Product Feedback & Fresh Ideas

The ShipStation Feedback Forum collects your ideas and allows you to vote and comment on other ideas so our product team can understand what new features are most important to you or what business challenges we need to address next.

Everyone has 20 votes to spend on ideas that are important to them (but you can comment as much as you like). 

While all ideas will get reviewed, it's simply not possible for all ideas to make it onto the product roadmap. The more activity an idea has, however, the more likely it is to be considered. So, be sure to check if your idea has already been posted so you can add your votes and comments to it! 

Suggestions for Writing a Great Idea Post

  • Write a title to succinctly summarize your post. Other users should be able to identify if their idea is similar to yours just by reading the title so they will know to vote and comment on it!
  • Explain the problem you are trying to solve and what you think should be added or changed in ShipStation to solve this problem. 
  • Describe how you would use this feature or how you think it should function to serve your need.
  • Attach a screenshot to help illustrate your point. 
  • Put the idea in the category that best fits what you are trying to accomplish (for example: Order Management, Insights & Reporting, or Printing & Documents).

What to Expect With an Idea 


Our moderators will regularly review posts to ensure:
    • They are categorized in a logical way. If not, they may move them to the proper category. 
    • The title accurately reflects the idea content so others can understand. If not, they may edit the post title to help others identify posts they want to vote and comment on.
    • That posts are really ideas and not bug reports or issues that require contacting our support team. 
    • That any request that has an existing solution or can be accomplished with existing features gets a response to let everyone know a solution or feature already exists and how to learn about it.
Our moderators will also update the statuses of posts as they are considered by our product team. If an idea makes it onto the roadmap, we'll update the idea status from Planned to Started to Completed as work progresses on the idea. If an idea is declined or archived, our moderator will update the status to indicate so and you will receive your votes back to use on other ideas in the future. 

Finally, if more information is needed on an idea, the moderator will post a reply to ask for them. If it is your idea or you have commented on the idea, you should receive an email notification when this occurs.
  • Hot ideas
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  1. Scan and Verify Product UPC to make sure to Ship right product and Quantity

    Ability to Scan and Verify the UPC code of the product get shipped for the individual order.

    So, this will eliminate the WRONG item being shipped and Wrong Quantity being shipped.

    Also "Ship Order" button activates only when the right product(s) is scanned and right quantity is scanned for the order.

    Products that does not come with UPC may be shipped by manually entering item SKU in the barcode scan field.

    813 votes
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    195 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ability to Rename Batch

    The ability to rename batches would be great. There is now the ability to have multiple batches, which great for sorting orders waiting to be fulfilled. However, it is not very easy to sort without memorizing which batch # is for which group of orders for that day. If there was a way to even add a keyword to the end of the batch number [ex. batch#1234567 - product] So that when I am sorting through a zillion orders assigning them to each batch they need to be in, it is much easier to remember which batch to put them…

    126 votes
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    39 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Use eBay order number instead of sales record number, to reduce clicks and memorization time needed to get to eBay Print Shipping Label

    By using eBay's OLD sales record number instead of the CURRENT order number eBay implemented in AUGUST 2019 (9 months ago!), ShipStation is causing customer teams to waste time and create errors by having to do these steps to reach the Print Shipping Label functionality in eBay for EVERY order that is processed:
    1) scroll up to the top of the SS Order Details page to read and memorize or copy/paste the eBay userid
    2) click eBay OLD sales invoice number at top of SS Order Details page to open the eBay tab
    3) click item title in eB
    4)…

    54 votes
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    15 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    This update to the eBay integration has been completed! Order numbers will now link back to eBay. Additionally the ability to import the Sales record number into a custom field is being worked on. We are excited to see these updates on the new eBay connection! Here is a link to our migration guide if you are still needing to update to the new version: https://help.shipstation.com/hc/en-us/articles/360057921791-eBay-Migration-Guide

  4. Add "Ship By Date" field to the custom data export for Orders and Order Line Items

    Can you please add the "Ship By Date" field to the custom data export for Orders? The "Ship By Date" field already exists in each order, so hopefully this can be implemented quickly.

    Thanks.

    41 votes
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    4 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  5. Discounts/Coupons Imported As Line Items

    We use ShipStation's line item export feature and it would be nice if Shipstation didn't assign Discounts/Coupons as line items. We're always running promotions and having to delete a extra line for hundreds of orders is time consuming.

    Please stop assigning Discounts/Coupons as line items and put them in a place that makes more sense, like order details, order summary, or better yet "Discounts & Coupons".

    Appreciate it,
    Lifetime Leather

    40 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    In ShipStation’s new layout (formerly called ShipStation V3), discounts and coupons should not import as line items any longer.

    Depending on which store(s) you are using, there may be other options to bring in discount codes as notes (this option exists with Shopify, for example), which you can use to then trigger automation rules, if needed.

  6. Combine Shipment / Don't Combine Orders

    Customers with multiple orders from our various sales channels often request a single shipment.

