedite this process.

  16. View Ship to address in order view

    We ship multiple orders to the same location. It would be nice if we could see the ship to address in the main order screen so we can sort / filter by it and easily select all the orders going to the same location.

    1 vote
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please add customer notifications for shipments outside of sales orders

    I frequently ship randomly outside of actual sales orders. This is great that I can do this, but unfortunately there's no option to notify customers when you ship this way. I have to copy and paste the tracking info into an email...

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Combined Orders

    Provide more details about orders that are combined in the API. When an order has combined the data that you provide in the API is minimal. You provide no data if the order is combined at the marketplace.

    17 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for the update! We’d like this one to gain more traction before moving forward on adding more data to the API when combining orders.

    If you’re interested in supporting this idea, please add what information you’re looking for and any other information that helps outline the main challenges here today!

  19. Create Report for Duplicate Shipments

    Have the option to show orders that were shipped twice or more than once. Show tracking numbers and shipment dates.
    We re-ship orders when they are damaged or lost in transit. This would help with checking to be sure claims have all been filed.

    8 votes
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    0 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →
  20. Automate SmartPost Label Character Limit Split

    Allow the customer's address to automatically split and populate the second line on a SmartPost label if it breaches the 30 character limit. Currently it's just a warning message that can be easily missed.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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