Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Customize Branded Returns page

    Love the branded returns page, however we'd like to have the option to customize more to our liking.

    1. Allow us to modify and change reasons for return
    2. When reason of return is "Other" have a notes field for customer to enter details of return
    3. Ability to disable certain products from being allowed to be returned
    260 votes
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    68 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. international return labels

    The ability for Shipstaion to process international return labels. I know that you can not create an international return label in ShipStation because the ship from location has to be in the same country as your ShipStation account. We have to use a different service specifically for international return labels, making it extremely inconvenient and adds an unneeded expense on our part having to use two different services.

    150 votes
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    42 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone! Thanks for your comments here on international return labels. Can you tell us more about how you handle international returns? For example, if they follow the same return policy as your domestic returns or if there are more restrictions since international shipping requires additional documentation?

  3. Generate return labels for one or all of the packages in a multi-package shipment

    Currently, when generating a return label, you can only generate a label for a single package. Many of our orders are sent as multiple packages. If a customer desires to return there entire order, there isn't an easy way to generate multi-package return labels for an existing shipment.

    We'd really love this functionality.

    110 votes
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    41 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your input, everyone!

    If you’re creating this return yourself from a previously shipped order, you can create however many return labels needed.

    Once you’ve created the return label (within the shipment detail screen) for the first line item you’ve selected and created the label, you’ll stay in the returns screen in the order detail screen and press the blue + New Return link.

    This will allow you to create separate return labels for your line items.

    If this doesn’t work for you please let us know!

  4. Create Return Label Via API

    Our site allows customers to request an RMA. When we approve an RMA request, I want to automatically create the return label and email it to the customer via the API.

    95 votes
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    28 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for adding your ideas to the forum here! We’ll keep this in mind when updating our API; for now, we’d like to see what other users think about having return labels generated through the API before moving forward here.

  5. Built-In Returns Manager

    A built-in returns manager would be very useful for our business. Our needs would be relatively simple, and some of this functionality already exists:

    1. We would include a printed pre-paid return label with every package we ship.
    2. We would be able to track open returns in ShipStation, i.e., return labels that are currently in transit
    3. Unused return labels would automatically deactivate after X days for a refund
    4. When we receive returns, we would mark them as "Received" in ShipStation, which would automatically send the customer 1 of 2 possible template emails: either we accept the return and will issue a…
    15 votes
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    1 comment  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for letting us know you’d like a better way to handled your returns. We’d like for your idea to gain more support from other users before making a decision.

    Please comment here in the forum with additional information that may catch the attention of other users.

  6. Adjust weight listed on automatic return labels

    Our outgoing shipments are about 8 ounces heavier than the return shipment. Am loving the convenience of the auto-generated return labels to bother manually correcting the weight on the return labels, but would love a feature that allowed me to set the weight of the return shipment to a different amount (in our case, "outgoing weight-8oz").

    14 votes
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    5 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Two ups accounts return label

    I have two UPS accounts set up in ShipStation.

    When I ship out something on a specific UPS account, and it needs to be returned, I would like to be able to create a return label on that same account. However, ShipStation only let's me create return labels on the primary account.

    So if I ship labels on a secondary UPS account, the only way to print a return label on that secondary account is to temporarily edit the global settings to make it the primary UPS account, then switch it back after I print my return label.

    I would…

    14 votes
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    6 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
    If you know any other users that are interested please send them here!

  8. return labels in bulk

    We need to print return labels in bulk. With shipstation, we have to do this one label at a time which is tedious. We should be able to make return labels in batches, just like we are able to create labels in batches. One label at a time just does not make any sense at all.

    12 votes
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    4 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. RMA Page / Notice or Alert / Search Functionality

    Now that you have a decent start with the Customer Generated RMAs, it would be very useful to have a page for RMAs (and their current status). Or at least add a way to find a specific RMA in your search functionality.

    As the system is currently configured, we get packages returned to us out of the blue and it takes a little more work to determine what order the return belongs to before we can process it.

    Also, we are currently logging all received RMAs in a spreadsheet and had a case where the order number was not logged…

    7 votes
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    3 comments  ·  Returns Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for bringing up all this great info on returns, @chesshouse! Your return labels have the RMA number printed on them. Once you receive a package, you can use the advanced search on the shipments page to look up orders by the RMA number.

    When you use advanced search on shipments, remember to change the category to returns (this is the first field you see after clicking “advanced search”). This will be the most direct way to look up your returns.

    You can also do a quick search by your customer’s name or city. This will pull up all of the shipments associated with their name or the city. Then you can click on the returns tab to view all returns.

    As for your spreadsheet logging, can you give me more detail on what you’re doing with it?

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