    Currently combining orders means that one order number remains and the other orders are "lost." This results in the "lost" orders being unsearchable in Shipstation.

    It would better to combine the shipment instead of the orders.

    This is what the customer is expecting to happen and it is a more intuitive handling of order data for users.

    30 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    This is how the combine feature works in ShipStation’s new layout (formerly called ShipStation V3).

    When you select orders to combine, ShipStation does not destroy the order record. Instead, the items in each order are part of shipments and the items are combined into a single shipment. Original order numbers are retained and shipment notifications are sent for both orders to the selling channel.

    https://help.shipstation.com/hc/en-us/articles/360033432631

  7. batch

    Batches need to be seen by all users not just the person that created it.

    25 votes
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    11 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Show line items in the Orders Grid instead of "Multiple"

    We need to be able to see each item on a multiple item order. It's no good showing the words 'multiple items.' Sometimes I can only ship a product if I have that product in stock, some 'multiple items' order may contain an item which is not in stock or is a pre order. Inventory management is not the solution. Individual line items for multiple items is.

    25 votes
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    5 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    The Orders grid in ShipStation now allows you to expand orders to show the items each order contains along with all the item details (sku, quantity, price, etc).

    This feature is not available in ShipStation Legacy.

  9. Actually Implement a Requested Idea!! & Provide a list of ideas that have been Implemented

    I have been using shipstation for 6+ years now. I have submitted ideas, i have voted for ideas, I have requested changes for packing slips, pick lists, email templates, additional custom fields, Import fields, export fields, shipping costs, bulk items, inventory changes, adding custom carriers, freight carriers, better options for more than 1 package orders, Sending notifications for marked as shipped, Combine Fulfillment reports with shipping reports and manifests so you can see everything that shipped out and not just what went out via parcel, etc.. Over the past 6 years the only change i have seen is the help…

    21 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    There are a few ways you can view the ideas that we’ve implemented or updates we’ve made.

    Here on the feedback forum you can filter ideas by status. Go to the home page (click the ShipStation logo in the top left to get there) and then set the Status filter to “Completed” – see attached image. The list of ideas will then show you all the posts we’ve set to the completed status.

    We also now have a regular “Improvements and Bug Fixes” blog post on our ShipStation Community page. We are posting this blog regularly so our users can see what new or improved features have been released and what bugs have recently been fixed. Here is our most recent post (another coming next week): https://community.shipstation.com/t5/Blog/ShipStation-Improvements-and-Bug-Fixes-Apr-19-30/ba-p/1333

    New features or significant changes to features will also appear in our “What New in ShipStation?” help article, which is typically updated…

  10. Hot link directly to Shipstation Order

    Right now, we need to look up an order in a custom order management system, then look it up in Shipstation. I'd like to create a workflow where we can look up the order in the first system, then just click a link to go directly to the order page in Shipstation. So basically, I'd like to link directly to a Shipstation order page.

    However, each order page loads in a modal window so orders aren't given a direct URL. I'd like to simply have a shipsation URL where I can pass in an order id and have that page…

    21 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve updated the quicksearch function in ShipStation to allow for this type of direct link.

    If you enter the order number at the end of this URL, it will pull up the specific order you are looking for: https://ship.shipstation.com/orders/all-orders-search-result?quickSearch=

    We’re going to close this request to give you your votes back and we’ll continue to work to improve the ability for you to reference orders inside our system.

  11. Need to see actual items not the word (Multiple items)

    Currently, I have 4041 orders to fill today. http://screencast.com/t/c8NxtCNt

    My staff is each assigned an item or group of items to fill that day. Your system doesnt show what items are in the order unless you click on the order. For 4,000 orders a day this is a very slow process.

    I need it changed to indicate the actual items.

    I will pay you to address this issue.

    18 votes
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    12 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    This is now possible in ShipStation’s new layout (formerly called ShipStation V3). Order with multiple items now have a disclosure triangle in the Orders grid that when clicked will show each item in the order as its own line item in the grid. Review our View, Search, and Sort orders article for more details: https://help.shipstation.com/hc/en-us/articles/360025869052-View-Search-and-Sort-Orders#UUID-c32ce049-a1eb-9cc8-2dd2-008b33970231

    This feature is not available in ShipStation Legacy.

  12. Missing Address Line 3

    The address line 3 field has been removed. Why? Many times a marketplace sends over a long address from an international customer on the address line 1 and 2 fields. We many times have to edit this address and move part of it down to the address line 3 field or the company name field. Sometimes we have to use both lines.

    There is now now way to add the address line 3 in manually when it is needed. I am not sure if this change was not well thought out, but it is causing problems for some of our…

    17 votes
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    7 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    ShipStation’s new layout (formerly called ShipStation V3) does include address line 3 in both the New Order pop-up and in the Order Details recipient. Additionally, if we receive line 3 from the selling channel or CSV import, it should display whether you are using the new or legacy layout of ShipStation.

    Please be aware that not all carriers support Address Line 3 (FedEx will often not accept addresses with a 3rd line and you’ll have to consolidate the address into 2 lines when that happens).

