Product Feedback & Fresh Ideas

Discuss your business challenges with other users and come up with new ideas to get ship done.
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  1. Option to add or remove items in orders other than manual orders

    Currently there is only the option to add/edit individual items within a shipstation order if it is a manual order. This option should be extended to all orders, for example orders imported from a marketplace like shopify.

    4 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    The reason you cannot edit the items in an order that imported from a store is because ShipStation is intended to reflect what is in your store. We recommend making all changes in your selling channel and then refreshing the store in ShipStation to pull in those changes. That way your store and the order in ShipStation remain in sync.

    We are keeping this post in Under Review for now so we can hear more feedback on this need, as we are aware there are some use cases where the above recommendation may not work due to limitations with the store integration.

  2. Order Total Counter with LED Display Sign

    How cool would it be if we were able to display the total orders pending on shipstation with an LED wall display. It would show how many orders are pending and when items ship out then it would automatically update on the LED counter.

    I believe this would be great for a team environment and increase workflow if all employees could see how many total orders are pending at any given moment by glancing at the wall display. It would also allow the manager to set goals for the team to achieve and get down to a certain amount of…

    4 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Unicode (non-Roman characters) support

    We have a company store that sells to the world market. Countries in Asia (Chinese/Japanese/Korean) use 2-byte, non-Roman, unicode characters in their names and addresses. These address will have last characters filtered or altered when printed. It is annoying and risky to loss, not able to print them properly. As more and more companies sells internationally, it is good to prepare ShipStation ready for world markets.

    83 votes
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    28 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.

    ShipStation does already support unicode characters. Orders using these characters can be imported successfully and other documents, like packing slips, can print from ShipStation with these characters (see this example of an order using Kanji in the Ship To address with a packing slip in ShipStation: https://www.screencast.com/t/F0v4sm81hEls)

    However, many carrier label APIs will not accept these characters when we send them with the label request, which is why they often print with the ??? in place of the characters. This is why we recommend translating the Ship To address to use Roman characters.

    However, as part of our expansion into non-English speaking markets and general internationalization effort, we’ll be looking into what carriers don’t have this limitation so we can provide more thorough documentation around it later in 2021. For any carrier that does accept unicode characters and can print them on the label,…

  4. Write to "Customer" notes field via automation rules

    Seems like a basic oversight that you can write to pretty much any notes field via automation rules, but not "Customer" field.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for sharing this! That field is primarily for notes from a customer to you, the merchant. What kind of information are you looking to add to your orders automatically?

    Custom fields 1, 2, and 3 might be a viable option as they can be used in many other places throughout ShipStation.

  5. Sorting items within order by SKU

    Once you click into an order to see the items, there is no way to sort those items on the screen. We utilize the images so a printed sorted pack slip does not help. We need a way to arrange/sort items within the specific order on the screen. I know the system is capable of sorting the pack slips by SKU and a variety of other characteristics, please add this same sorting to the popup window that displays the content of an order.

    34 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement updates and new features.

  6. Automated email with shipping label when order is placed

    I am the admin for my company, our problem is that I am in Miami, FL and our shipping warehouse is in California (dif. time zones). It will be awesome if Shipstation could create an email at certain times of the day with shipping labels of orders received and be sent automatically to our warehouse for processing and shipping without manually having to do so. Thank you!

    6 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    There are some upcoming features that may help make this possible, but we’d like to know a little bit more about this scenario and what you are trying to accomplish exactly.

    Would providing your CA warehouse workers with a login to ShipStation help resolve this for you? If not, why not?

  7. Would like to be able to edit a user name, since I fired one person who had her own username.

    Would like to be able to edit a user name, since I fired one person who had her own username.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thanks for bringing this up! You can make your users inactive and this will remove their access from your ShipStation account. Is there another concern you have in regards to this user’s access to ShipStation?

  8. Search Order box auto clear and select.

    We would like to see the mouse cursor move back to the Search Orders search box after creating a label. It is a bit time consuming to have to go back to the search and clear out the previous order.

    We use touch screens for shipping and with touch it is difficult to select the box and clear out the order. This would be a big help at least for us and I would think others.

    Shipping hundreds of orders per day this really slows us down. Thanks!

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thanks for bringing this up! Have you considered using barcode scanners in your workflow?

    For example, there are a few things you can do with barcodes like scan to print. Scan to print allows you to scan a packing slip, weigh your package, then print the label. Here’s more information: https://help.shipstation.com/hc/en-us/articles/115014262288

    If you still have to make edits to the order, you may want to try scan to view instead: This barcode will pull up the order details as if you keyed in the order number to search for it. Here’s more information: https://help.shipstation.com/hc/en-us/articles/212002488

  9. Dimensions

    We would like an option to have Dimensions in the orders/shipment tab.

