Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
Be sure to include real-world examples and scenarios.

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  1. Integration with SalesForce

    As I am sure that many of us use SalesForce for our CRM, it would be great if ShipStation would take all of our customer transaction data and put it into our SalesForce ORG and enable us to ship directly through SalesForce. Sending return labels through SalesForce would also be awesome!

    11 votes
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    Hello!

    Thanks for submitting this request! While we don’t have a direct integration with SalesForce, there is a service called Cloud Conversion that can send integrate your SalesForce and ShipStation accounts. You can learn more about them here: http://www.cloudconversion.com/

    Please note that this will be a beta integration until there is an official partnership in place.

    Thank you,

    ShipStation

  2. Please integrate with Shipped By NewEgg fulfillment

    I use Shipped By NewEgg for quote some packages and it would be nice, if I could use it with the same streamlined easiness as Amazon FBA.

    23 votes
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    Hello,

    Thanks for bringing this up! We’ll keep this in mind, but would like to see more interest from other ShipStation users before we pursue a partnership. If you know any other users that are interested please send them here!

    Thank you,

    ShipStation

  3. Pay-on-use return label emailing

    We create pay-on-use return labels for every shipment we send out. We want to give customers the option to print their labels at home/office. Please add the ability to check a shipment as requiring the label be emailed to customers (not every customer will want an emailed label, potentially).

    Thanks!

    10 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We currently support “pay-on-use” return labels with FedEx and UPS. We plan to add this functionality for USPS and other carriers soon. We’ll be sure to update this request once this feature has been implemented. Please note that we cannot support this functionality unless the provider supports it as well. We’re working hard with our partners to get this added.

    Thanks again!

    ShipStation

  4. Import Warehouse Location from Volusion

    We would like a way to include "Warehouse Location" in the product attributes that are retrieved from Volusion. We have a custom product attribute in Volusion database for "WarehouseLocation" and it would be great if the that information could be imported to ShipStation

    7 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will need to review the integration documentation for Volusion to determine if they are sending us this information. As a third party integration, we can only use information that is sent to us from Volusion. We will update this request once we determine if this is possible.

    Thanks again!
    ShipStation

  5. As a bio ethanol fireplace seller, we often need to mark FedEx fuel shipments as "ORM-D". Would love to see support for this.

    As a bio ethanol fireplace seller, we often need to mark FedEx fuel shipments as "ORM-D". Would love to see support for this, even though I doubt there's a lot of folks who need it. For us it means having to create a manual label via FedEx which on it's own wouldn't be terrible if orders only contained fuel, but when orders contain multiple items and only one shipment box is fuel, it gets cumbersome. Thank you! -Salvage Design

    22 votes
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    Hi, everyone! Here’s an update:

    We recently added the ability for you to mark your FirstMile DHL Global Mail shipments as “Dangerous Goods” under “Other Shipping Options” where you’ll be able to select “ORM-D” or other types of goods.

    If you’d like for us to add it for any other carriers, please let us hear you in the comments section of this forum! Another piece of information that will help is how often you’re shipping these goods.

  6. FedEx Freight - LTL

    We would like to ship our LTL items under our FedEx Freight account for LTL items. This is for Economy Shipping and Expedited by ground not AIR.

    143 votes
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    Hello,

    We are still interested in supporting LTL Freight. However, our current infrastructure does not support any LTL shipping providers. We will continue to review the integration and let you know once any updates occur.

    Thanks again!
    ShipStation

  7. "commercial invoice"

    Customs 2014: Combine all requests for fixes (actually government requirements) to Customs forms (both Commercial Invoices and the 3 possible Certificate of Origins) so that they are completely system generated within ShipStation.

    currently there are about a dozen different requests to all focused on the incomplete customs forms generated out of SS. if you cant API to our existing complete and customs compliant forms from FedEx or UPS, please allow us a template to merge out SS shipping info onto.

    for any export orders over $2600, the failure of SS to go out to census.gov to get and print the…

    74 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

  8. Amazon Japan

    We would like to see Amazon Japan added to the list of available marketplaces.

    20 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We do have a “beta” integration with Amazon Japan. You can get added to the beta by contacting our support team and requesting access. You’ll need to follow these instructions and provide them with the correct information though:

    Go to http://developer.amazonservices.jp, click Sign up for MWS, and log in with your Amazon Seller credentials.
    Select the “I want to give a developer access…” option, and enter:
    Developer Name: ShipStation
    Developer Account No: 6817-6310-0763
    Follow the prompts, then copy the Seller ID and MWS Auth Token into your email to support.

    They should be able to enable this store on your account for you.

    Please note! Most US carriers do not support foreign characters on the labels. This means you’ll need to translate the recipient information before a label can be created.

    You can reach out…

  9. A partnership with lightspeed

    check out lightspeedretail.com, it is a complete POS for retail brick and mortar and webstore, does the inventory, enables you to check inventory from anywhere you can get a wifi connection! Works off a laptop, iPad and iPhone, good for trade shows, etc etc, a shipping interface would be PERFECT!

