Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Batch processing to add customs information to international shipments.

    We have 165 international orders from a Kickstarter project (along with about 1,600 domestic). The international orders were imported WITHOUT customs information provided. It would be EXTREMELY helpful to be able to "batch" add information for customs to all of these orders. Just fyi, we do not have these orders linked to "products/items." We would simply like to bulk apply information to all of these orders. Unfortunately, there is not a feature that allows me to do so with customs information. Huge pain...

    42 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input! You’re right that we currently have limited bulk actions for customs information, so we’d like for your idea to gain more support from other users before making a decision.

    Any information you can add here may catch the attention (and votes!) of users in similar situations. Please be sure to comment here in the forum if you’re still interested in having bulk actions for customs information.

    In the meantime, since we do not support Kickstarter directly, here is an idea from another user to integrate with Kickstarter you may be interested in: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/5619286

  2. groupon stores

    Groupon store integration

    118 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with Groupon Stores and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Groupon Stores and expressing your interest in an integration to help expedite this process.

    Please note that we do have a current integration with Groupon Goods.

    Thanks again,
    ShipStation

  3. Allow the restriction of shipping services to a particular warehouse.

    The title basically says it all. It would be helpful to be able to restrict a particular shipping service or carrier based on location.

    4 votes
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  4. auto-update shipping address indicated by color change or icon

    We are having an issue with shipstation automatically fixes the addresses if it sees something wrong. We have also experience it changing it incorrectly and the package comes back to us as undeliverable.is there a way, that if the system auto changes or updates the address, for it to alert us somehow maybe with a color change or a different icon like it does with a messed up address?

    14 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, @dherbs! Thanks for taking the time to bring this up! We will keep this in mind for future updates, and at the same time we’d like to see your idea gain traction from other users before making a decision.

    In the meantime we’d like to hear some more information from you. About how often are your shipments being returned to you due to this each week?

    Please add any other details that may help us and other users understand what’s going on by commenting here in the forum.

  5. Billing only customs/duty fees to a 3rd party account (UPS International)

    It would be nice to be able to bill only the customs/brokerage fees to a 3rd party UPS account. Such an option is available in WorldShip, but not in ShipStation.

    7 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will need to take a look at the UPS Shipper API to determine if this will be possible with our current infrastructure. We will be sure to update you once we have more information.

    Thanks again,
    ShipStation

  6. Items Shipped Report by user or warehouse and not just by marketplace.

    We love the layout and look of the Items shipped report. It basically looks like an invoice which is perfect for us as many of our orders are drop shipped. Our factory partner needs to invoice us for these orders and the layout of the orders shipped report is EXACTLY what we need. However, this report is only done by marketplace, not by user or warehouse. It would be fantastic to add those parameters to make this report more custom. Same for all of the report actually. Sometimes you want to see the same report across different parameters and it…

    10 votes
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    3 comments  ·  Insights & Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing this up! We’ll keep this in mind for future updates, and at the same time we’d like to see your idea gain traction with other users.

    Can you tell us more about why you’d like for the reports to have user and warehouse parameters? Is this all for your factory partner you mentioned? Or are you using user and warehouse metrics for other goals?

    Feel free to add any more information that may catch the attention of others by commenting here in the forum!

  7. Export Status on List Shipments

    I'm using the ShipStation APIs to create new orders and retrieve shipment information. Unless I've missed something obvious I see no way to limit the ListShipments method to only retrieve shipments that I haven't already exported. We could keep our responses smaller and more streamlined if there was an "Export Status" that could be used as a filter on the GET request. The export status would be false by default and then flipped to true either upon issuing the GET request or through a POST/PUT request to update the shipment.

    9 votes
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    Thanks for taking the time to bring this up, @Brian! We’ll keep this in mind for future updates; for now we’d like to see your idea gain support from other users.

    Feel free to add to your idea by commenting in the forum so other users can add their input, too!

  8. Built-In Returns Manager

    A built-in returns manager would be very useful for our business. Our needs would be relatively simple, and some of this functionality already exists:1. We would include a printed pre-paid return label with every package we ship.2. We would be able to track open returns in ShipStation, i.e., return labels that are currently in transit3. Unused return labels would automatically deactivate after X days for a refund4. When we receive returns, we would mark them as "Received" in ShipStation, which would automatically send the customer 1 of 2 possible template emails: either we accept the return and will issue a…

    12 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for letting us know you’d like a better way to handled your returns. We’d like for your idea to gain more support from other users before making a decision.

    Please comment here in the forum with additional information that may catch the attention of other users.

