Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Combine orders automatically

    Auto combine feature for multi orders when they have the same shipping address.

    534 votes
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    154 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.

    Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.

  2. Add Picked Up, Hand Delivered as Mark as Shipped carrier options

    When I hand deliver or the customer picks up and I manually mark it as shipped, it requires me to select a carrier, so can you make a carrier in the drop-down that is "picked up" and does not request a tracking number to be put in and maybe make another carrier that is "hand-delivered" or "self-delivered" and also does not require a tracking number?

    422 votes
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    109 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback and supporting comments!

    We’ve sent this feedback to our product team to consider in our 2021 roadmap.

    We encourage you to continue to vote and comment on this request to let us know any details around this feature that may help you solve your specific business challenges.

  3. Customizable Views and User Permissions

    Ability to further customize what each user sees in ShipStation (Shipped, Cancelled tabs on the left side of page)

    When we have people join our shipping team, I know that ShipStation can be a bit overwhelming. So the simpler and more straightforward the layout, the easy it is to train people.

    What it accomplishes: Easy way to train new employees.

    138 votes
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    42 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  4. transfer manual order

    For example we have 3 business running and they don't have an option to export the orders (it's not amazon/ebay).
    So we use 3 manual stores and sometimes we have errors, an order that is shipped from 1 manual stores, actually needed to be shipped from other.
    Having an option to transfer order would be great.
    Thanks

    108 votes
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    In consideration queue  ·  19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Being able to customize the name of each Custom Field would be incredibly helpful.

    When I import from a CSV, I'd love the opportunity to customize our Custom Fields (1-3) so that it's clear what they're being used for. We currently have to use a shared document with a key. And that's not as simple as just being able to have a column that clearly says what the data means.

    62 votes
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    In consideration queue  ·  19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  6. Lock packer to "Ship From" location

    We would like to lock packers via admin setting to a warehouse location so that packer will not have to constantly use a drop down menu on order detail page to choose his location.

    This feature should be beneficial to any SS user where there is more than 1 warehouse.

    I.e. David the packer is located in NY, so upon creation of his account by admin we will choose a default warehouse for David - Warehouse NY.

    Then anytime David will be logged into the system "Ship From" location will be preselected and locked for David.

    If David moves to…

    58 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. manual override setting needed for residential/commercial address type

    SS discovers the address type through verification. But if verification doesnt work (international or brand new domestic location for instance) then Fedex shipping will default to commercial. This causes problems because ISR is not a valid signature option for commercial delivery. Also residential delivery uses the Fedex Home service not Fedex Ground. These services have different rates, schedules, and delivery options. If you create a shipment on fedex.com there is a checkbox there to allow you to declare the address as residential. SS needs the same capability.

    47 votes
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    In consideration queue  ·  9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bring back search all history

    Please bring back the 'search all time' option/link that displayed at the bottom of the standard 6 months of searching for historic orders.

    The advanced search takes much longer to use having to pick date ranges etc - even having an option in that screen to just search for all time would be much quicker.

    Thanks!

    41 votes
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    In consideration queue  ·  10 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  9. Flag orders that have had their address modified by ShipStation

    Nearly every online platform we sell on requires us to do at least this one thing, "Ship to the address provided by the customer" It gives us seller protection on eBay, helps our case in chargeback claims, and even A-z claims if they come up.

    ShipStation's address verification is a very useful tool however sometimes it completely changes an address, and in the flow of hundreds of orders per day we are unaware of it. This leads to return to sender, dead letter, or even mis-delivered packages and in turn, into loss of profit on sales.

    I'd like the chance…

    40 votes
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    In consideration queue  ·  3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. Amazon Delivery By Date

    We are Seller Fulfilled Prime Amazon account. We need to see the Amazon Delivery by Date in order to select the cheapest UPS shipping method.

    40 votes
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    In consideration queue  ·  8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Undo Combined Shipping

    Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.

