Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
______________________________________________


ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Scan and store serial numbers of shipped orders

    We'd like to be able to scan outgoing products and associate them to their orders as they are being shipped out.

    66 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    In consideration queue  ·  12 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shipping and Quotes for Multiple Packages

    We ship a large majority of our orders in multiple packages and currently do so manually by going into the order, clicking "+" next to "Package" to ship multiple packages, and applying a "Package Set". It would save a lot of time to allow multiple packages when creating new "Preset Groups" under the "Products" tab. Currently, it only allows us to preset one package under "Shipping Defaults" when adding a Preset Group. Please also input a "+" button for multiple packages for the Rate Calculator and when creating return labels. These new additions would improve our workflow and the efficiency…

    58 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    In consideration queue  ·  16 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customizing Carrier Drop Down Lists

    As Shipstation is adding new carriers the list of carriers in the drop down lists is getting so long that it now requires scrolling to access popular carriers like UPS. This is really cumbersome when updating shipping information from a drop ship or external shipping process. How about either suggestion carrier based on the tracking number (which would also increase speed) or at least allow personalized reorder of carrier list or even turn off carriers not used by users in preferences.

    42 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    27 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. Sending or showing multiple package tracking numbers to let customers know more packages are coming if they receive one of multiple package

    Sometimes our customers get confused when they receive one of multiple packages and open the package, there are not full items they ordered, because they only can see one tracking number and they don't expect more packages are coming. Sending or showing multiple package tracking numbers can help customers to know whats going on their orders and definitely reduce these concerns.

    42 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    In consideration queue  ·  10 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Drop-menu for multi-Package Shipments

    A lot of our shipments are multi-package shipments. So when we enter the screen to add packages, it asks us to enter the weight and dimensions of each package.

    You have solved the problem for multi-package products. However, if it is a long list of different products, we still need to enter the dimensions and weight of each package. As you cannot save a profile of an odd order with many different products.

    I wonder if it is possible to instead of entering this data, to simply choose the item with a drop menu out of the data base. This…

    29 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    In consideration queue  ·  6 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Alerts for shipment delivery exceptions

    Recently we had a package that was returned to sender. The tracking information shows that we received the package, but we believe the package to be lost.

    Our team had not been regularly checking the delivery exceptions tab of the shipments page, so this order went into the error state without us knowing about it.

    If we could choose to turn on alerts when orders go into the delivery exception state, our team could have investigated and addressed the issue much sooner.

    29 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    In consideration queue  ·  4 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. If you can't go around pre-paid postage, how about creating a feature to automatically void a label if tracking isn't updated within X weeks

    So the idea of not having to do pre-paid return labels seems to be dead (it was posted almost 4.5 years ago).

    How about having ship station automatically void a label if the tracking hasn't updated in X weeks time? If I can void it manually, there should be no excuse why ship station can't have this feature to automatically void it for me for USPS service.

    Maybe even have it for UPS/Fedex as well?

    26 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    In consideration queue  ·  6 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Automatically notify when late delivery

    Would be great if there was a way that ShipStation could notify us whenever a package is late. This way we know when USPS or UPS aren't within their guaranteed time window (i.e. UPS One-Day or USPS Express, etc) so we can request a refund from that carrier.

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    In consideration queue  ·  2 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add your own carriers to mark as shipped list

    We use a variety of shipping and freight options that are not available as carriers in shipstation. When we choose a shipping company outside of shipstation we will come back and manually mark the order as shipped. But when we go to select the carrier we are using, they are not available so we have to select "Other".

    We should be able to create CARRIERS so we don't have to select "other" for every outside shipping company. Adding new carriers would make it easier to keep track of which carrier was used instead of relying on a tracking number and…

    14 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Shipment Management  ·  Flag idea as inappropriate…  ·  Admin →

Feedback and Knowledge Base