Product Feedback & Fresh Ideas

ShipStation’s Feedback and Fresh Ideas Forum is moving!


We have started the process of moving our ideas forum to a new home in the ShipStation Community.

As of August 4th, 2021, this Feedback and Fresh Ideas Forum is no longer accepting new ideas, votes, or comments. However, this forum will remain visible until shortly after the new Ideas board on the ShipStation Community goes live. After that date, this forum will no longer be visible.

If you would like to post an idea after August 4th but before the new Ideas board is live, we have created a temporary discussion board in the community for you to do so. Once our new Ideas board is live, our moderator will move all posts to their permanent home.
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ShipStation has used this same forum since we released our very first version back in 2011. In that time, we’ve implemented hundreds of our users’ ideas! But, as our users and our product has evolved, we’ve realized the way we seek and manage our users’ feedback must evolve as well. Starting in September, all feedback and ideas discussions will take place in the Ideas board of the ShipStation Community. 

If you are not already a member of the ShipStation Community, please join! You can participate in user discussion boards, read exclusive community blog posts, earn rewards through community exclusive events, and much more. To join, go to community.shipstation.com and click the profile icon. You’ll be prompted to log in to your ShipStation account and then redirected back to the community where you can set your unique username and customize your profile (if you wish). Once registered, you can participate in any discussion on the community. 


What will happen to the existing Feedback and Fresh Ideas posts?


Unfortunately, we cannot move all ideas to the new Ideas forum. The posts we are not moving are being set to the  "Archived" status in this forum.


The posts we do move will maintain their statuses, voter count, comments, and link to the original poster. 

Posts we will move to the new Ideas board: 

  • All posts in Started, Planned, and In Consideration Queue statuses.
  • Some posts in the Under Review status or with no status, based on post age, recent activity, vote count, and relevance.
  • Posts that have been set to Completed within the last 12 months.

Share and collaborate on your ideas with others!

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
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Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

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  • My feedback

  1. Automatically split items into shipments based on rules

    Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.

    405 votes
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    started  ·  116 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

  2. Allow ShipStation to update altered orders from Shopify... not just orders that have been canceled.

    I use Shopify to gather my website orders. From there they are imported into various stores set up in ShipStation.

    Why can't ShipStation update an order that has been altered in Shopify? For example, lets say an order is imported into ShipStation from Shopify. I realize that the order is missing an item which I then have to refund back to the customer. I do the refund in Shopify, but when I re-import orders from Shopify back into ShipStation, the order still shows the full list of items in the "Order Items" list... the refunded item(s) are still present. It…

    83 votes
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    19 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for your feedback!

    We are currently working on this option for our Shopify users. If you’d be interested in trying out this feature, we can enable it for you upon request.

    Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

  3. ORDER SCAN : BARCODE

    We use to scan order using the barcode on the packing slip and it use to pull up the order directly, now on V3 we need to go to the scan section in order to do that ? can this process be the same in V2 it's much easier when you have so many orders to fulfill.

    5 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for your feedback. While the Scan to View feature is not yet fully implemented in the new layout, it is on the roadmap to add this into the new layout so the Scan to View barcodes on packing slips pull up order details when scanned, no matter where you are in the UI.

  4. Multiple items in Shopify order NOT CORRECT

    When a customer changes their order in Shopify it still shows both items in the order even if one has been removed!!!!!!!!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  AdminShipStation (Product Owner, ShipStation) responded

    Thank you for your feedback! We are currently working on improving how ShipStation updates modified orders for our Shopify users.

    We have a feature that we are currently testing around this functionality. If you’d be interested in trying out this feature, we can enable it for you upon request. Please contact our support team and request we enable the Shopify Line Item Adjustments feature.

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