    38 votes
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    In consideration queue  ·  13 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. automation rules awaiting payment

    I would really like Automation rules to apply to orders awaiting payment and on hold. I have an automation rule that tags really large orders 'special order' when they are going to be made to order, rather than picked from inventory. My warehouse software SkuVault, is configured to ignore orders tagged 'special order' in ShipStation. However, because automation rules don't apply until the order is awaiting shipment, that critical tag isn't applied and my inventory is allocated in error. I would love to hear the counter argument for why automation rules shouldn't run for orders that are awaiting payment or…

    27 votes
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    In consideration queue  ·  4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to Mark as Shipped by custom carrier.

    Ability to Mark as Shipped by custom carrier. It will give opportunity to use ShipStation in any country.

    27 votes
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    In consideration queue  ·  7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sorting multi SKU orders

    It would be great to be able to sort orders by the Item Sku or Item Name column when there are multiple items in an order. Today there is no real sorting of those b/c it sorts on "Multiple Items" instead of the actual skus. In a perfect world, you could concatenate the SKUs alphabetically and sort on that. This would allow us to print large batches of similar orders together.

    We send many orders that have 2 skus in each order. One is a Welcome Pack and the other is one of 10-20 different SKUs. If we could sort…

    27 votes
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    In consideration queue  ·  1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Multi package rate quotes

    Allowing multiple packages for rate quotes in the calculator. 95% of our shipments are more than one box and it would be great for accurate quotes.

    26 votes
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    In consideration queue  ·  5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Calculate Total Package Dimensions Using Ordered Products

    A customer orders several products. Use the dimensions of each product to calculate the total cubic inches of the order. We can then use this information to choose the correct box size for those of us that use cubic shipping. Seems like that would be pretty simple to do!

    24 votes
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    In consideration queue  ·  3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Automate orders that have already been imported.

    We have some orders that are picked up in store. For these orders, we'd like to make a rule that after the order has been open for X days (and the customer hasn't picked up), it sends us an email reminder to refund the customer and cancel the order.

    I've managed to make an automation rule that does exactly that, but it will only process on the orders as they are being imported, which makes it useless in these kinds of situations.

    It would be great if there was a way to automate orders that have already been imported.

    7 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    We are currently considering many requests about improving and expanding automation in ShipStation. The current functionality for automation rules is that they only run on orders when the order imports (an order import is the trigger for all automation rules). The only other way to trigger is with the Reprocess button.

    One issue with this particular request is that ShipStation does not sync with the selling channel when orders are cancelled in ShipStation – so having an automation like this could potentially cause ShipStation and your selling channel to get out of sync unless you manually also cancel the order in your selling channel. We would actually recommend checking with your selling channel to see if they have automation that could accomplish this on the store side. Any orders cancelled in your selling channel would be updated in ShipStation the next time you refreshed your…

  18. Allow Package Size Drop Down for Multiple Package UPS shipments

    Allow Package Size Drop Down for Multiple Package UPS shipments.

    As soon as you enter 'Ship Multiple Package' you lose the ability to select packages from a dropdown.

    Entering box dimensions for 35 boxes is cumbersome. Especially if I only have 4 different box sized.

    No Shipstation, package sets do not solve this problem.

    5 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. "Shipping Account" Field

    The "Shipping Account" column (that shows exactly which account is used, beyond just "FedEx" etc), should be a field available in the export report - currently it is not in the list of Available Fields, even when selecting "Show Advanced Options"

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    The Shipping Account field does export when you use the Export Shipments option in ShipStation’s new layout (formerly called ShipStation V3).

    To export this field, you must enable the Shipping Account column so it is visible in the Shipments grid. Then, choose the “Export my current view” option in the Export Shipments screen. The export will include all columns you have set to be active in the Shipments grid.

    This field is not currently available in “Create new format” screen, but we will take this feedback under consideration as we plan improvements to ShipStation’s reporting features in the coming months.

  20. It would be helpful if it showed which user and what time an order's packing slip, order summary, or pick list were printed.

    It would be helpful if it showed which user and what time an order's packing slip, order summary, or pick list were printed in the order history

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback!

    Some of this you can currently do. If you hover your cursor over the Label Printed or Packing Slip printed icon on the Shipments grid, we do show the date and time that occurred. But we don’t yet show which user did it.

    We’ll take this into consideration when we do our next round of product roadmap planning.

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