Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. cn22

    Create CN22 and CN23 declarations for international Royal Mail parcels

    45 votes
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    5 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Providing vat invoice for UK buyers

    If you are a vat registered company in the UK, you are obliged to provide vat invoice to the buyers. We have many customers asking for vat invoice in our business. It would be great if you could add var invoice option to Shipstation which is i believe very important.

    22 votes
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    2 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    This issue should now be addressed with the ability to save multiple tax ID numbers in ShipStation and add them to your shipments. These TaxID number then print on CN23 and commercial invoices, which you include with your shipments.

  3. Add Print tag automatically after printing a packing slip

    Add Print tag automatically after printing a packing slip. this way orders can't get picked twice or packed twice

    9 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    ShipStation’s new layout (formerly known as ShipStation V3) now tracks the print status for your packing slips. The shipment record has a column for “Packing slip printed” that you can view in the Shipments page. Additionally, if you attempt to print a packing slip that has already been printed, ShipStation will pop up an alert to let you know the slip has been printed already and ask if you want to print another.

  4. Add support for purolator label message

    Add support for custom messages on the purolator label, purolator eship allows in registering one but your platform does not allow it

    9 votes
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    completed  ·  1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Scanning based Label Printing workflow

    Scan barcode to print shipping label

    This is a production line workflow.

    We create our shipments via your API ahead of time. So on a given Monday we might have 1,000 shipments already set up that are shipping throughout the week.

    This is what we want to do:
    - Create a barcode associated with each shipping label
    - We print barcodes and place on each box on our production line
    - Person scans barcode which automatically finds its matching shipping label and automatically prints the shipping label

    It's critical that no clicking or keyboard shortcuts would be required. We need…

    8 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for adding your thoughts here!

    We’ve completed our Scan to Print functionality which allows you to scan a barcode to purchase and print the label without using your keyboard or mouse.

    We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas.

    The input you gave is still on our radar and under consideration for future enhancements and your insights are greatly appreciated.

  6. Scan to Print Not Working for carriers without rates

    Scan to Print only works with shipping services that return a real time rate through the API. So shipping services such as DHL via Endicia, Globegistics, UPS MI, Asendia, etc. cannot be used with the Scan to Print service. As 90% of all our packages are sent via DHL/Endicia or Globegistics, this functionality is completely useless for us. Please fix this.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Packing Slips Pg.2 Cont'd...

    I prefer to print my Shipping Label & Packing Slips on the same sheet of paper, however...

    I noticed that if the Packing Slip Line Items exceed what can fit on a standard sheet of printing paper, it simply gets cut off...

    Reached out to ShipStation Support and they said there is no way to make it so the excess content of the Packing Slip continues to print on a 2nd page.

    ShipStation Support recommended I request that feature added, here on this forum, so...here I am! fingers crossed

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for sharing this with us! Please reach out to our support team to have this setting turned on for you. I see you last spoke with our team here and I’ve let them know how to handle it.

  8. default packing slip

    The default packing slip should be editable or a custom packing slip should be able to be set as the default slip. Switching every order individually or as a bulk action is an added unnecessary step and can pose an avenue for an easily made mistake when there is consistently rotational labor using the application.

    3 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. I recently started using the scan to verify function in ship station. This option works really well however it does not have the rate browse

    I recently started using the scan to verify function in ship station. This option works really well however it does not have the rate browser that the traditional shipping method has. Is there anyway to activate that so it appears when using the scan to verify function?

    3 votes
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    completed  ·  0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. Prevent Double Printing

    We would love to have a pop-up to prevent a batch from being printed more than once. Over the past 3 months, we have had 3 instances with 3 different employees printing a batch twice. This resulted in all orders from these batches being sent out twice, so we paid double for shipping and cost of the products for all of these orders. This happened because the tiny "mark when printed" checkbox was not checked when it was printed the first time. A pop-up to say something like "This batch has already been printed. Do you want to print it…

    3 votes
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    completed  ·  0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add "Packing Slip Printed" column to Orders section

    The Shipments section has this column available, but it would be helpful to also have this in Orders. It would make open orders more scannable (by eye) and sortable based on the print status.

    For example... If a customer wants to change their order, and we see the packing slip has been printed, we know it's being picked and we need to stop it before it ships. And so on.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  12. quickship

    Using Quickship has greatly sped things up in our order processing, but we occasionally encounter issues with warnings being hidden. For example, If an order is canceled by the customer while it is in the process of being picked/shipped, it can still be shipped out since the canceled warning is hidden by using Quickship. This results in additional work and costs for us.

    There is a long list of potential errors that are hidden by using Quickship: https://help.shipstation.com/hc/en-us/articles/208740268-How-do-I-skip-the-warnings-I-get-while-I-m-creating-a-shipping-label-

    It would be nice to be able to either have the ability to select warnings to handle as errors or at least…

    2 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  13. Label messages for UPS UK

    Are you able to fix an issue so that label messages can be sent to UPS UK please.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Multiple logos

    I do fulfillment for multiple companies. I would like to be able to either select a different logo for each label OR opt to have no logo on the label. On a case by case basis, as labels are printed, without having to go into account management.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for bringing this up! The way to do this would be to create a new manual ShipStation store for each of your clients. Each store you set up will have its own branding components (including logo). If you reach out to our team from the help center (help.shipstation.com), we’ll be able to walk you through what it would mean to have that set up!

  15. Rate Calculator on V3 Scan and Verify Label Creator

    The biggest game changer in V3 is the Scan and Verify feature. This alone is helping us to make the decision to stay with SS after making the decision to leave because this feature is so crucial to eliminating misshiped orders.

    Just one down side, the ability to check rates in real time is no longer available during label creation in the Scan and Verify screen and that feature alone is priceless.

    I have attached two images displaying how V2 has the option during label creation and how V3 does not have that option in the same checkout process.

    Until…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bring Back 1-Time Print Setting Override on Order Details Page

    In the past, you used to allow a 1-time print settings override by holding down the Create Label button. This would bring up the Settings box and you could choose a differnt setting for that particualr label. Now the easiest way is to create the label with your Remembered Selection, then go to the Shipments tab, check the box for the shipment and there you can go to Print, then hold down the Labels selction in the pulldown menu. This is a waste of time and paper.

    We normally print to label, so prefer to have that setting Remebered, but…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

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