The store configuration page doesn't mention anything about the resolution or file type requirements of branded logos (though I found the details after searching Google: https://help.shipstation.com/hc/en-us/articles/206640067-How-do-I-adjust-the-size-and-quality-of-my-store-logo- ). What's worse, the system will accept and display logo files that don't fit these requirements. I first tried uploading a SVG for better quality, and it successfully saved to the branding page and even rendered the image. However, previewing the tracking page showed the broken image icon. I decided to try a PNG (with transparency), but nothing even showed up. I then tried a JPG, but my resolution was too high, and it still wouldn't show. Then, I searched Google and figured out the problem.

Three possible solutions:
1). List the file format and resolution requirements on the branding page of the store configuration.
2). Display an error when the image doesn't fit the requirements (for goodness sake, don't accept, render, and store the image when it is the wrong size and even an unsupported format!)
3). Expand the number of supported formats and sizes.
4). Implement a conversion script that will accept different formats and sizes but scale/convert the image to the required size automatically.

I'm definitely loving the product so far, but since the system would happily take unsupported filetypes and sizes, I just spent at least an hour wondering why my logo wouldn't show up in previews and printed labels . . .

We need the ability to manipulate rates or show no rates for each user. Both UPS and FedEx have this feature in ups.com CampusShip and fedex.com ShipAdmin. We have many users and / or third party vendors that use our accounts and we charge them additionally or public rates when using our UPS/FedEx account. We need to be able add handling charges as a percentage or fixed amounts on top of base shipping charges. For some users, we’d like to hide the rates completely. This is common practice in shipping industry and we’re surprised you don’t have that configuration option available.