    60 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

  10. HazMat service with my already in place contract from UPS

    I ship smokeless powder which qualifies as Hazmat, a feature I need. Please, as we are Mac based, UPS seems to have no plans for an Apple version of World Ship and Hazmat has to be computer generated.

    44 votes
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    @James, thanks for checking in on this one. We’re still interested in this idea and we don’t have a timeline on it. This is something that will need further investigation from our end as well as working with UPS to be able to further integrate Hazardous Material support.

  11. Kickstarter integration!

    It would be a dream to be able to fulfill Kickstarter orders more smoothly, perhaps by plugging Kickstarter directly into ShipStation as a store? Currently we export a CSV file from Kickstarter, sort and tidy up the file (such as add the Item Name and SKU, or make backer change requests), and import the orders to a ShipStation Manual Store that we create for each campaign. Another small pain in the process is the disappearance of special international characters when saving the corrected CSV file in Excel (we're looking into Libre Office to avoid this issue).

    There are entire services…

    10 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to KickStarter and expressing your interest in an integration to help expedite this process.

  12. CommerceHub Integration

    You really need to integrate with CommerceHUB. WE just signed up with HomeDepot.com online portal and the require the use of CommerceHUB to fulfill orders through their system. This is a large company that services huge online companies like bestbuy, walmart, toysrus and more. Please get an integration set up asap and take over the shipping integration world!

    151 votes
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    Thanks for bringing this up! This idea is definitely on our radar, but we would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to CommerceHUB and expressing your interest in an integration to help expedite this process.

  13. API - multiple packages

    It would be great to be able to automate multiple packages per order through the API.

    194 votes
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  14. SED citation on Label and customizable commercial invoice

    We have been employing shipstation as our primary shipping software domestically. We would also like to incorporate shipstation as our primary shipping software for "BULK INTERNATIONAL" Shipments.

    Currently shipstaton does not offer the ability to add the SED/EEI filed to the label that is generated. To ship internationally the label must have an AES Citation. Shipstation does not cover EEI,

    Most shipping software such as shiprush and shipwire already incoporate these features and they should be easy to implement.

    In addition to the AES citation we would like an editable platform for commercial invoice generation. Currently Trade documents are generated…

    29 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will need to review the API documentation with our carriers to determine if this is possible with our current integrations. As of now, we send all shipping parameters to a carrier, they generate the labels/manifests/customs declarations/etc in real time, send it back to us, then we allow you to easily print them in our software.

    We will be sure to let you know once we have an update!

    Thanks again,
    ShipStation

  15. 218 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  16. Merge US carriers and Canadian carriers in one account

    We would like to add the Canadian carriers under our US account in ShipStation.

    We have warehouses in USA and Canada, and sometimes it's cheaper to ship the Canadian orders from USA.

    By having all the carriers into 1 account, we can easily compare the shipping cost and choose the right warehouse and right carrier. Now we have to create separate account and navigate between the accounts to do that and also pay 2 subscriptions.

    81 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We are currently reviewing options to consolidate accounts. However, our current infrastructure and partnership with carriers does not allow us to merge the accounts at this time though. We will be sure to let you know once we have an update!

    Thanks for you for your support,
    ShipStation

  17. Make Etsy append variation to the end of an item name like eBay does.

    We have variations for almost all of our products and we use a filter to sort by variations. Since eBay automatically puts the variation in the item name it's great. BUT Etsy variations only show if you click on an individual item. If you could add the Variation to the end of the Item name also my life would be perfect.

    10 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! As a third party integration, we can only import information sent to us from Etsy. If Etsy does not send us this information, we cannot display it in ShipStation. However, we will review their API and determine if this is something we can support. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  18. Ability to download tracking information of orders fulfilled by FBA

    In the reports tab, you can only export orders which are shipped via a carrier. If you use a fulfillment provider (like FBA) then you cannot download/export those orders.

    I think this is a bug. When I reported it as a bug, support team asked me to request as a new feature

    17 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! You can export your FBA/Shipwire fulfillment information by going to Shipments > Fulfillments > Export.

    However, we will discuss adding these shipments to the Shipped Orders report on the Insights tab. At this time, that report is reserved for shipments made within ShipStation. We’ll let you know once we have an update!

    Thanks again!
    ShipStation

  19. Add "Direct Link" As An International Shipping Provider

    Direct Link offers international shipping priced from 20 to 50% less than current USPS International rates. Direct Link is operated by Swedish Post and has 3 offices in the U.S. ShipStation users would ship their International packages to a Direct Link Office, Direct Link ships out the package with a Swedish post mark and hands off to the receiving countries postal system. Also, would want ShipStation to interface with posten.se's API for tracking numbers.

    15 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We will review an integration with Direct Link and let you know once we have an update. We appreciate your patience.

    Thanks again!
    ShipStation

  20. Integrate with Drupal Commerce

    We're using Drupal Commerce and, not surprisingly, would love SS and DC to play nice together.

    18 votes
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    Hello!

    Thank you so much for voting on this feature and helping us continue to improve ShipStation. We are currently reviewing an integration with Drupal Commerce and will be sure to update you once we have made a final decision.

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Drupal Commerce and expressing your interest in an integration to help expedite this process.

    Thanks again,
    ShipStation

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