Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Select Cheapest Service

    i would like shipstation to be able to choose the cheapest shipping method for each order that comes in. currently, i use UPS & USPS and i have to manually select between the 2 services to see which one is cheaper. this process is very time consuming and needs to be done on an order by order basis. i would like shipstation to automatically upload the cheapest shipping method so i can print all the labels at once.

    434 votes
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    We are currently working on a feature that displays the best way to ship (either based on best price or fasted delivery time). The goal is to show the best way to ship across all of your connected carriers.

    The next phase of this feature will include automation options. We’ll update this post when the development work has begun.

  2. Make use of UPS's smart pick up feature.

    UPS knows to pick up a package that ready for pickup without having to have a daily pick up.

    311 votes
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    Hi @all

    Thanks for leaving your thoughts, everyone! Our product team will review your idea and we’ll let you know once a decision has been made.

    For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.

  3. Add UPS Simple Rate

    We are adding UPS's new shipping program called Simple Rate, we need this added to ShipStation.

    257 votes
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  4. Sendle (USA)

    Would love to be able to integrate Sendle (USA) as a carrier. It's available in Australia so hopefully this wouldn't be too difficult since you already have the option available in the Australia market. Really don't want to use another platform but the shipping options/pricing are great!

    217 votes
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  5. CommerceHub Integration

    You really need to integrate with CommerceHUB. WE just signed up with HomeDepot.com online portal and the require the use of CommerceHUB to fulfill orders through their system. This is a large company that services huge online companies like bestbuy, walmart, toysrus and more. Please get an integration set up asap and take over the shipping integration world!

    171 votes
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  6. FedEx Freight - LTL

    We would like to ship our LTL items under our FedEx Freight account for LTL items. This is for Economy Shipping and Expedited by ground not AIR.

    166 votes
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    Hello,

    We are still interested in supporting LTL Freight. However, our current infrastructure does not support any LTL shipping providers. We will continue to review the integration and let you know once any updates occur.

    Thanks again!
    ShipStation

  7. Zoho Inventory Integration

    Hi
    We've been on shipstation for many years now. We're moving into the wholesale business, and need to use Zoho for our CRM to best prospect and manage accounts. We need transaction data back to Zoho so we can see how accounts are trending, etc. Anyway - we're using Magento as our front-end, but Zoho Inventory for our ERP (and it talks to Zoho Books, and back to CRM and to Support - yada....) All in, we'd like to be able to book Sales Orders in Zoho Inventory (instead of Magento) and SHIP from Zoho Inventory. This is all a…

    134 votes
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    Hi, thank you for your feedback on Zoho Inventory. While we do not currently have a native integration we do have an ecosystem of solution partners who may be able to help. For more information please complete the integration request form and we will have someone reach out to learn more about your integration needs.https://hubs.ly/H0xYDKj0

  8. Wholesale Platforms (Faire/HelloAbound, etc)

    With the advent of so many wholesale portals vs trade shows, we manage shipping for 4 different portals. When will shipstation start to offer some solutions for wholesale platform integrations? Right now it seems like everything is focused on retail.

    130 votes
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  9. 130 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

    As developing a seamless integration typically requires cooperation from both parties, we recommend reaching out to Golden State Overnight and expressing your interest in an integration to help expedite this process.

  10. Add Speedee Delivery as a shipping option

    Please add Speedee Delivery as a shipping integration! All of our shipping is equally between UPS, Speedee, and USPS.

    121 votes
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    Thanks for all your feedback and votes for this integration request. We are currently exploring a partnership and possible integration with SpeeDeeDelivery.

    This is still in the early stages, so at this time we do not know what the outcome will be. If we add this integration to the roadmap in the coming months, we will update this post to let you know.

  11. Merge US carriers and Canadian carriers in one account

    We would like to add the Canadian carriers under our US account in ShipStation.

    We have warehouses in USA and Canada, and sometimes it's cheaper to ship the Canadian orders from USA.

    By having all the carriers into 1 account, we can easily compare the shipping cost and choose the right warehouse and right carrier. Now we have to create separate account and navigate between the accounts to do that and also pay 2 subscriptions.

    106 votes
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    Hello,

    Thank you for submitting this request/voting and helping us to improve ShipStation! We are currently reviewing options to consolidate accounts. However, our current infrastructure and partnership with carriers does not allow us to merge the accounts at this time though. We will be sure to let you know once we have an update!

