2- How can we add our email address in our Commercial Invoice for international shipments - there is a field for the Exporter email, but it is blank and we would like to put our email address there but can't figure out how to do that.
I did take a look into this and reached out on where this option was pulling and after some testing, it looks like this option maybe a formatting option that is populating directly from the carrier. Currently the address info being included in the form is from the "Ship From" location section but this does not include an email section.
I also tested the store settings, and the carrier options and there are no email sections included in those two areas either.
The customs forms that are generated do come directly from the carrier that you are using on the label, and they do include additional information that is not in ShipStation.
If this is something you are really needing included in the software we do have a really wonderful suggestion and feedback form that I would highly recommend requesting this feature on. We have developers checking in on suggestions once a week or so, so your request can be heard by someone with decision making power. http://feedback.shipstation.com/forums/330429-product-feedback-fresh-ideas

There is a button under shipping options titled "Bill duties and taxes to payor of shipping charges". We select this when shipping to countries where collect of VAT/GST is mandated by the country's government at the POS. For us, it is Australia, New Zealand, and the United Kingdom. We select this option so that the recipient does not get double charged for tax. We, the shipper/seller, collect tax and tax only, not duties! However, each time we select this option, FedEx charges us both duties and tax. Because the verbiage of this function indicates to the carrier that the shipper is responsible for "duties and taxes", we are charged both. As a result, we lose on average $100 per order in duties alone. Please develop a function that can separate the 2, as they are 2 separate charges!

Program Shipstation so it fully integrates with all necessary functions of international shipping.

Since Brexit the EU requires a detailed declaration statement on high value items. This statement will also facilitate easier brokerage for all items if added to invoices. UPS provides this function but it is unavailable through shipstation currently thus making shipstation unusable currently for affected UK-EU orders. As its quicker just to book the items in on the UPS website so they travel EDI/ paperless with all the relevant details.

Page 503 of the EU trade agreement details the neccesary info on the declaration statement. Non of which is available for input from shipstation. and as ever rather than fixing it they send you to this godforsaken forum to "recommend" changes which are 100% neccesary in order to use their service. (excerpt below)

Appendix 1 SUPPLIER'S DECLARATION
The supplier's declaration, the text of which is provided below, must be made out in accordance with the footnotes. However, the footnotes do not have to be reproduced.
SUPPLIER'S DECLARATION
I, the undersigned, the supplier of the products covered by the annexed document, declare that:
1. The following materials which do not originate in [indicate the name of the relevant Party] have been used in [indicate the name of the relevant Party] to produce these products:
Total value
2. All the other materials used in [indicate the name of the relevant Party] to produce those products originate in [indicate the name of the relevant Party]
I undertake to make available any further supporting documents required. .................................................................................................................................... (Place and Date) ..................................................................(Name and position of the undersigned, name and address of company) .......................................................................................................................................... (Signature)(6) _______________
Description of the products supplied(1)
Description of non-originating materials used
HS heading of non-originating materials used(2)
Value of non-originating materials used(2)(3)

            504

Appendix 2
LONG-TERM SUPPLIER'S DECLARATION
The long-term supplier's declaration, the text of which is given below, must be made out in accordance with the footnotes. However, the footnotes do not have to be reproduced.

When we ship internationally, we ship a lot of packages that all have the same items. I wish there was a way that we could make a bulk action that applies the same customs declaration (description, quantity, value, HTS code, Origin) to hundreds of packages at once. Currently, the process where you have to enter 1 at a time is so time-consuming it's insane. Even if there is 1 item in the shipment it takes forever. When there are multiple items, forget it.

Perhaps this could be included in an order import function and mapped, or perhaps it could be a bulk action that is applied. It seems like making this a bulk action feature would be very easy, and would certainly make the largest impact to our team. 

Looking forward to your feedback! 

Customs invoice pricing -- the price the customer paid (whether it included a discount or not, on the item) should be reflected in the customs pricing section so the invoice reflects the correct amount to bill duties and fees for. For example, if a customer got 20% off on a pair of jeans.. that price should show in the customs declaration section so the UPS generated international invoice is accurate. Our customers are very upset and severely over paying when their initial transaction included a discount to begin with-- it ends up costing them more money in duties depending on the country. The only way to fix this is manually? Well when you are peak holiday season, dealing with 1,000+ orders, manually editing 30 invoices is far from idea. Ya'll can do better. Thanks.

With the new Brexit rules, Northern Irish shipments now require customs details, which at the moment for our company we are entering manually. Therefore, it would be very helpful and save a lot of time to have a 'Northern Ireland' filter option, similar to the 'International' filter, which would allow us to separate those orders. In particular this is important because when we try to bulk/batch print our labels, the system freezes when there is an order in the batch from N.I. but does not treat it as a proper error, so the wheel of death just spins forever, without any indication of what is wrong in the batch.