  9. Solid Commerce Integration

    Solid Commerce is an inventory management tool similar to Channel Adviser. It helps to list your inventory to the various marketplaces such as eBay, Amazon, Rakuten, Newegg, Sears, and your personal website in one shot. It also stores all of your inventory in one central location so you can have you full quantity on every site instead of dividing inventory up between multiple marketplaces which can result in lost sales. Solid Commerce does also bring in all orders from the various sites so this integration would be great because then tracking numbers and shipping data can be updated on the…

    24 votes
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    Hi, thank you for your feedback on Solid Commerce. While we do not currently have a native integration we do have an ecosystem of solution partners who may be able to help. For more information please complete the integration request form and we will have someone reach out to learn more about your integration needs. https://hubs.ly/H0xYDKj0

  10. Integration with VendorNet for drop shipping retail relationships.

    Some of our pending retail relationships use VendorNet and we would like to keep all shipping within ShipStation, so an integration with VendorNet would be great.

    33 votes
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    Hello,

    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to VendorNet and expressing your interest in an integration to help expedite this process.

    Thank you,

    ShipStation

  11. Show Tracking Numbers For Marked As Shipped Orders

    When an order is in a Shipped status and a tracking number exists, the tracking number should be available in the Orders list or the Order Details page.

    It is currently shown on the Order Details page for manual shipments, but not for any fulfillment.

    It should be displayed above Shipping Info even when it was a fulfillment order. There's really no reason for it not to be displayed here.

    53 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing up this improvement for fulfillments!

    We’d like for your idea to gain momentum and support from other users before making a decision. Please comment here in the forum with any information that may catch the attention of other users.

  12. Integrate with LivingSocial.com

    Living Social works the same way OpenSky does. Why are you integrated with one and not the other? Seems like a simple integration to do.

    6 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing possible solutions for an integration with Living Social and will be sure to update you once we have made a final decision.

    Thanks again,
    ShipStation

  13. Add Orders Tagging & Order Exports while working in Batch

    We currently use the new batch options as working folders for orders in which we after tag and export to order and process in other systems.

    Adding the Order actions such as tagging and exporting is essential for the batch view!

    24 votes
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    6 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Puerto Rico Rate to State error

    I receive multiple orders from Puerto Rico everyday

    Each time I have to manually change the state to PR from Puerto Rico or i get a rate to state error

    Shipstation should be able to change it to PR automatically

    17 votes
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  15. Please integrate with Shipped By NewEgg fulfillment

    I use Shipped By NewEgg for quote some packages and it would be nice, if I could use it with the same streamlined easiness as Amazon FBA.

    23 votes
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    Hello,

    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    Thank you,

    ShipStation

  16. Import field for Alias SKUs

    I was really happy to see support for Alias SKUs in the product update today! We have a very large number of these (enough that manually inputting them is nearly impossible) and would love to be able to have them included as a field in the product import. Is this planned?

    89 votes
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    37 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Split an order from Order Details view

    Splitting orders for partial fulfillment is a very common activity for me, but the process is very clunky. I'm hoping that I'm just missing something that will make it easier.Right now, it appears I can only split an order by pulling up the Orders view (with or without a filter), selecting one order, digging around for the well-hidden "Split Order" option under the "Other Actions" button, and performing the split from there. One of the reasons this is cumbersome is that I spend more time in the Order Details view determining how the order needs to be split. I have…

    14 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  18. Would love to have a tags column for the Shipments Page

    We use tags for both new orders and shipped orders, it would be great to be able to add the 'tags' column in the shipping window.

    39 votes
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    13 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for voting! We’d like for your ideas to gain more traction before making a decision. Can you tell us your use case for tagging your Shipments? We’ve received well-stated examples in the comments, but would like to hear more voices stand behind this idea.

    Please comment here in the forum so we all can hear your thoughts!

  19. Allow the ability to specify a weight for "Your packaging"

    To get accurate rates we've been adding the weights of packaging to the weights of each of our SKUs. But when multiple SKUs are ordered at once, the weight ends up being higher and we could potentially be over-charged.If we could input weights for our packages we've created under "Your Packaging" we could input the actual weight of each SKU and could end up with more accurate order weights and shipping rates.

    164 votes
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    44 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pay-on-use return label emailing

    We create pay-on-use return labels for every shipment we send out. We want to give customers the option to print their labels at home/office. Please add the ability to check a shipment as requiring the label be emailed to customers (not every customer will want an emailed label, potentially).Thanks!

    10 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We currently support “pay-on-use” return labels with FedEx and UPS. We plan to add this functionality for USPS and other carriers soon. We’ll be sure to update this request once this feature has been implemented. Please note that we cannot support this functionality unless the provider supports it as well. We’re working hard with our partners to get this added.

    Thanks again!

    ShipStation

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