    Thanks for you for your support,
    ShipStation

  12. Allow Cart Attributes to be Mapped to CustomFields (Shopify)

    Allow specific Shopify Cart Attributes to be mapped to ShipStation's CustomFields. This would need to be based on the key of the Shopify Cart Attribute. For instance, the Cart Attribute with the key of "date" might be mapped to "CustomField1".

    Cart attributes are Shopify's primary extensibility point for individual orders, allowing app, theme, and shop developers to add custom properties to an order:

    https://help.shopify.com/themes/customization/cart/get-more-information-with-cart-attributes

    CustomFields (e.g., CustomField1) are the analogous concept in ShipStation:

    https://help.shipstation.com/hc/en-us/articles/205928478-ShipStation-Custom-Store-Development-Guide#4a

    ShipStation currently imports Shopify Cart Attributes as part of the [Notes From Buyer] field. ShipStation, however, does not allow Shopify Cart Attributes to be mapped to…

    92 votes
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  13. Delivery Time API

    The ShipStation API has a "Get Rates" endpoint that allows a consumer to retrieve rates for carrier shipping services, much like the Rate Calculator in the web interface (except the API requires you to specify the carrier).

    In the response, the call returns the following fields:
    - serviceName (FedEx First Overnight)
    - serviceCode (fedexfirstovernight)
    - shipmentCost (87.8)
    - otherCost (2.63)

    In the web interface, it also returns Package (which I'm not too concerned about) and Delivery Time ("7 days," "3 days," etc).

    It would help me tremendously to have the API report the Delivery Time for each rate…

    86 votes
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  14. fedex ground collect

    Please add Fedex Ground Collect. This should be included and I am surprised its not. Almost every big box store I have ever shipped for requires Fedex Ground Collect. Thanks.

    85 votes
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    Hi everyone – Thanks for all of your feedback on this! To understand this better, it would helpful if you could let us know why this is important for you, what you are wanting to achieve and your current workflow today? We’d like for this idea to gain some traction, so feel free to provide us with more detail on this and your workflow.

  15. A partnership with lightspeed

    check out lightspeedretail.com, it is a complete POS for retail brick and mortar and webstore, does the inventory, enables you to check inventory from anywhere you can get a wifi connection! Works off a laptop, iPad and iPhone, good for trade shows, etc etc, a shipping interface would be PERFECT!

    83 votes
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    Thanks for bringing this up! We’ll keep this in mind but would like to see more interest from other users before we pursue a partnership. If you know any other users that are interested please send them here!

  16. Add UPS SurePost to rate calculator

    UPS SurePost does not show in the rate calculator when trying to determine the cheapest method for Free Shipping.

    Can we get all UPS and FedEx US Postal Delivery shipping methods (i.e. UPS SurePost & Fedex SmartPost) to show in the calculator?

    80 votes
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    Thanks for your feedback and comments.

    We are investigating whether this will be possible with the UPS Surepost API and integration requirements. We will update this thread when we know more and can determine if it’s possible to accomplish this request.

  17. mercari (the selling app) store

    I ship lots of packages to buyers on Mercari. Would love to be able to use ShipStation for printing my labels.

    79 votes
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  18. "commercial invoice"

    Customs 2014: Combine all requests for fixes (actually government requirements) to Customs forms (both Commercial Invoices and the 3 possible Certificate of Origins) so that they are completely system generated within ShipStation.

    currently there are about a dozen different requests to all focused on the incomplete customs forms generated out of SS. if you cant API to our existing complete and customs compliant forms from FedEx or UPS, please allow us a template to merge out SS shipping info onto.

    for any export orders over $2600, the failure of SS to go out to census.gov to get and print the…

    77 votes
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    Hello,

    Thank you for submitting this request and helping us to improve ShipStation! We need to determine if this is possible through the carrier API. We do not actually generate any of the Commercial Invoices or Customs Forms. We send the shipment information to the carrier, then they generate the form in realtime and send it back to ShipStation so you can easily manage/print it. We will let you know once we have an update.

    Thanks again for your request,
    ShipStation

  19. Xero

    Many retailers in the UK use XERO for invoicing, accounting and tracking their inventory. We think XERO and Shipstation could be synchronised.

    73 votes
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  20. edit order shopify

    At this time with Shopify's new order editing feature, shipstation currently only supports adding line items to current orders.

    We would like the feature to also support removal of items as well. Otherwise we have to split orders which is not efficient.

    72 votes
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