Product Feedback & Fresh Ideas

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  1. Third party billing option for Purolator

    It would be great to have a third party billing option for Purolator

    16 votes
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  2. international return labels

    The ability for Shipstaion to process international return labels. I know that you can not create an international return label in ShipStation because the ship from location has to be in the same country as your ShipStation account. We have to use a different service specifically for international return labels, making it extremely inconvenient and adds an unneeded expense on our part having to use two different services.

    69 votes
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    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

  3. Undo Combined Shipping

    Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.

    22 votes
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  4. UPS Mail Innovations - Customs Line item

    Mail Innovations does not allow more than 1 line item on the customs declaration document. There is no current way on the product page to consolidate all of the items into one line item in bulk. I have to individually open each order and delete line items.

    For example:
    Create a preset group for these orders - Cotton Clothing - condense declaration line items to one line

    Right now it creates separate line items on the declarations for each line item on the order.

    I hope this makes sense!

    6 votes
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  5. Ability to mark a single item as picked on a multiple item order

    The ability to mark an item as picked on a multiple item order would help us tremendously. The item marked as picked would not show up on the pick list.

    For example, when we have an order with item A, B and C at the beginning of the day. A, B and C will print on the pick list. During the day we use the pick list to find items A and B but cannot locate C. We put A and B to the side in our shipping station and keep shipping the rest of our orders. (This probably happens…

    1 vote
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  6. Ability to hide products within woocommerce bundles on shipping label

    We are currently using a plugin which is available through Woocommerce called product bundles which you can see here:

    https://woocommerce.com/products/product-bundles/

    This plug-in gives us the ability to sell bundles of different products though our site while being able to track each individual product within our inventory.

    On the Wordpress front end we can hide each individual product on the email and check out so that if a person purchases a bundle they just see the bundle name and price. The whole time within the orders on the back end it still tracks each product within the bundle.

    When we use…

    4 votes
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  7. SellerCloud

    Please add integration with https://www.sellercloud.com/

    16 votes
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  8. switching between 8X11 and 4X6 custom packing slips

    I was hoping you can add the ability to make switching between custom 4x6 and 8x11 packing slips easier. Our store is mainly a daily deals type store but we also have thousands of different products so half of our sales are people ordering one quantity of one product and the other half of our orders is just like any other. It is important that we switch between the 4x6 printer and the 8x11 printer in order to make our daily workflow go smoothly.

    We currently print the daily deals type orders on the 4x6 and regular orders on 8x11…

    39 votes
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  9. Have the tracking link on the Shipments tab link to the Branded Tracking

    Love the branded tracking, but still about 70% of customer contact is in relation to shipping, and my replies nearly always include a link to the carrier's tracking site, which I get by right clicking and 'copy link address' from the Shipments page in SS.

    My request is that these links also link to the branded tracking, so I can see what the customer sees, and also avoids the need to link to USPS, DHL etc.

    43 votes
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  10. API branded Tracking Page

    We send Shipping Notifications via our own system instead of ShipStation's built in shipping notification emails. We are looking for the ability to link to the branded tracking page. In order to do this we would need the ability to grab the link from ShipStation's API. Is there a way to do this currently? If not, I would like to request this feature.

    Thanks!

    66 votes
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    Thanks for leaving your thoughts, everyone! We’re still reviewing this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  11. Branded Tracking Page- Support Mark as Shipped orders and Fulfillments that use supported carriers.

    Branded tracking page is awesome, I'd like to propose that devs expand to include the big 4 (FedEx UPS DHL & USPS) on Mark as Shipped orders.

    34 votes
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  12. White label tracking page

    We'd like the ability to use tracking.ourdomain.com as the tracking URL and remove the ShipStation branding. This could be a premium add-on for a few extra dollars a month.

    21 votes
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  13. package set

    Each one of my products = (1) Package.

    I have several Package Sets simply saved as 1 Box, 2 Boxes, 5 Boxes, 10 Boxes, 25 Boxes, etc.

    If ShipStation could expose "Apply Package Set" to its list of available Bulk Actions, then you could sort your Shipping Queue by Quantity and configure multiple packages across multiple orders en masse.

    13 votes
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  14. Improve timing of delivery notification emails

    Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours.

    It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay.…

    28 votes
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    Hi everyone,

    Thanks for adding your idea to the product feedback forum! The delivery confirmation email is ideal for customer feedback/reviews or social media follows, but I understand the need for immediate updates (especially in the case of chocolate!) so this idea will remain open for discussion.

    Here’s a bit more on the ideal use of the delivery confirmation emails in one of our blogs: https://www.shipstation.com/blog/inking-new-ideas/shipstation-101-branding-part-iv-delivery-emails/

    If you find your delivery emails aren’t being sent at all or days later, I recommend reaching out to our support team via chat or a support request to try to identify future issues.

  15. High quality/better designed default email and packing slip templates

    Let's face it, the default shipment notification is very 2002....and you need a phD in responsive email HTML in order to design and code a new one. ShipStation should put some resources into designing and coding some better-designed versions that we could pick from.

    14 votes
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  16. Add quick search functionality to UPC, Item Description, and fulfillment SKU

    add fields that are searchable, like upc, Description, Fulfillment SKU
    UPC is very important

    9 votes
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  17. Only Display Qualified Shipping Methods that Meet Promised Delivery Guarantee

    Especially when we ship orders for Premium 2 Day, or Seller Fulfilled Prime on Amazon (but also when our customers upgrade shipping on our storefront), it would be incredibly helpful for Shipstation to only display qualified shipping methods that will meet the delivery guarantee.

    If you use the Buy Shipping Services in Seller Central, it already filters out methods that don't meet the guarantee. For example, if we are shipping from Indiana to Illinois, ground shipping is eligible, which saves us from paying extra for 2 Day Express. After all, the customer is buying a delivery time frame and not…

    7 votes
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  18. Address Book

    We ship to many customers over and over again. For most of these customers, their orders get input manually. Sometimes, shipstation keeps their addresses and we just have to search their name. Other times, for whatever reason, shipstation shunts all of their information. A way to save addresses permanently would be extremely helpful.

    16 votes
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    Hi!

    To clarify, are you inputting an email address on these manual orders when you are entering them? That is how manual orders’ customer records are saved.

    Beyond that, you can import Customer records via a CSV record so long as a unique CustomerID is saved.

    Just to clarify your ideas a bit more, what is the best alternative to this workflow that would help you guys save these records?

  19. Allow printer commands to be send between shipments

    We currently print 100 - 200 shipments a day and once in season will be printing 400 - 1000 shipments each day. We use a printer that has a cutter and have set the print driver to have the printer cut every other label. This works great until it hits a shipment that has enough line items so that the packing slip overflows to a second page. After that point, every label/packing slip is out of sync, with labels all attached to the wrong slips. This happens and creates a huge mess without warning.

    If ShipStation allowed us to insert…

    3 votes
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  20. Order Transfer

    Having the feature or capability to move orders from one store to another. It can start with the implementation of order management between the manual Shipstation stores. It is very troublesome to do the work around of cancelling orders and re-importing them.

    71 votes
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    Hey everyone! Thank you for bringing this to our attention! Can you tell us more about the last time you needed to transfer orders between accounts, and under what circumstances do you find yourself needing to transfer orders?

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