    3 votes
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    3 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. automatically apply the customs declaration info when shipping to a US territory like Guam.

    It would be super helpful to automatically apply the customs declaration info when shipping to a US territory like Guam. Currently, we have to manually enter this information for each shipment to US territories that require a customs form. If the information can be included for an international shipment, there should be a setting for exceptions, like US territories

    1 vote
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @CustomerService33, thanks for bringing this up. Your orders going to Guam should import with the proper customs information available and this may require additional troubleshooting from our support team.

    Do you notice this with all of the orders going to US Territories or just Guam? Again, I recommend sending this information to our support team from help.shipstation.com for the fastest resolution.

  11. Batch printing settings

    It would be great if before printing a batch, we could choose if it can be printed 1 or 2 labels per page. No matter if I selected the printing shipping labels settings as one per page, the system will print the batch shipping labels 2 per page.

    2 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  12. Choose specific day of week for Automation Rules

    I would like to have the option to choose a specific day of the week for an automation rule. For example, if the day is Saturday, change all of my FedEx Ground orders to UPS Ground.

    35 votes
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    14 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  13. A rule to charge UPS shipping to recipient

    I want a rule that would allow us to charge UPS shipping to recipient. Currently, we are able to set up a rule that charges a 3rd party for shipping, which on face, should be the same thing. However, it actually costs the recipient more to do it this way, so we are forced to manually change all orders that come through like this. Seems like it would be an easy fix, since the functionality is almost there in the rules and is already there manually.

    12 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  14. Ability to use multiple Shipstation Accounts at once.

    The ability to have multiple shipstation accounts open at once or even switch through accounts through the UI. We have a few different completely different ecommerce businesses running with different shipping softwares. Shipstation is by far our favorite and we'd love to consolidate everything there.

    6 votes
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    2 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. Getting Fees of every order

    Getting the fees amount of every order will help in Accounting, the Amount we receive from every portal is different because of fees.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Search for orders using tags.

    Please could you add the ability for tags to be typed into the search bar and bring up specific orders. I know you can do it in the advanced search but this is a slower process. if orders can be searched for using a tag then a barcode for a specific tag could be scanned and the correct order(s) can be brought up increasing speed of workflow.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi thank you for bringing this up! Can you tell us a bit more about what you’re looking to do with these orders once you’ve found them or why you’re looking up orders by tags?

    You may be able to use filters to look for orders marked with specific tags instead. Here’s some information on how you can do that: https://help.shipstation.com/hc/en-us/articles/205899958

    Please let us know here in the forum what you think.

  17. Need workflow automation to separate large products into different packages

    We have a number of large items that need to be shipped separately by default. It would be useful to set up some automation that would apply a rule to those products that would always ship them in their own package.

    3 votes
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. For now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features. If you know any other users that are interested please send them here!

  18. Add Transit times back to the Order Summary Screen

    I know there's Delivery Times/estimates given from the order summary view, but no longer the shipping confirmation window you'd see after filling out the shipping info section then clicking Create Label.

    We utilize barcode scanners and the "Ship the Order(s)" option here at work to quickly process these orders. However, we need to insure that the shipping methods we're selecting are appropriate for the advertised transit times the customer is choosing. We're no longer able to see these times from that window after the update. If possible, adding the Requested Shipping Method as well would be helpful.

    This window is…

    3 votes
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    1 comment  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi @NateE, thank you for bringing this up! I see your account has a newer version of the cost summary window (there should be a green bar across the bottom of the window). When I looked into my account with the previous version, “Delivery Time” or estimated delivery time only appears in the order details window and the rate calculator.

    Can you describe to me more about where in your workflow the delivery time should be appearing?

    Something else that may help you is an early access feature called Scan to Print. This will help you create your labels quickly using barcode scanners like you are today but with more information. Here’s what it looks like and how you can have it turned on for your account: https://help.shipstation.com/hc/en-us/articles/115014262288

  19. Create Automation Rules for Multiple Packages

    If an order exceeds a certain weight, I'd like for there to be an automation rule that separates the shipment into multiple packages. We are a coffee company that doesn't ship anything over 40 pounds, but we regularly get orders over 40 pounds, so it would be great when we get an order like that for an automation rule to separate the order into multiple packages.

    47 votes
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    8 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
  20. Assign Order Within Order Screen

    It would be great to be able to assign an order to someone from within the order itself, not just at the summary list screen with the checkbox.

    1 vote
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    0 comments  ·  Order Management  ·  Flag idea as inappropriate…  ·  Admin →
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