  13. Split an order from Order Details view

    Splitting orders for partial fulfillment is a very common activity for me, but the process is very clunky. I'm hoping that I'm just missing something that will make it easier.

    Right now, it appears I can only split an order by pulling up the Orders view (with or without a filter), selecting one order, digging around for the well-hidden "Split Order" option under the "Other Actions" button, and performing the split from there.

    One of the reasons this is cumbersome is that I spend more time in the Order Details view determining how the order needs to be split. I…

    14 votes
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    completed  ·  9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. captcha

    Having CAPTCHA impacts our workflow can we have an option to stay logged in and bypass this feature? We fulfill for a couple of companies and each uses their own shipstation, which can be a hassle in itself anyway. So having to find pictures to quickly log in makes this feature a hassle.

    13 votes
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    9 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi everyone, thanks again for letting us know about your experience with reCAPTCHA. We’ve recently made improvements based on your feedback. You should not see the prompt multiple times per day. If you continue to see this, please reach out to our support team at help.shipstation.com so we can better understand what you’re seeing.

    To reduce the likelihood you’ll see the prompt, use the same web browser daily without ad-blockers or private browsing.

  15. A single User needs to be able to make more than 5 batches

    Users should be able to create more than 5 batches. A single user can easily handle more than 5. We have one label printer who is responsible for up to 8 batches at a time, he has to use to user login accounts in order to have more than 5 batches going. Using two separate logins merely to create more than 5 batches was the work around suggested by support. There's gotta be a better way.

    11 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Bring hotkeys (keyboard shortcuts) back for V3

    When Version 3 rolled out, ShipStation removed keyboard shortcuts. These were very handy and saved time. Please bring back the keyboard shortcuts.

    9 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback!

    We added advanced hotkeys into the new ShipStation layout the first week of March! You can view the available hotkeys by selecting the Hotkeys option under the help menu. We also added new Mark as Shipped and Mark as Shipped Bulk hotkeys.

    Check out our community blog for our improvements and bug fixes posts that we are now adding each month to keep up to date with the latest releases: https://community.shipstation.com/t5/Blog/ShipStation-Improvements-and-Bug-Fixes-Feb-19-Mar-5/ba-p/893

  17. Display Product Options on Packing Slip

    I sell on Amazon Handmade. I use ShipStation for printing labels, but I have to still print the packing slips in Seller Central because ShipStation does not include the product options such as size and color for the products ordered. Can you make it where that information is available in ShipStation. You would save me hours everyday!

    9 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    One of our solutions partners, Data Automation, has recently built a connector that provides this functionality.

    Review the Amazon Custom & Handmade Stores section of our Amazon Marketplace article for more details: https://help.shipstation.com/hc/en-us/articles/360026140891-Amazon-Marketplace#UUID-d002b8d2-a63f-d2e3-dfb7-cb839c06a781

    You will need to contact Data Automation to sign up for their connector, and they’ll work with you to ensure it’s pulling over the right information into the right fields.

    It looks like another user has provided their own custom solution in the comments as well (thank you!).

    At this time, ShipStation is planning on building a direct integration with the Amazon Custom & Handmade stores. The best option at this point is to go with these external, 3rd party options to pull that data into ShipStation.

  18. Splitting Orders update SkuVault

    Currently, if you split an order, if you keep the same order number it talks to Shopify, but SkuVault can't decipher between the two orders. If you split an order, and add a "-1" to the end, SkuVault recognizes it, but Shopify isn't updated with the additional tracking etc.

    It would be helpful if there was a background ID number, that would like split orders together across the platforms, even if the order number is different.

    8 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. Always have 'notify marketplace' and/or 'notify customer' selected for orders

    Like SO MANY ShipStation user requests, this idea has been brought up before, voted on as a good idea, and then NOTHING happens!

    People please! Regardless of whether you actually need this feature or not...let's vote this thing through the roof and see if ShipStation actually does something!

    And ShipStation....please listen to us when we say we want something made! Stop saying "please vote on this (...and then we'll secretly do absolutely nothing)". Man-up and get your hands dirty! ;)

    The Problem -

    Our business needs an option to always have the 'notify marketplace' and/or 'notify customer' selected for orders.

    6 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    In ShipStation’s new layout (formerly called ShipStation V3), the default state for both “Notify marketplace” and “Notify Customer” in the Mark as Shipped popup is now set to enabled.

    This change will not be applied to ShipStation Legacy.

  20. Rate calculator country selection improvement

    When using the rate calculator, the process of selecting a destination country is awkward, especially compared to the country selector in the "manual order entry" window.

    Let's say I'm shipping to Thailand...

    In the manual order entry window:
    - click or tab over to the country box
    - start typing "Th" and instantly, the text autocompletes to "Thailand"...no hunting required

    In the rate calculator:
    - click on the current country
    - must use mouse to scroll through the entire list and then click on the country...

    This may seem like a little thing, but I'm way slower slogging around with…

    6 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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