Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
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  1. cn22

    Create CN22 and CN23 declarations for international Royal Mail parcels

    45 votes
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    5 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Print tag automatically after printing a packing slip

    Add Print tag automatically after printing a packing slip. this way orders can't get picked twice or packed twice

    9 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    ShipStation’s new layout (formerly known as ShipStation V3) now tracks the print status for your packing slips. The shipment record has a column for “Packing slip printed” that you can view in the Shipments page. Additionally, if you attempt to print a packing slip that has already been printed, ShipStation will pop up an alert to let you know the slip has been printed already and ask if you want to print another.

  3. Scanning based Label Printing workflow

    Scan barcode to print shipping label

    This is a production line workflow.

    We create our shipments via your API ahead of time. So on a given Monday we might have 1,000 shipments already set up that are shipping throughout the week.

    This is what we want to do:
    - Create a barcode associated with each shipping label
    - We print barcodes and place on each box on our production line
    - Person scans barcode which automatically finds its matching shipping label and automatically prints the shipping label

    It's critical that no clicking or keyboard shortcuts would be required. We need…

    8 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for adding your thoughts here!

    We’ve completed our Scan to Print functionality which allows you to scan a barcode to purchase and print the label without using your keyboard or mouse.

    We’ve reviewed your idea and the overall user feedback and are closing your idea to give your votes back since there hasn’t been any activity here in awhile. This allows everyone to use their votes on other ideas.

    The input you gave is still on our radar and under consideration for future enhancements and your insights are greatly appreciated.

  4. Scan to Print Not Working for carriers without rates

    Scan to Print only works with shipping services that return a real time rate through the API. So shipping services such as DHL via Endicia, Globegistics, UPS MI, Asendia, etc. cannot be used with the Scan to Print service. As 90% of all our packages are sent via DHL/Endicia or Globegistics, this functionality is completely useless for us. Please fix this.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Packing Slips Pg.2 Cont'd...

    I prefer to print my Shipping Label & Packing Slips on the same sheet of paper, however...

    I noticed that if the Packing Slip Line Items exceed what can fit on a standard sheet of printing paper, it simply gets cut off...

    Reached out to ShipStation Support and they said there is no way to make it so the excess content of the Packing Slip continues to print on a 2nd page.

    ShipStation Support recommended I request that feature added, here on this forum, so...here I am! fingers crossed

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for sharing this with us! Please reach out to our support team to have this setting turned on for you. I see you last spoke with our team here and I’ve let them know how to handle it.

  6. default packing slip

    The default packing slip should be editable or a custom packing slip should be able to be set as the default slip. Switching every order individually or as a bulk action is an added unnecessary step and can pose an avenue for an easily made mistake when there is consistently rotational labor using the application.

    3 votes
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    1 comment  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add "Packing Slip Printed" column to Orders section

    The Shipments section has this column available, but it would be helpful to also have this in Orders. It would make open orders more scannable (by eye) and sortable based on the print status.

    For example... If a customer wants to change their order, and we see the packing slip has been printed, we know it's being picked and we need to stop it before it ships. And so on.

    3 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. quickship

    Using Quickship has greatly sped things up in our order processing, but we occasionally encounter issues with warnings being hidden. For example, If an order is canceled by the customer while it is in the process of being picked/shipped, it can still be shipped out since the canceled warning is hidden by using Quickship. This results in additional work and costs for us.

    There is a long list of potential errors that are hidden by using Quickship: https://help.shipstation.com/hc/en-us/articles/208740268-How-do-I-skip-the-warnings-I-get-while-I-m-creating-a-shipping-label-

    It would be nice to be able to either have the ability to select warnings to handle as errors or at least…

    2 votes
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. Label messages for UPS UK

    Are you able to fix an issue so that label messages can be sent to UPS UK please.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple logos

    I do fulfillment for multiple companies. I would like to be able to either select a different logo for each label OR opt to have no logo on the label. On a case by case basis, as labels are printed, without having to go into account management.

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi! Thanks for bringing this up! The way to do this would be to create a new manual ShipStation store for each of your clients. Each store you set up will have its own branding components (including logo). If you reach out to our team from the help center (help.shipstation.com), we’ll be able to walk you through what it would mean to have that set up!

  11. Bring Back 1-Time Print Setting Override on Order Details Page

    In the past, you used to allow a 1-time print settings override by holding down the Create Label button. This would bring up the Settings box and you could choose a differnt setting for that particualr label. Now the easiest way is to create the label with your Remembered Selection, then go to the Shipments tab, check the box for the shipment and there you can go to Print, then hold down the Labels selction in the pulldown menu. This is a waste of time and paper.

    We normally print to label, so prefer to have that setting Remebered, but…

    1 vote
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    0 comments  ·  Printing & Documents  ·  Flag idea as inappropriate…  ·  Admin →
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