Product Feedback & Fresh Ideas

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  1. Customs Code Integration

    With more countries requiring custom codes, the onus is on ShipStation to create an algorithm to pull this data from the Marketplace (Shopify, or others), and have it imported into the appropriate text field for use with shipping labels.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  2. Electronic Signature on Auspost Intl CN22 labels

    Automatic electronic signature and date for Auspost International labels to certify declaration would be great!

    4 votes
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    1 comment  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  3. Need to implement the brazilian VAT number

    Please create a field in the customers attributes for brazilian VAT number since its now required for customers in Brazil

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Need to implement the brazilian VAT number

    Please create a field in the customers attributes for brazilian VAT number since its now required for customers in Brazil

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  5. US stamps from Canadian account

    I would like to be able to print US postage from my Canadian SS account. Currently, the only way that I've found to do this is to buy branded postage rolls from Endicia or the like which is more expensive. I ship (by UPS) boxes of catalogs into the US to someone who can enter them into the US mail stream. All I need is to have the postage already on the envelope. Having this ability within ShipStation would eliminate the need to have an account with stamps.com, and would streamline my billing and workflow.

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add our email address to Commercial Invoice for international shipments

    2- How can we add our email address in our Commercial Invoice for international shipments - there is a field for the Exporter email, but it is blank and we would like to put our email address there but can't figure out how to do that.
    I did take a look into this and reached out on where this option was pulling and after some testing, it looks like this option maybe a formatting option that is populating directly from the carrier. Currently the address info being included in the form is from the "Ship From" location section but this…

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  7. Germany shipping

    Would be good to be able to ship from Germany to our customers in Europe. Now that Brexit has happened we are diverting our Europe shipments from our UK office to our German office. WE use the same UPS, FedEx carriers but would like to be able to ship from Germany.

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  8. Separate Duties and Taxes - "Bill duties and taxes to payor of shipping charges"

    There is a button under shipping options titled "Bill duties and taxes to payor of shipping charges". We select this when shipping to countries where collect of VAT/GST is mandated by the country's government at the POS. For us, it is Australia, New Zealand, and the United Kingdom. We select this option so that the recipient does not get double charged for tax. We, the shipper/seller, collect tax and tax only, not duties! However, each time we select this option, FedEx charges us both duties and tax. Because the verbiage of this function indicates to the carrier that the shipper…

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  9. CN22 labels

    It would be beneficial if we had the ability to add label messages such as order numbers to CN22 international labels. Thanks!

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  10. order summary report

    Hi, It will be great it it will be possible to set a fixed custom declaration price PER courtly.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customer VAT numbers pull through to commercial invoices

    It would be great if there is a way to pull through customer VAT numbers onto our UPS commercial invoices created on ShipStation. At the moment VAT numbers are shown on a custom field but are not pulled through to the commercial invoices. This is vital when shipping high value EU shipments, especially now with Brexit.

    2 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  12. Declaration statement function desperately needs added

    Program Shipstation so it fully integrates with all necessary functions of international shipping.

    Since Brexit the EU requires a detailed declaration statement on high value items. This statement will also facilitate easier brokerage for all items if added to invoices. UPS provides this function but it is unavailable through shipstation currently thus making shipstation unusable currently for affected UK-EU orders. As its quicker just to book the items in on the UPS website so they travel EDI/ paperless with all the relevant details.

    Page 503 of the EU trade agreement details the neccesary info on the declaration statement. Non of…

    3 votes
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  13. Apply Bulk Action // Customs Declarations

    When we ship internationally, we ship a lot of packages that all have the same items. I wish there was a way that we could make a bulk action that applies the same customs declaration (description, quantity, value, HTS code, Origin) to hundreds of packages at once. Currently, the process where you have to enter 1 at a time is so time-consuming it's insane. Even if there is 1 item in the shipment it takes forever. When there are multiple items, forget it.

    Perhaps this could be included in an order import function and mapped, or perhaps it could be…

    4 votes
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    2 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  14. New country

    Hi, when are you having ShipStation available for Mexico? We already use ShipStation in US and Canada, and we are opening a new market (Mexico) and will ove to use SHipStation there as well.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  15. Select Shipping currency different to country currency

    Hi desperately need to be able to amend the functional currency of the website to EUR after Brexit (but we are based in the UK). If we cannot change this even in coding in the back end then Shopify becomes unusable for us?

    Thanks,

    Alison

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bill only the duties and taxes to a third party account (not the customer)

    I would like to know if it's a way that only the duties and taxes should get billed to a third-party account (not the customer), and the shipping charges should get billed to my primary account.
    I see this option bill duties and taxes to the payer of the shipping charges, but this meaning the customer from my research.
    I like to get it billed to a third party account, but only the duties and taxes.
    The shipping label should be paid from my primary fedex account.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  17. estimate for int'l duties and fees

    Please create a button that provides an estimate for int'l duties and fees. UPS offers this through their site so there's got to be a way that SS can integrate this. It would be super helpful especially for retailers whos customers pay the fees themselves.

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  18. Amazon EU / Germany fulfillment

    Now with BREXIT, there's no way to use Shipsation to connect to Amazon Germany to ship orders. It used to go through Amazon UK. Please add Amazon Germany ASAP!

    7 votes
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    3 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Customs invoice pricing

    Customs invoice pricing -- the price the customer paid (whether it included a discount or not, on the item) should be reflected in the customs pricing section so the invoice reflects the correct amount to bill duties and fees for. For example, if a customer got 20% off on a pair of jeans.. that price should show in the customs declaration section so the UPS generated international invoice is accurate. Our customers are very upset and severely over paying when their initial transaction included a discount to begin with-- it ends up costing them more money in duties depending on…

    1 vote
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    0 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
  20. northern ireland filter option

    With the new Brexit rules, Northern Irish shipments now require customs details, which at the moment for our company we are entering manually. Therefore, it would be very helpful and save a lot of time to have a 'Northern Ireland' filter option, similar to the 'International' filter, which would allow us to separate those orders. In particular this is important because when we try to bulk/batch print our labels, the system freezes when there is an order in the batch from N.I. but does not treat it as a proper error, so the wheel of death just spins forever, without…

    1 vote
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    2 comments  ·  International Shipping  ·  Flag idea as inappropriate…  ·  Admin →
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