Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Track Customer Order Frequency. Ability to place rules based on a customer's order

    Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.

    267 votes
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    94 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Now that we’ve added the customer history widget into ShipStation’s new layout, we are exploring other options around this data, like the ability to trigger automated actions.

    We will definitely take this feedback into consideration when planning future automation improvements.

  2. Edit and Delete Customers

    We need to be able to edit or delete customers from the database without having to upload a csv file. Below are a couple examples for when this would be helpful. I'm sure others here will agree that some simple database management would be greatly appreciated.

    I recently had to correct a type-o in a customer record and the process is just unreasonable. Download an example .csv file, add ALL the customer information (not just what needs changing) upload the file, and finally make sure that the original profile was correctly overwritten. It should be as simple as hitting an…

    235 votes
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    In consideration queue  ·  74 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  3. Manually add a new customer without having to import CSV file.

    It would be very handy to be able to manually add a new customer without having to import a CSV file. That way the customer's information can easily be accessed and looked up when they are placing an order in the future. In addition, this would allow return shipping labels to created for items that need to come to us before being shipped back to the customer. For example, in a situation where they are sending an item to us for repair/customization/modification/etc.

    38 votes
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    11 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Hi guys! Thanks for your continued support of this idea. While there is not a way to manually create a new customer record, you can create a manual order and as long as it has a unique email address, this will create a new product record for this customer. This manual order can then be cancelled, merged, or even have its manual store deactivated, and regardless of these order-level actions, the customer record will still remain!

  4. Multiple customer shipping addresses linked to one email address.

    We handle quite a few manual orders where one client will order for multiple locations. It would be nice if multiple locations could be tied to the same email address. Right now, it just keeps the last order used by that email in the customer records so we have to manually type the address each time. Either that or being able to save customer shipping information using something other than an email address (phone # maybe???) to keep it saved in the system.

    18 votes
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    9 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

    Hey, @tysonmiller! Thanks for taking the time to add your idea! We’ll keep your idea in mind for future updates, but for now we’d like to see your idea gain interest from other users before making a decision.

    You’re right, Customer Records are referenced by their email addresses. You mentioned this is “quite a few” orders. Have you tried to use a CSV file to create these manual orders? This way you can assign the username to a different value to create multiple Customer Records under one name—if not to just do your manual orders all at once.

  5. Challenge: An easier way to update a customers address when doing manual label entries.

    When processing labels manually, SS has no way to allow it's client the option of updating customers records to input a new address. ONLY if you are in the process of creating a label can you enter a new address. So if a customer advises his new address but does not have a pending order that requires a label, I guess we are suppose to keep a list somewhere of all these customers with new addresses and then check our list each time we do a new label to see if that customer has a new address for us to…

    5 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  6. be able to mark an order shipped in the order details window

    be able to mark an order shipped in the order details window Of the actual record, not have to be in order list view

    4 votes
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    1 comment  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  7. Video Each Shipment for proof of correct shipping

    It would be great if we were able to set up a webcam over our shipping stations and have Shipstation record each order as it was packaged. The recording could begin when we scan the order number on the packing slip and end when we click the print button. This would give us proof that the package was shipped correctly. We would be happy to pay for any storage to store the videos or have them stored locally.

    Jeff

    3 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  8. Save Customer WITHOUT email...PLEEEEASE!

    We add shipments for new wholesale customers daily. 99% of the time, we do not have an email address for the customer. It's super frustrating to have to re-enter the customer info every single time they re-order because we don't have an email address. Please find a way to save customer files based on the shipping address, customer name, etc. But not by email. Thanks!

    3 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  9. VAT & EORI numbers to be attached to customers details

    I believe it would be beneficial to have the option of attaching VAT or EORI numbers on customers detail's page so that every time they place an orders the VAT or EORI numbers will automatically appear on their order, instead of us having to remember to put it on every order, and if we forget, the parcel might come back to us.

    3 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  10. Special Characters Foreign name and mailing address

    We are expanding more into international markets and any of the Asian characters or special characters of any kind that are in names as well as addresses are not importing from any of the sales channels. Per my conversation with support they said the shipstation system can not handle them. Can we get this fixed so we do not have to manually review all international orders every day?

    3 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  11. Support for Capturing and Associating Serial Numbers

    For some reason, a similar request was closed earlier. I want to reopen it as you are adding new functionality for scanning.

    Let us scan serial numbers and store them in customer records, or at the very least, with the customer order.

    3 votes
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    0 comments  ·  Customer Records  ·  Flag idea as inappropriate…  ·  Admin →

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