Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Is there a way to charge the customer for the return label?

    Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?

    176 votes
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    53 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for all your feedback.

    This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.

  2. Be able to select service on Branded Return Portal

    The branded return portal is awesome! I would love to use the feature but cannot based on the return service and package type default. There should be an option to select the original service and package type used on the order.

    For example, if I use USPS for my default return and a customer has a big heavy item, I tested this on an order by the way, it will cost $90.00 for USPS vs. $40.00 for UPS. If I use UPS for my default service and it's a small light item, it will cost $9.40 vs. $2.80 for First…

    77 votes
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    In consideration queue  ·  19 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Return Label Shipment Notification and Reporting

    Notify us (or designated email) when a return label has been used by the recipient (ie picked up by the carrier).

    Also, generate a report showing all unused labels

    66 votes
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    In consideration queue  ·  13 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Returns without Return Labels

    It should be possible for us to generate an RMA number without a return label. In cases where it is the customer's responsibility to pay for return shipping (Changed Mind, Ordered Wrong Product, etc) we still need to track the return for refunding.

    24 votes
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    In consideration queue  ·  2 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Return Email Message Template

    Please extend the email templates to also work for Return Email Messages. We'd like to be able to include fields from the order/shipment for Customer Name, Order Number, etc. Similar to Shipment and Delivery notifications.

    23 votes
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    In consideration queue  ·  4 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow customers to create Return Labels without prior shipments

    We sell repair services online where we have our customers ship their items to us (via Return Label) and then we ship the items back to them after being repaired. It's a two-way shipping in reverse. We need to give our customers the ability to ship to us with Return Label, but your system only allows them to create Return Labels for orders that have already Shipped. Give customers the ability to ship items to vendors. This is greatly needed for online repair services and nobody supports. The shipping/fulfillment provider that finally starts to offer a solution for this will…

    1 vote
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    0 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

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